Rich Doucette Email and Phone Number

Transformations Care Network is a family of local mental health clinics that is passionately dedicated to improving access to high-quality care. Transformations empowers our clinicians and customer service teams to provide easy access to high quality, outcomes-based care to all those that need help, and when they need it most. We serve our communities with compassion, integrity, and a focus on wellbeing while tranforming lives through quality, easily accessbile mental health care in-person and though telehealth. Our vision is to create a united network of outpatient clinics that offer immediate, superior mental health treatment options.

Uwill is the leading teletherapy platform for colleges and students and the exclusive teletherapy education partner of NASPA. Our proprietary technology leverages artificial intelligence to provide students an immediate connection to a licensed counselor based on their unique needs and preferences. Uwill provides flexible options to suit each campus, as well as a tailored experience for students studying full-time, part-time, on campus, online, or abroad. Uwill's platform helps complement campus counseling centers by expanding capacity, eliminating waitlists, and increasing therapist diversity.

Lead onsite staff and support efforts to exceed clients' expectations. Instruct and perform COVID testing protocols to ensure proper procedures are adhered to at various worksites, based on State and Federal guidelines. Train onsite staff on proper utilization of electronic records and provide support to efficiently input testing data to be analyzed by testing laboratories. Review utilization and identify trends to accurately determine staffing models, as well as provide the necessary customer support. Interface with client contacts to establish needs analysis and provide a customized testing plan model to maximize their return on investment.

Identified and capitalized on new sales opportunities through cold calling and social selling. Built a robust pipeline of high-potential prospects and streamlined the sales process by identifying and utilizing 2 different CRM tools. Customized virtual presentations focused on the competitive advantages of the organization. Increased brand visibility by creating all new marketing materials, in addition to developing an engaging Social Media presence and platform. Enhanced client outcomes by delivering top-tier account management support.

Increased sales revenue by delivering solutions-driven presentations to senior-level decision-makers including HR Managers, CEOs, CFOs, and Business Owners relating to digital health offerings. Developed a new sales pipeline for prospective clients utilizing various sales enablement tools. Converted new clients by creating compelling virtual presentations outlining service benefits. Maximized content for employer organizations in partnership with HR Business Consultants. Optimized offers to prospective clients by collaborating with Senior Management to provide a curated video library of digital well-being topics and tools based on Needs Assessments of the specific organization.

Utilized consultative sales approach to increase new sales and opportunities by delivering solutions-driven presentations addressing the business challenges of each prospective client. Utilized CRM tool to identify, track, and manage databases of new and existing clients. Developed new business activities for the organization, through cold-calling, referral generation and sales technology sources.

Identified and executed a new business development process. Increased sales by identifying and capitalizing on up-sell opportunities into existing client base. Secured new sales opportunities through cold-calling and targeted sales effort. Utilized marketing strategies and a consistent “touch” approach. Ensured outstanding client service and execution by orchestrating implementation and program launch with internal staff members and client representatives.