•To administer/ authorise New Business Proposals, Single Premium Top-ups and Premium Increase and ensure that at all times the speed and quality of new business processing matches or exceeds agreed standards.•To ensure that for all cases AML criteria has been met.•To complete and authorise Quality Assurance checks. •To ensure that the pipeline reports, management information systems and performance indicators are kept up to date.•To ensure that all computer generated documentation and replies to correspondence are sent out promptly and efficiently.•To check, process and acknowledge receipt of new business proposals, identifying any shortfalls with documentation received and identifying any further requirements.•To ensure that new business applications are input to our system of record promptly and with a high level of attention to detail.•To check, process and acknowledge receipt of initial or top-up premium.•Identify commission’s payable.•Complete monthly bank reconsilliations.

•Represent Royal London Ireland as the first point of contact for Brokers. • Provide a quality administrative support to and on behalf of the Broker Consultant Team. • Receive and resolve varied enquires from Brokers, Customers or Public and ensure that they are dealt with efficiently. • Ensure all activities are carried out in accordance with Treating Customers Fairly principles and the Consumer Protection Code. • Ensure all telephone calls are answered within SLA. • Ensure all callers, brokers and customers alike, are dealt with in a prompt professional and courteous manner to ensure the highest level of customer service. • Record and refer customer’s expressions of dissatisfaction in line with company procedures.

-Assist customers on a face to face level with daily banking queries.-Follow up with customer queries and requests in relation to their bank accounts.-Providing high standards of customer service by ensuring customers interests are best protected.-Ensuring Adherence to both Central bank regulations and internal procedures are met and are up to date-Fostering a high level of customer service attitude within my team.-Ensuring a high level of quality in my work.-Assessing Account activities and submitting Suspicious Activity reports if necessary.-Ensuring KYC, Due Diligence and NAS procedures are adhered to.-Working to achieve company and branch sales targets.-Working to achieve agreed company Service level agreements are adhered to.

-Receive and manage phone calls.-Assist Team Leader with any tasks required.-Managing team whilst team leader is unavailale.-Train new members of staff on products and company/regulatory procedures.-Coach new and existing members of staff for high customer service standards.-Managing mailbox queries from customer.-Computer skills- have an excellent knowledge of the Microsoft package.-Taking Ownership of cases where customers require extra assistance.-Complaint Management, I assist other team members and take ownership of any phone calls from the Customer Service Department where customers would like to escalate phone calls to a senior adviser. -Working to a deadline with agreed Service Level Agreement.-Organizing daily and weekly rosters for staff members.

-Data Processing applications for Life Assurance and Investments.-Ensuring a high level of quality was adhered to.-Working to a deadline with the agreed Service Level Agreement.-Processed payments to General Practitioners and Medical Specialists for Medical Information.-Processed refund payments for customers when required,