Richard Dean Email & Phone Number

Oakland, California, US

Santa Clara, CA, US

• Led the omni channel transformation of ServiceNow's global HR digital employee experience (DEX). Product managed all HR-related employee experiences, driving strategy, integrations, and operations across.
• Drove development of AI and GenAI experiences for HR Operations and Performance Development.
• Built and nurtured business-technology bridges to serve the needs of our 24,000 global employees, achieving measurable and positive business outcomes.

Burbank, CA, US

• I led a cross-disciplinary team reimagining and transforming Disney's global digital employee experience. This included the user experience, product development and operations of a unified company intranet reaching.
• Boosted employee engagement with global portal from twice monthly to four times weekly.
• Increased the Net Promoter Scores (NPS) for Disney's portal from -55 to +60
• Transformed company's HR systems via heading eight-figure relaunch of employee experience across digital channels.
• Created Agile teams and processes to support digital platforms.
• Led selection of Workday as worldwide HR system, replacing 20-year old legacy systems.

Burbank, CA, US

• Executive technology partner for Corporate IT with Consumer Products/Interactive division. I launched new experiences and features, balancing customer business requirements, user needs and market innovations. I led.
• Synchronized relationship management between corporate IT and Consumer/Interactive division, delivering operational products and services as well as developing new products.
• Decreased the turnaround time for critical processes from months to hours through transfer of legacy processes from emailed Excel documents to web/mobile, while adopting Agile methodologies.
• Successfully led roadmap prioritization as well as ongoing product analysis (e.g. uptime, outages, and backlog velocity).

Burbank, CA, US

• I orchestrated and supervised high-profile guest-facing theme park installations and in-home digital products/experiences, including coordination of creative, technical, and project teams. I provided expert advice to.
• Successfully led project management, safety, and testing aspects to develop autonomous Droids for Star Wars Land.
• Served as the lead producer for an award-winning hybrid physical-digital product for Disney’s Haunted Mansion (The Ghost Post).

Burbank, CA, US

• During my tenure as the Director of Disney Digital Media Agency/Product Development, I provided project/program management, user experience, technical and business analysis support throughout the product lifecycle.
• Designed, built, and operated 100 customer-facing sites across all Disney segments by building and leading a multidisciplinary digital media team.
• Eradicated planned downtime and enhanced build releases from twice a year to every month through enhanced coordination among a new project team for process improvement.
• Increased customer retention and acquisition and launched campaign/offer code and A/B testing tools.
• Eliminated $2M in additional costs in the first 2 years, doubling web traffic and increasing products seen-per-visitor 6 times, while boosting Google rankings for downloadable products.

Austin, Texas, US

• Digital Products Performance Turnaround: Boosted web traffic 100% and saved $20,000 annually, re-launching station website with open source technologies. Launched locally produced podcasts, lowered complaints, cut.
• Broadcast Technology Modernization: Replaced antiquated 25-year-old analog equipment with modern, digital audio recording technology in seven studios to enhance on-air quality, eliminate downtime, and lower costs.
• Technical Leadership: Garnered reputation for industry-leading best practices, strategizing station’s first central technology team and vision. Unified technical staff under one manager, rolled out cross-training, and.

St Paul, MN, US

• Digital Product and Program Management: Led Content and User Experience strategy for all digital products. Tripled traffic for Marketplace.org and KPCC.org by steering strategic re-launches of both sites. Bolstered.
• Web Banner Advertising: Propelled web revenue stream from zero to $100,000 in year one, launching ad placement program and open source ad server for hundreds of thousands of IAB-compliant banner ad spots. Devised sales.

San Francisco, CA, US

• † Digital Media Leadership: Cut $1 million in expenses, forged partnerships with key vendors, and launched $2 million overhaul of KQED.org with internal fundraising staff and external technology vendors. Pushed monthly.
• Online Membership Development: Generated $50,000 in first-year banner ad revenue and doubled online membership revenue to $1 million through initiation of banner ad sales and membership programs.

Cincinnati, Ohio, US

• E-Commerce Development: Pushed Washington Mutual Mortgage website back on track to on-time, on-budget launch. Boosted average dollar amount of mortgage applications and doubled completion rate.

New York, US

Boston, Massachusetts, US

• Corporate Web Launches: Spearheaded the on-schedule, on-budget launches of corporate websites for AT&T True Rewards, LL Bean, KraftFoods.com, and BankBoston.

Washington, DC, US

• Digital Media Product Management: Launched NPR’s first-ever website. Enabled NPR to stream audio to dial-up users by partnering with RealNetworks to post audio within hours of broadcast. Founded NPR.org and NPR Digital.

Bachelor Of Arts - Ba, Anthropology

Master Of Arts - Ma, Broadcast Journalism