Richard Elder Email & Phone Number

New York, Ny, Us

Revamped global Risk & Control Self Assessment process streamlining 32 country operational risk reviews while centrally managing the RCSA program for HR.Manage team of risk and control officers, thematic process reviews, risk analysis and control deep dives.Oversee validation of execution and closure of Action Plans ensuring material risks are properly mitigated. Enhanced monthly control monitoring by instituting an HR subfunction controls dashboard.Serve as a strategic advisor to the business on risk and recommend best practice mitigation tactics.

New York, Ny, Us

Established Control Governance Framework for JP Morgan Corporate Third Party Oversight including RCSA program, Business Control Forum, SOX Testing, Issue Management and overall understanding of Third Party Related Issues throughout the firm.Managed review and reporting for monthly/quarterly meetings to MRAs and other regulatory findings.

Led team to re-engineer process and create business system requirements for third party risk assessments in conjunction with new RCSA process.Defined requirements for development of a vendor profile and onboarding process. Third Party Oversight lead for JPMorgan Resolution Program for Critical Operations.

Redefined JPMorgan Private Bank/Wealth Management client onboarding from KYC to account creation and opening through funding and fulfillment. • Identified multiple issues within current processes and, in conjunction with functional users, re-engineered the end-to-end experience. • Selected underlying Business Process Management Tool to institute new processes. • Led implementation of new processes and tool to reduce average onboarding time and improve advisor/banker productivity through efficient information capture, reduced error rates, on-line delivery and enhanced cross-selling.

New York, Ny, Us

MetLife – M&A Consulting: Business Lead for $300 million sale of MetLife’s 50% stake in Japan annuity JV to partner. Negotiated terms of stock purchase agreement; developed and executed buy/sell strategic decision and deal structure options; and analyzed embedded value/trading comparables for sale price.Repositioned unique patented technology for enterprise sales and white labeling for a technology company. Provided comprehensive strategy review, including formulation and implementation of strategy, operations, sales, marketing and financing solutions.Executed operations due diligence review of a wealth management technology solutions provider for a venture capital firm.

New York, New York, Us

Commercialized CitiExpertVision, a unique two-way video initiative, for customers that puts the right expert face to face at the right time. Screened technologies, selected vendors, filed patents, and prioritized applications with partners. Achieved 97% top two-box customer satisfaction rating from 40 pilots in partnership with CitiFinancial, Smith Barney, Citibank, CitiMortgage, MicroFinance, and Citi-At-Work.

Executed strategic initiatives between Global Consumer Group and Smith Barney that McKinsey measured as a $200+ million annual operating income improvement driver. Directed oversight and strategic development including banking, investment, credit card, loan and other programs.Established Smith Barney as Citibank’s branded bank-based investment provider and Citibank as branded bank product provider to Smith Barney customers.

Achieved 25%+ increase in customer satisfaction by creating methods to measure customer channel usage and problems and instituting customer service solutions.

Spearheaded implementation of new customer-centric sales and service platform, unifying dozens of legacy systems with next generation IT enhancements, including first use of biometric sign-on. Established streamlined account opening process, one-stop resolution and quicker response at the branch level for common customer issues, smarter decision-making and more complete customer view, reduced training for new hires, and easier staff accessibility to customer information.

Led M&A integration of EAB Commercial Markets to Citibank. Facilitated over 40% of revenue for new $1 billion plus revenue division by creating and directing expanded commercial market platform.

Redirected $40 million project to develop new online investment offering for customers and movement of Citicorp Investment Services from third-party platform to Smith Barney’s back office. Achieved annual operating income improvement of $30 million as well as 200-person headcount reduction.

Provided general business support for various corporate and M&A activities. Developed effective solutions to improve overall customer experience with Citibank including customer retention and marketing programs highlighting Citibank-On-Line.

Managed Sony and Primerica card launches: $800+ million in receivables Year 1. Initiated sales leveraging program for Card Products: Increased revenues several hundred million dollars.

Mba, Finance, Entrepreneurial Management

Bs, Economics