Rich Dowell Email & Phone Number

Having ended my temporary contract as Key Worker, driving trucks for Argos (and loved it) - I am now Credit Control Manager at leading waste management and recycling experts, Gaskells.The bio prior to now looks like....Following redundancy during 2019 and after a terrific 7 year stint as Collections Head, I’m looking forward to a new opportunity and team to work with. Keen to share over 25 years experience across all aspects of my next role. A raft of transferrable soft skills to bring with me to add extra value to my next position.Very much open to a new opportunity is there for me too add significant value to your collections operation, and enhancing your customer's journey and engagement with your Company.A new role in or around Wirral/Liverpool/Chester/Warrington would be ideal.I enjoy the day to day decision making, supporting my team, and having fun along the way to those short and long term successes.Experienced leader within collections management, who enjoys working through extreme circumstances. Ive many years in banking industry, 6 with Barclays and 17 with Lloyds Banking Group/ Bank of Scotland structure across multiple positions predominantly within collections and recoveries.More recently (since 2011) leading within the very testing CMC landscape, I’ve regularly smashed fee recovery targets. Enjoying orchestrating huge process changes across full Consumer end to end day1 invoice collections through to legal action and enforcement my results over a number of years blasted expectations out of the water. Strong experience of strategy/process design for maximising income returns/minimising losses across non-standard bad debt situations (including complaint/fraud/insolvency/dispute resolution). Focussed upon effective man-management/resource deployment specialising across periods of significant Change, including platform migration/workload re-alignment, colleague re-deployment - all without losing sight of achieving upon key deliverables. Very comfortable applying robust performance management skills, for continued max output/optimum returns.

Listed skills include Debt Collection, Credit Control, Account Management, People Management, and 33 others.

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  Wirral Grammar School For Boys