Richard Williams Email & Phone Number

Washington, Dc, Us

Falls Church, Va, Us

Managing a diverse team of senior IT professionals, process engineers, and financial analyst. Accountable for enterprise server and storage billing, enterprise voice billing, division process improvement, division customer engagement, division Agile transformation, enterprise Microsoft 365 product management and enterprise Microsoft license agreements. I am also accountable for enterprise email exchange platforms (cloud and on premise) as well as the enterprise Skype, Teams, and live events services.

Falls Church, Va, Us

Successfully led an agile release train with 7 teams that consistently reach >91% predictability per increment ($7M labor). Developed, piloted, and moved M365 to full migration scale deployment of 4,500 user migrations per week. Migrated 103,000 geographically dispersed users to the M365 platform ahead of the company goal. Exceeded all 2021 and Q1 2022 sector objectives assigned to only critical enterprise priority programs

Falls Church, Va, Us

Led agile development phases of ServiceNow HRSD module deployment that delivered above committed objectives on time and under budget ($4M labor plus $5M in professional services). Sr. Program manager that drove successful recovery of the enterprise ServiceNow ITSM deployment ($12M internal plus 8M in services) through rigorous agile methodology and strong supplier management. Portfolio operations manager for a $50M annual portfolio that included enterprise Cloud transformation, Workday, ServiceNow, Salesforce and managed IT workplace services contract deployments. Proposal operations manager for division statement of work on the Ground Based Strategic Deterrent proposal which led to a successful submittal and ultimately contract award

Falls Church, Va, Us

Managed an international IT organization located in Australia and the United Kingdom with 2 senior manager direct reports that oversaw an organization of 43 IT professionals responsible for end-to-end IT operations. Developed and managed an annual operating budget in the US of $4M spanning multiple statements of work and shared oversight of operating budgets of $4.4M in Australia and $4.8M in the United Kingdom. Implemented multiple operational efficiencies that reduced annual budgets by $1M. Managed successful deployments of a portfolio of global IT projects including mobile device management migrations, Windows 10 infrastructure and client deployments and disaster recovery data center standups.

Falls Church, Va, Us

Led the strategic financial planning cycles to ensure capabilities aligned with regional program requirements. Managed the Asia Pacific project portfolio (annual $5M) which included integration/migration activities for both existing businesses as well as Global acquisitions in region. Directed a team of project managers responsible for execution on non-recurring projects in the APAC regional portfolio to ensure quality, schedule, and budgets were being met. Managed IT build out and user migrations for the corporate offices in Australia, Japan, and Korea ($1.5M)

Falls Church, Va, Us

Led alignment, estimating, and planning of the international PMO’s annual investments. (annual $3M) Provided Program Management for the Enterprise International project portfolio (annual $1M) with responsibility for multiple projects being deployed in multiple countries. Managed the ES scope for day 1 integration of a company acquisition that ensured ongoing operations at 8 sites in Australia were not affected during the transition service agreement windows. Led data center standup and core IT service deployment in Australia as the deputy program manager ($3.8M) Delivered the IT migration of an acquired Australia business which improved security and customer satisfaction ($700k).

Falls Church, Va, Us

Developed and implemented global service delivery processes across a range of functions including IT, Payroll, Procurement, and Security which allowed us to operate internationally. Deployed a service visibility tool and all input processes for multiple operational IT services which provided actionable data on service delivery performance. Led successful planning and execution of a Quality Symposium event series conducted at 10 different geographic locations and attended in person by over four thousand employees nationwide.

Falls Church, Va, Us

Managed a team of 16 direct reports including 2 leads and 14 employees responsible for enterprise wide onboarding and transfer processes including pre-employment investigations and drug screening. Developed and managed service level agreements and performance metrics which led to an HR onboarding cycle time reduction from 12 days to <8 days. Led a process re-engineering project that integrated pre-employment and drug screen processing into my team. Tracked supplier performance and managed relationships which led to a decrease in cycle times and error rates for critical supplier services.

Falls Church, Va, Us

Contributed as a key team member in the standup of the current Mission Assurance organization in ES. Managed system implementation of a web based program management visibility tool and all program performance processes supporting the system. Led a team through a three month HR service process analysis and re-engineering assessment which resulted in a series of projects to implement process improvements across 6 services. Drove successful implementation of 20 process improvements for the onboarding and transfer service. Developed weekly Executive Program status reports and conducted weekly program reviews.

Falls Church, Va, Us

Provided business line with a full range of operational and strategic HR support. Successfully managed all HR processes related to WARN during a key program loss. Developed and implemented a retention plan for critical program employees which retained 11 of 13 positions. Tracked, analyzed, and delivered monthly attrition metrics to assist in division retention plans.

Master Of Arts (M.A.), Human Resources And Industrial Relations

Bachelor Of Arts (B.A.), Psychology, Communication