Luxury boutique apartments and suites with interiors by Coy + Yiontis, in the heart of Falls Creek.• Oversee all operations and manage the day-to-day running of the property including consulting with the hotel owner, assisting housekeeping when needed, provide seamless check in/out experience, assist with guest luggage, handling guest requests promptly, professionally, and efficiently • Guest reservations – Proficient in RMS, booking.com and Expedia• Host duties - Greet and welcome all guests, establish an effective relationship with them, personalise guest experience to create an authentic and memorable stay, extensive local knowledge to provide recommendations • Administration duties - Collect payments, balance guest accounts, daily banking and reconciliation, monitor room rates, invoice approvals, ordering, cost control, weekly reporting • Exceptional diligence and time management skills, with the ability to prioritise and coordinate tasks, management of all incoming/outgoing calls and emails• Recruit, train and supervise housekeeping staff; ability to motivate and lead the team • Create an effective and positive work environment that empowers the team• Maintain composure, perform well under pressure, and manage stressful situations• Develop and implement departmental policies, procedures, checklists, and standards, ensuring compliance with health and safety legislation • Responding to guests’ comments on TripAdvisor and effectively logging and communicating feedback• Updating website and manage social media accounts including Instagram and Facebook• Plan and facilitate repairs/maintenance work • Coordinate onsite renovations and refurbishments alongside the owner• Communicate with third parties including travel agents, suppliers, media, resort management, council, builders, trades, architects and more

Natural Selection Group offers socially responsible IT sourcing and contractor management services. NSG provide contract, fixed term and permanent recruitment across all SAP, general and emerging IT skills areas.• Assist the team and operations manager where necessary to ensure day-to-day office operations run smoothly • Personal assistant when applicable to Director - schedule travel arrangements, organising meetings, and appointments, arranging transport, running errands, preparing documents and personal tasks• Update candidate and client database, manage social accounts: LinkedIn, Instagram, and Facebook

• Consistently achieved a high level of customer satisfaction • Thrive in a busy environment with a genuine passion for the products • Strong team attitude• Ability to train, motivate and assist in leading a large team with conflict resolution skills• Exceptional problem-solving abilities and a positive, direct approach• Stocking shelves and remaining up-to-date knowledge of products and prices• Skills in POS systems, money handling, stock control, security, and store presentation• Appointed as a team leader, ensured all tasks necessary for closing were on track to meet deadlines, supervising staff rotations/lunch breaks

Chin Chin, part of Lucas Restaurants, is one of Melbourne’s most sought after restaurants offering a high energy cultural dining experience with a South East Asian flavour.• Consistently achieved a high level of customer service, ensuring customer satisfaction, with a genuine passion for work • Remained up to date with strong knowledge of, and a passion for, all products including wines and dish ingredients – ability to alter the menu for guests based on any allergies or dietary requirements • Ability to train, motivate and lead a team of highly capable wait staff• Ability to adapt and able to perform in high-pressure service periods• Always display a positive can-do attitude in a busy, high-volume, fast paced environment• Restaurant table management / coordinating• Ensuring all tasks necessary for opening and closing met deadlines• Excellent communication and presentation • POS systems/money handling

The Sebel Melbourne Flinders Lane is an all-suite upscale boutique hotel in stylish Flinders Lane. The creative yet exciting part of this role was making reservations for guests this included dinner, tours, car hire, taxis, events, and giving guests recommendations on what to do in Melbourne.• Welcoming and recognising regular guests, communicating with guests in a positive and professional manner • Establish and maintain effective relationships with guests, gaining their trust and respect• Guest reservations and reception duties - Computer experience including Microsoft Office, Merlin, POS systems, entering reservations via booking systems, email, and phone• Excellent presentation skills, and always well groomed• Management of all incoming and outgoing calls and emails, settling guest accounts and cashiering • Consistently go beyond the expectations and requirements of guests