Richard Dean Email and Phone Number
Employee Experience Platform Leadership | Digital Product Management Executive at
@
Kaiser Permanente
Richard Dean's Location
Los Angeles, California, United States, United States
Richard Dean's Contact Details
Richard Dean work email
- Valid
- Valid
- Valid
- Valid
Richard Dean personal email
n/a
Richard Dean phone numbers
About Richard Dean
Extensive career working with consumer product and entertainment companies devising impactful and effective digital product strategies, building innovative products backed by extensive user research. With demonstrated success in launching digital media departments from the ground up and uniting diverse disciplines, I design, develop, deploy, and support digital employee experience and consumer marketing solutions. I have been recognized for managing collaboration between UX designers, developers, and UX research teams throughout the product lifecycle.I excel at transforming web properties into high-traffic, profitable sites, and reengineering poor-performing departments into successful market leaders for companies such as Disney, Digitas, and National Public Radio. I am also adept at partnering with business owners and agile product teams in developing product roadmaps.
Richard Dean's Current Company Details
Kaiser Permanente
View
Employee Experience Platform Leadership | Digital Product Management Executive
Richard Dean Work Experience Details
-
Executive Director, Workforce Experience & OmnichannelKaiser Permanente Sep 2024 - PresentOakland, California, Us
-
Senior Director, Digital Employee ExperienceServicenow Apr 2023 - Sep 2024Santa Clara, Ca, Us• Led the omni channel transformation of ServiceNow's global HR digital employee experience (DEX). Product managed all HR-related employee experiences, driving strategy, integrations, and operations across employee-centric journeys from hire to retire. This included ServiceNow products (HR Service Delivery, Talent Acquisition and Talent Development) as well as 3rd party systems such as Workday and SmartRecruiters.• Drove development of AI and GenAI experiences for HR Operations and Performance Development.• Built and nurtured business-technology bridges to serve the needs of our 24,000 global employees, achieving measurable and positive business outcomes. -
Director, Product Management And Ux For Digital Employee ExperiencesThe Walt Disney Company Sep 2017 - Apr 2023Burbank, Ca, UsI led a cross-disciplinary team reimagining and transforming Disney's global digital employee experience. This included the user experience, product development and operations of a unified company intranet reaching 250K+ users. The new employee experience platform replaced 11 WordPress and SharePoint sites with a product built on ServiceNow, Workday and open source technologies. Under my leadership the team created a company-wide design system and style guides to ensure a seamless user experience.Some of my major accomplishments/contributions:• Boosted employee engagement with global portal from twice monthly to four times weekly. • Increased the Net Promoter Scores (NPS) for Disney's portal from -55 to +60• Transformed company's HR systems via heading eight-figure relaunch of employee experience across digital channels.• Created Agile teams and processes to support digital platforms.• Led selection of Workday as worldwide HR system, replacing 20-year old legacy systems.• Built user experience and user research teams -
Director, Client Engagement For Disney Consumer Products And Interactive Media (Digital Products)The Walt Disney Company Aug 2015 - Sep 2017Burbank, Ca, UsExecutive technology partner for Corporate IT with Consumer Products/Interactive division. I launched new experiences and features, balancing customer business requirements, user needs and market innovations. I led Agile-based product planning, resulting in reduced outages, streamlined release management, and decreased response times (from days to hours). Some of my major accomplishments/contributions included:• Synchronized relationship management between corporate IT and Consumer/Interactive division, delivering operational products and services as well as developing new products.• Decreased the turnaround time for critical processes from months to hours through transfer of legacy processes from emailed Excel documents to web/mobile, while adopting Agile methodologies.• Successfully led roadmap prioritization as well as ongoing product analysis (e.g. uptime, outages, and backlog velocity).
-
Principal R&D Imagineer, Connected ExperiencesThe Walt Disney Company Feb 2014 - Aug 2015Burbank, Ca, UsI orchestrated and supervised high-profile guest-facing theme park installations and in-home digital products/experiences, including coordination of creative, technical, and project teams. I provided expert advice to R&D teams for the implementation of agile program and project management, collaborating with product integrity/safety, legal, financial, and compliance teams. Some of my major accomplishments/contributions are:• Successfully led project management, safety, and testing aspects to develop autonomous Droids for Star Wars Land.• Served as the lead producer for an award-winning hybrid physical-digital product for Disney’s Haunted Mansion (The Ghost Post).
-
Director, Disney Digital Media Agency/Product DevelopmentThe Walt Disney Company Feb 2008 - Feb 2014Burbank, Ca, UsDuring my tenure as the Director of Disney Digital Media Agency/Product Development, I provided project/program management, user experience, technical and business analysis support throughout the product lifecycle, including post-launch operations. I spearheaded the agency’s internal business development procedures to identify and develop digital solutions for new clients. I recruited and supervised a cross-disciplinary team of 15 designers, developers, program managers, and financial analysts. I managed a $2M departmental budget along with $5M in client products.Some of my major accomplishments/contributions are:• Designed, built, and operated 100 customer-facing sites across all Disney segments by building and leading a multidisciplinary digital media team.• Eradicated planned downtime and enhanced build releases from twice a year to every month through enhanced coordination among a new project team for process improvement.• Increased customer retention and acquisition and launched campaign/offer code and A/B testing tools.• Eliminated $2M in additional costs in the first 2 years, doubling web traffic and increasing products seen-per-visitor 6 times, while boosting Google rankings for downloadable products.
-
Director Of Channels (Digital Platforms And Technology)Kut Radio Jul 2005 - Feb 2008Austin, Texas, Us• Digital Products Performance Turnaround: Boosted web traffic 100% and saved $20,000 annually, re-launching station website with open source technologies. Launched locally produced podcasts, lowered complaints, cut reliance on expensive proprietary technologies, and spearheaded first site update in 5 years.• Broadcast Technology Modernization: Replaced antiquated 25-year-old analog equipment with modern, digital audio recording technology in seven studios to enhance on-air quality, eliminate downtime, and lower costs.• Technical Leadership: Garnered reputation for industry-leading best practices, strategizing station’s first central technology team and vision. Unified technical staff under one manager, rolled out cross-training, and cut single point-of-failure job responsibilities. Sought out by public radio stations as digitally-focused technical leader. -
Director, New Media (Digital Products And Experiences)American Public Media Mar 2003 - Jul 2005St Paul, Mn, Us• Digital Product and Program Management: Led Content and User Experience strategy for all digital products. Tripled traffic for Marketplace.org and KPCC.org by steering strategic re-launches of both sites. Bolstered online giving 10 fold.• Web Banner Advertising: Propelled web revenue stream from zero to $100,000 in year one, launching ad placement program and open source ad server for hundreds of thousands of IAB-compliant banner ad spots. Devised sales guide and pricing model and combated perspective of banner ads as simple sales giveaways. -
Director, New Media (Digital Products And Experiences)Kqed Dec 2000 - Feb 2003San Francisco, Ca, Us• Digital Media Leadership: Cut $1 million in expenses, forged partnerships with key vendors, and launched $2 million overhaul of KQED.org with internal fundraising staff and external technology vendors. Pushed monthly visitors from 30,000 to 180,000 while driving audio/video users from 4,000 to 170,000.• Online Membership Development: Generated $50,000 in first-year banner ad revenue and doubled online membership revenue to $1 million through initiation of banner ad sales and membership programs. -
Associate Creative Director And Information ArchitectOrganic May 1998 - Nov 2000Cincinnati, Ohio, Us• E-Commerce Development: Pushed Washington Mutual Mortgage website back on track to on-time, on-budget launch. Boosted average dollar amount of mortgage applications and doubled completion rate. -
E-Commerce ConsultantDiscovery Communications Jan 1998 - Mar 1998New York, Us -
Vp, New Media Development (Engineering)Digitas Jul 1995 - Jan 1998Boston, Massachusetts, Us• Corporate Web Launches: Spearheaded the on-schedule, on-budget launches of corporate websites for AT&T True Rewards, LL Bean, KraftFoods.com, and BankBoston. -
Founder And Producer, Npr.OrgNational Public Radio (Npr) Dec 1993 - Jul 1995Washington, Dc, Us• Digital Media Product Management: Launched NPR’s first-ever website. Enabled NPR to stream audio to dial-up users by partnering with RealNetworks to post audio within hours of broadcast. Founded NPR.org and NPR Digital Media department.
Richard Dean Skills
Digital Media
New Media
Content Strategy
E Commerce
Digital Strategy
Social Media
Strategy
Website Development
Content Management
Broadcast
Leadership
Interactive Advertising
Radio
Film
Multimedia
Video
Editing
Social Networking
Web Development
Blogging
Media
Richard Dean Education Details
-
Hamilton CollegeAnthropology -
American UniversityBroadcast Journalism
Frequently Asked Questions about Richard Dean
What company does Richard Dean work for?
Richard Dean works for Kaiser Permanente
What is Richard Dean's role at the current company?
Richard Dean's current role is Employee Experience Platform Leadership | Digital Product Management Executive.
What is Richard Dean's email address?
Richard Dean's email address is ri****@****ers.com
What is Richard Dean's direct phone number?
Richard Dean's direct phone number is +181854*****
What schools did Richard Dean attend?
Richard Dean attended Hamilton College, American University.
What skills is Richard Dean known for?
Richard Dean has skills like Digital Media, New Media, Content Strategy, E Commerce, Digital Strategy, Social Media, Strategy, Website Development, Content Management, Broadcast, Leadership, Interactive Advertising.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial