Richard Dean Email & Phone Number

Oakland, California, Us

Santa Clara, Ca, Us

• Led the omni channel transformation of ServiceNow's global HR digital employee experience (DEX). Product managed all HR-related employee experiences, driving strategy, integrations, and operations across employee-centric journeys from hire to retire. This included ServiceNow products (HR Service Delivery, Talent Acquisition and Talent Development) as well as 3rd party systems such as Workday and SmartRecruiters.• Drove development of AI and GenAI experiences for HR Operations and Performance Development.• Built and nurtured business-technology bridges to serve the needs of our 24,000 global employees, achieving measurable and positive business outcomes.

Burbank, Ca, Us

I led a cross-disciplinary team reimagining and transforming Disney's global digital employee experience. This included the user experience, product development and operations of a unified company intranet reaching 250K+ users. The new employee experience platform replaced 11 WordPress and SharePoint sites with a product built on ServiceNow, Workday and open source technologies. Under my leadership the team created a company-wide design system and style guides to ensure a seamless user experience.Some of my major accomplishments/contributions:• Boosted employee engagement with global portal from twice monthly to four times weekly. • Increased the Net Promoter Scores (NPS) for Disney's portal from -55 to +60• Transformed company's HR systems via heading eight-figure relaunch of employee experience across digital channels.• Created Agile teams and processes to support digital platforms.• Led selection of Workday as worldwide HR system, replacing 20-year old legacy systems.• Built user experience and user research teams

Burbank, Ca, Us

Executive technology partner for Corporate IT with Consumer Products/Interactive division. I launched new experiences and features, balancing customer business requirements, user needs and market innovations. I led Agile-based product planning, resulting in reduced outages, streamlined release management, and decreased response times (from days to hours). Some of my major accomplishments/contributions included:• Synchronized relationship management between corporate IT and Consumer/Interactive division, delivering operational products and services as well as developing new products.• Decreased the turnaround time for critical processes from months to hours through transfer of legacy processes from emailed Excel documents to web/mobile, while adopting Agile methodologies.• Successfully led roadmap prioritization as well as ongoing product analysis (e.g. uptime, outages, and backlog velocity).

Burbank, Ca, Us

I orchestrated and supervised high-profile guest-facing theme park installations and in-home digital products/experiences, including coordination of creative, technical, and project teams. I provided expert advice to R&D teams for the implementation of agile program and project management, collaborating with product integrity/safety, legal, financial, and compliance teams. Some of my major accomplishments/contributions are:• Successfully led project management, safety, and testing aspects to develop autonomous Droids for Star Wars Land.• Served as the lead producer for an award-winning hybrid physical-digital product for Disney’s Haunted Mansion (The Ghost Post).

Burbank, Ca, Us

During my tenure as the Director of Disney Digital Media Agency/Product Development, I provided project/program management, user experience, technical and business analysis support throughout the product lifecycle, including post-launch operations. I spearheaded the agency’s internal business development procedures to identify and develop digital solutions for new clients. I recruited and supervised a cross-disciplinary team of 15 designers, developers, program managers, and financial analysts. I managed a $2M departmental budget along with $5M in client products.Some of my major accomplishments/contributions are:• Designed, built, and operated 100 customer-facing sites across all Disney segments by building and leading a multidisciplinary digital media team.• Eradicated planned downtime and enhanced build releases from twice a year to every month through enhanced coordination among a new project team for process improvement.• Increased customer retention and acquisition and launched campaign/offer code and A/B testing tools.• Eliminated $2M in additional costs in the first 2 years, doubling web traffic and increasing products seen-per-visitor 6 times, while boosting Google rankings for downloadable products.

Austin, Texas, Us

• Digital Products Performance Turnaround: Boosted web traffic 100% and saved $20,000 annually, re-launching station website with open source technologies. Launched locally produced podcasts, lowered complaints, cut reliance on expensive proprietary technologies, and spearheaded first site update in 5 years.• Broadcast Technology Modernization: Replaced antiquated 25-year-old analog equipment with modern, digital audio recording technology in seven studios to enhance on-air quality, eliminate downtime, and lower costs.• Technical Leadership: Garnered reputation for industry-leading best practices, strategizing station’s first central technology team and vision. Unified technical staff under one manager, rolled out cross-training, and cut single point-of-failure job responsibilities. Sought out by public radio stations as digitally-focused technical leader.

St Paul, Mn, Us

• Digital Product and Program Management: Led Content and User Experience strategy for all digital products. Tripled traffic for Marketplace.org and KPCC.org by steering strategic re-launches of both sites. Bolstered online giving 10 fold.• Web Banner Advertising: Propelled web revenue stream from zero to $100,000 in year one, launching ad placement program and open source ad server for hundreds of thousands of IAB-compliant banner ad spots. Devised sales guide and pricing model and combated perspective of banner ads as simple sales giveaways.

San Francisco, Ca, Us

•† Digital Media Leadership: Cut $1 million in expenses, forged partnerships with key vendors, and launched $2 million overhaul of KQED.org with internal fundraising staff and external technology vendors. Pushed monthly visitors from 30,000 to 180,000 while driving audio/video users from 4,000 to 170,000.• Online Membership Development: Generated $50,000 in first-year banner ad revenue and doubled online membership revenue to $1 million through initiation of banner ad sales and membership programs.

Cincinnati, Ohio, Us

• E-Commerce Development: Pushed Washington Mutual Mortgage website back on track to on-time, on-budget launch. Boosted average dollar amount of mortgage applications and doubled completion rate.

New York, Us

Boston, Massachusetts, Us

• Corporate Web Launches: Spearheaded the on-schedule, on-budget launches of corporate websites for AT&T True Rewards, LL Bean, KraftFoods.com, and BankBoston.

Washington, Dc, Us

• Digital Media Product Management: Launched NPR’s first-ever website. Enabled NPR to stream audio to dial-up users by partnering with RealNetworks to post audio within hours of broadcast. Founded NPR.org and NPR Digital Media department.

Bachelor Of Arts - Ba, Anthropology

Master Of Arts - Ma, Broadcast Journalism