Richard Elder

Richard Elder Email and Phone Number

Executive Director - Region Risk and Control Officer and Regulatory Governance Lead - The America's Human Resources @ JPMorgan Chase & Co.
Richard Elder's Location
New York, New York, United States, United States
Richard Elder's Contact Details
About Richard Elder

Forward-looking, collaborative and results-driven Wharton MBA leader with extensive experience in Innovation, Management, Operations, Restructuring and Finance.Proven ability to successfully solve business problems in a dynamic environment, embracing open debate and being energized by business challenges that lack clear solutions. Strong advocate of creating credible business cases that motivate and influence to generate “buy in” and build respectful and execution-effective teams. A change agent focused on growth with a willingness to question conventional wisdom and find innovative approaches that unleash new ideas to serve internal and external customers.Specialties: Third-Party Vendor Oversight and Management • Business Controls, Risk Management and Governance • Strategic Business Planning and Execution • Complex Change Management • Operations, Program and Project Management • P&L Management and People Leadership • Process Improvement and Quality Control • Business Analysis and System Integrations • Financial Management and Treasury • Mergers, Acquisitions and Divestitures

Richard Elder's Current Company Details
JPMorgan Chase & Co.

Jpmorgan Chase & Co.

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Executive Director - Region Risk and Control Officer and Regulatory Governance Lead - The America's Human Resources
Richard Elder Work Experience Details
  • Jpmorgan Chase & Co.
    Executive Director - Risk And Control Officer And Regulatory Governance Lead - The America'S - H.R.
    Jpmorgan Chase & Co. Aug 2016 - Present
    New York, Ny, Us
    Revamped global Risk & Control Self Assessment process streamlining 32 country operational risk reviews while centrally managing the RCSA program for HR.Manage team of risk and control officers, thematic process reviews, risk analysis and control deep dives.Oversee validation of execution and closure of Action Plans ensuring material risks are properly mitigated. Enhanced monthly control monitoring by instituting an HR subfunction controls dashboard.Serve as a strategic advisor to the business on risk and recommend best practice mitigation tactics.
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  • Jpmorgan Chase & Co.
    Global Control Officer – Third Party Oversight
    Jpmorgan Chase & Co. Jun 2014 - Jul 2016
    New York, Ny, Us
    Established Control Governance Framework for JP Morgan Corporate Third Party Oversight including RCSA program, Business Control Forum, SOX Testing, Issue Management and overall understanding of Third Party Related Issues throughout the firm.Managed review and reporting for monthly/quarterly meetings to MRAs and other regulatory findings.
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  • Jp Morgan Chase & Co.
    Third Party Oversight – Oversight And Control Program Director
    Jp Morgan Chase & Co. Apr 2013 - May 2014
    Led team to re-engineer process and create business system requirements for third party risk assessments in conjunction with new RCSA process.Defined requirements for development of a vendor profile and onboarding process. Third Party Oversight lead for JPMorgan Resolution Program for Critical Operations.
  • Jp Morgan Chase & Co.
    Executive Director, Client Onboarding
    Jp Morgan Chase & Co. Nov 2010 - Apr 2013
    Redefined JPMorgan Private Bank/Wealth Management client onboarding from KYC to account creation and opening through funding and fulfillment. • Identified multiple issues within current processes and, in conjunction with functional users, re-engineered the end-to-end experience. • Selected underlying Business Process Management Tool to institute new processes. • Led implementation of new processes and tool to reduce average onboarding time and improve advisor/banker productivity through efficient information capture, reduced error rates, on-line delivery and enhanced cross-selling.
  • Metlife (M&A Consulting), Strategic Consulting For Technology And Venture Capital Enterprises
    Consultant
    Metlife (M&A Consulting), Strategic Consulting For Technology And Venture Capital Enterprises Apr 2009 - Oct 2010
    New York, Ny, Us
    MetLife – M&A Consulting: Business Lead for $300 million sale of MetLife’s 50% stake in Japan annuity JV to partner. Negotiated terms of stock purchase agreement; developed and executed buy/sell strategic decision and deal structure options; and analyzed embedded value/trading comparables for sale price.Repositioned unique patented technology for enterprise sales and white labeling for a technology company. Provided comprehensive strategy review, including formulation and implementation of strategy, operations, sales, marketing and financing solutions.Executed operations due diligence review of a wealth management technology solutions provider for a venture capital firm.
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  • Citi
    Senior Vice President – Global Consumer Group, Growth Ventures & Innovation
    Citi Nov 2007 - Mar 2009
    New York, New York, Us
    Commercialized CitiExpertVision, a unique two-way video initiative, for customers that puts the right expert face to face at the right time. Screened technologies, selected vendors, filed patents, and prioritized applications with partners. Achieved 97% top two-box customer satisfaction rating from 40 pilots in partnership with CitiFinancial, Smith Barney, Citibank, CitiMortgage, MicroFinance, and Citi-At-Work.
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  • Citigroup
    Senior Vice President – Global Consumer Group, Customer Franchise Management
    Citigroup Sep 2005 - Oct 2007
    Executed strategic initiatives between Global Consumer Group and Smith Barney that McKinsey measured as a $200+ million annual operating income improvement driver. Directed oversight and strategic development including banking, investment, credit card, loan and other programs.Established Smith Barney as Citibank’s branded bank-based investment provider and Citibank as branded bank product provider to Smith Barney customers.
  • Citigroup
    Senior Vice President – Commercial Business Group, Business Development
    Citigroup Aug 2004 - Aug 2005
    Achieved 25%+ increase in customer satisfaction by creating methods to measure customer channel usage and problems and instituting customer service solutions.
  • Citigroup
    Senior Vice President – Citibank N.A., Concierge Program
    Citigroup Aug 2002 - Jul 2004
    Spearheaded implementation of new customer-centric sales and service platform, unifying dozens of legacy systems with next generation IT enhancements, including first use of biometric sign-on. Established streamlined account opening process, one-stop resolution and quicker response at the branch level for common customer issues, smarter decision-making and more complete customer view, reduced training for new hires, and easier staff accessibility to customer information.
  • Citigroup
    Director – U.S. Consumer Group, European American Bank Commercial Conversion
    Citigroup Sep 2001 - Jul 2002
    Led M&A integration of EAB Commercial Markets to Citibank. Facilitated over 40% of revenue for new $1 billion plus revenue division by creating and directing expanded commercial market platform.
  • Citigroup
    Director – U.S. Consumer Group, Cititrade
    Citigroup 2000 - 2001
    Redirected $40 million project to develop new online investment offering for customers and movement of Citicorp Investment Services from third-party platform to Smith Barney’s back office. Achieved annual operating income improvement of $30 million as well as 200-person headcount reduction.
  • Citigroup
    Vice President – U.S. Consumer Group, Business Development
    Citigroup 1999 - 2000
    Provided general business support for various corporate and M&A activities. Developed effective solutions to improve overall customer experience with Citibank including customer retention and marketing programs highlighting Citibank-On-Line.
  • Citigroup
    Director – U.S. Card Products Group, Business Development
    Citigroup 1997 - 1999
    Managed Sony and Primerica card launches: $800+ million in receivables Year 1. Initiated sales leveraging program for Card Products: Increased revenues several hundred million dollars.

Richard Elder Skills

Leadership Customer Experience Banking Mergers Start Ups Portfolio Management Capital Markets Business Development Competitive Analysis Finance Strategy Financial Services Business Process Management Business Planning Program Management Marketing Business Process Cross Functional Team Leadership Financial Analysis Enterprise Software Business Strategy Management Analytics Process Management Venture Capital Mergers And Acquisitions Services Analysis

Richard Elder Education Details

  • The Wharton School
    The Wharton School
    Entrepreneurial Management
  • University Of Virginia
    University Of Virginia
    Economics

Frequently Asked Questions about Richard Elder

What company does Richard Elder work for?

Richard Elder works for Jpmorgan Chase & Co.

What is Richard Elder's role at the current company?

Richard Elder's current role is Executive Director - Region Risk and Control Officer and Regulatory Governance Lead - The America's Human Resources.

What is Richard Elder's email address?

Richard Elder's email address is gr****@****hoo.com

What schools did Richard Elder attend?

Richard Elder attended The Wharton School, University Of Virginia.

What skills is Richard Elder known for?

Richard Elder has skills like Leadership, Customer Experience, Banking, Mergers, Start Ups, Portfolio Management, Capital Markets, Business Development, Competitive Analysis, Finance, Strategy, Financial Services.

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