Richelle Macarthur

Richelle Macarthur Email and Phone Number

Business Operations Manager @ TEKKO_
Kippa-Ring, QLD, AU
Richelle Macarthur's Location
Kippa-Ring, Queensland, Australia, Australia
Richelle Macarthur's Contact Details

Richelle Macarthur work email

Richelle Macarthur personal email

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About Richelle Macarthur

I’m an experienced business leader with expertise in developing strategic direction, leading organisational change, delivering operational results, driving employee engagement and improving customer experience. I am an effective communicator, results oriented and passionate about people. I have experience across a number of industries, including Telecommunications, TV, Call Centres, Trade Services and Community Services. I’m dedicated and known for delivering outcomes and creative thinking.In more recent years, I’ve built my own small business and developed it into a successful, highly regarded local business. Growing this business was the perfect opportunity for me to use my years of corporate experience to build something from the ground up with the core values and foundations that I knew would build success and continued growth. It was also the perfect role for me while my children were young, so that I could be more hands-on in both worlds, professional and personal. The sale of this business (currently in process) presents the opportunity for me to look for my next challenge.I am particularly passionate about Community Services and Not For Profit organisations, as I’ve been far more active in this space over the last 5 years. Serving on the board of a number of local organisations, including secretary of the board for The Breakfast Club Redcliffe. A local charity focused on feeding and supporting community members experiencing homelessness or hardship. Very rewarding work. In my entire working career, I am yet to work in a role that I did not offer 110% commitment and produce exceptional results. It’s just who I am.

Richelle Macarthur's Current Company Details
TEKKO_

Tekko_

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Business Operations Manager
Kippa-Ring, QLD, AU
Richelle Macarthur Work Experience Details
  • Tekko_
    Business Operations Manager
    Tekko_
    Kippa-Ring, Qld, Au
  • Tekko_
    Service Manager
    Tekko_ May 2023 - Present
    Brisbane, Queensland, Australia
  • Av & Security Made Easy
    General Manager / Owner
    Av & Security Made Easy Aug 2013 - Present
    Redcliffe, Queensland, Australia
    • Business start-up, including business plan & strategic direction• Implemented systems, processes and procedures • Sales and Marketing• Designed and built company website and manage ongoing SEO and online presence.• Operations management and administration • Relationship management (customer and supplier)• Whole of business management • Networking and business development• Fiscal responsibility for business• Leader of people and culture
  • The Breakfast Club Redcliffe Inc
    Secretary - Executive Committee
    The Breakfast Club Redcliffe Inc Jul 2018 - Present
    Redcliffe, Queensland, Australia
    • Executive management of the committee for The Breakfast Club Redcliffe.• Oversee and assist with all organisational activities including fundraising, training, PR, governance, operational management, relationship management.• Direct line manager for the 2 paid employees of the organisation.• Secretary for the secondary organisation “The Clontarf Beach Progress Association” – the hall that The Breakfast Club have become custodians for.• Running meetings, managing documentation and all duties of secretary of the Association.
  • Tech2Home
    Business Program Manager - Contract Position
    Tech2Home Nov 2012 - Aug 2013
    As the Business Program Manager for Tech2home during this short term project, I was responsible for:- Project management- Client relationship management- Creating and managing teams- Sales training framework development- Event management- Major program launch (national Account Management team responsible for relationship management, training and sales from over 200 retail partners).
  • Austar / Foxtel
    Operations Manager - Business Development
    Austar / Foxtel Apr 2008 - Dec 2012
    Gold Coast, Queensland, Australia
    • Deliver new and innovative ways to get TV product into Australian homes • Operational management of the 3rd party sales channel • Relationship Management• Business Development• Operational Management of the 2nd biggest sales channel for AUSTAR (the 1st being inbound acquisition) and managing all strategic, marketing, commercial and customer aspects of this sales channel.
  • Austar
    Customer Service Manager / Customer Retention & Relationship Manager
    Austar May 2005 - Sep 2008
    Gold Coast, Queensland, Australia
    • Managing customer service team (call centre) and driving the AUSTAR culture • Coaching and developing Team Managers and Service Staff to deliver best results and exceed core objectives (team size 40 - 100 people)• Promote effective teamwork and drive achievement• Participation in AUSTAR Leadership team and related company wide activities• Providing strategic solutions to improve customer satisfaction and reduce churn
  • Drake International
    Account Manager
    Drake International Sep 2004 - Aug 2005
    Brisbane, Australia
    • Manage client relationships• Business development
  • Cca International
    Client Services / Project Manager
    Cca International Jul 2001 - Apr 2004
    London, United Kingdom
    • Call centre management• Strategic planning and group wide business planning• Manage client relationships• New business development• Managing 2 – 10 teams (20 – 150 people including Team Leaders). • People and project management

Richelle Macarthur Skills

Business Development Crm Team Management Team Leadership Management Change Management Account Management Project Management Telecommunications Coaching Leadership Management Consulting Product Management Customer Service Digital Media Strategy Marketing Strategy New Business Development Performance Management Customer Experience Stakeholder Management Training Vendor Management Service Delivery Contact Centers Call Centers Digital Marketing Business Analysis Sales Management Marketing Team Building Project Delivery Customer Retention Sales Business Intelligence Iptv Business Process Improvement Contract Negotiation Process Improvement Strategic Planning Digital Tv Interactive Tv Call Center Product Marketing Digital Strategy Microsoft Office Negotiation Direct Marketing Budgets Mobile Devices

Richelle Macarthur Education Details

Frequently Asked Questions about Richelle Macarthur

What company does Richelle Macarthur work for?

Richelle Macarthur works for Tekko_

What is Richelle Macarthur's role at the current company?

Richelle Macarthur's current role is Business Operations Manager.

What is Richelle Macarthur's email address?

Richelle Macarthur's email address is rm****@****.com.au

What schools did Richelle Macarthur attend?

Richelle Macarthur attended Griffith University, Clontarf Beach State High School.

What skills is Richelle Macarthur known for?

Richelle Macarthur has skills like Business Development, Crm, Team Management, Team Leadership, Management, Change Management, Account Management, Project Management, Telecommunications, Coaching, Leadership, Management Consulting.

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