Richard Dumagpi Email & Phone Number

Dubai, Ae

United Arab Emirates

• Effectively manage IT day to day operations. To provide quality solutions for business needs and provide timely support, adaptive to changing business needs and ensure high levels of Service Availability. Supports projects with planning and execution. Conduct evaluation for technologies and recommends.• Involve and provide expertise in all cooperate network infrastructure deployments in MENA, North America, Southern Asia, and Southeast Asia regions in designing, planning and deployment… Show more • Effectively manage IT day to day operations. To provide quality solutions for business needs and provide timely support, adaptive to changing business needs and ensure high levels of Service Availability. Supports projects with planning and execution. Conduct evaluation for technologies and recommends.• Involve and provide expertise in all cooperate network infrastructure deployments in MENA, North America, Southern Asia, and Southeast Asia regions in designing, planning and deployment phases as a key global infra team member.• Designing, planning, implementing and monitoring backup and disaster recovery for multi-region Azure cloud platform and VMware infrastructure at UAE and India.• Capacity planning, deploying, maintaining, monitoring and troubleshooting VMware and Citrix hypervisor platforms.• Provide expertise for incident escalations from IT Service Engineers, IT Technicians, IT Helpdesk Officers or partner organization which should be investigated and resolved within defined SLAs.• Provide technical expertise with in-house application development and other projects as a key global infra team member.• Participate in on-call support and be available to work outside business hours, as required.• Network (LAN and wireless setup) setup, Video conference systems, Telephony systems• Support Enterprise applications, desktops, Operating systems and databases• Maintain performance and high service availability for IT systems• Support in project planning and execution• Liaise with suppliers and providers for support• Conduct technology evaluations and recommendations.• Level 2 support for IT helpdesk function• Conducting Preventive Maintenance Show less

United Arab Emirates

• Working as Network Engineer for Emirates Printing Press and Lunad Media and Communications (Al Shirawi Group of Companies). Manages 2800 series Cisco Router both for EPP Office, PRE PRESS Department and Lunad Media and Communication Head Office Dubai. Responsible for the Management of Cisco IP Telephone system. (Cisco Unity Call Manager Ver. 9.1.2.10000-28) Installs and maintains EPP IP phones requirements(Installation and Configuration) Responsible for the Management of Trendmicro… Show more • Working as Network Engineer for Emirates Printing Press and Lunad Media and Communications (Al Shirawi Group of Companies). Manages 2800 series Cisco Router both for EPP Office, PRE PRESS Department and Lunad Media and Communication Head Office Dubai. Responsible for the Management of Cisco IP Telephone system. (Cisco Unity Call Manager Ver. 9.1.2.10000-28) Installs and maintains EPP IP phones requirements(Installation and Configuration) Responsible for the Management of Trendmicro OfficeScan Server, Symantec 10.6 AntivirusServer and Trendmicro IWSVA 5.0 Proxy Server running on both Offices. Provides Technical Support on all users under Emirates Printing Press and Lunad Media and Communication concerning Hardware, Software compatibility and Network related issues. Show less

Makati, Philippines

• Working as a data network technical support for the Internal / External Management Team for E telecare Network Solutions Group (Managed Network Services). • Responsible for management, administration, troubleshooting and resolving of issues on the client’s network infrastructure comprised of different technologies and devices on WANs (routers, routing) ; LANs (switches, hubs, DNS, etc.); WLANs (Cisco Aironet 1242AG Access Points , Cisco 4402-50 WLAN Controller WLSE, etc.) and Network… Show more • Working as a data network technical support for the Internal / External Management Team for E telecare Network Solutions Group (Managed Network Services). • Responsible for management, administration, troubleshooting and resolving of issues on the client’s network infrastructure comprised of different technologies and devices on WANs (routers, routing) ; LANs (switches, hubs, DNS, etc.); WLANs (Cisco Aironet 1242AG Access Points , Cisco 4402-50 WLAN Controller WLSE, etc.) and Network Security (ISR firewalls, AAA Servers, etc.). This service is done through the use of different network management, monitoring tools & incident tracking tools (i.e. HP Openview, HP OVSD, etc.) to ensure that SLA’s are being followed. Show less

Sta. Rosa, Laguna, Philippines

• Responsible for the management and administration of the manufacturing plant’s data network (enterprise LAN, WLAN and WAN) and voice/telephone network to maintain high service availability of system dependent manufacturing and office applications.Configuration and administration of Cisco Catalyst 4500, 4000, 2950, 2924 and 2900 series switches; Allied Telesyn and PCI non-manageable switches to support the existing multi VLAN infrastructure and provide network connection to clients during… Show more • Responsible for the management and administration of the manufacturing plant’s data network (enterprise LAN, WLAN and WAN) and voice/telephone network to maintain high service availability of system dependent manufacturing and office applications.Configuration and administration of Cisco Catalyst 4500, 4000, 2950, 2924 and 2900 series switches; Allied Telesyn and PCI non-manageable switches to support the existing multi VLAN infrastructure and provide network connection to clients during network expansions. Administration and maintenance of Fujitsu-Tadiran Flexicom-5000 PABX and telephone infrastructure; and deployment of telephone lines for the company’s analog, digital and VOIP communication requirements. Administration and Maintenance of Companies Cisco 4506/4500 Core Switches and 2950G Catalyst Switches. Network monitoring and Troubleshooting of network related problems (i.e. Switching Loops, Broadcast Storms, Network Congestion and etc.) using troubleshooting commands from Cisco CLI, HP Openview Network Monitoring System and Sniffer Network Analysis Tool. Responsible for the Administration of HP NNM (Network Node Manager) and Sniffer Network Analysis Tool for Advance Network Monitoring. Implementation and maintenance of Structured Cabling System (SCS), labeling and network documentation (cabling and active equipments) to prevent the occurrence of switching loops. Show less

Bachelor Of Science (B.S.), Computer Engineering

Education record