Richelle Frazier Email & Phone Number

Littleton, CO, US

Centennial, Colorado, United States

• Utilize Agile methodologies to prioritize and gather requirements for internal proprietary and external-facing proprietary data management software application sprints.
• Translate stakeholder requirements into actionable user stories and mockups, collaborating with two offshore development teams and one internal resource.
• Conduct manual testing and document bugs through JIRA to ensure software quality.
• Facilitate SCRUM meetings and provide task clarification to offshore developers.
• Provide bi-weekly status updates to a primary internal stakeholder.
• Train five new hires annually and provide technical support to over 100 existing software users as needed.

Centennial, CO

• Conducted manual software testing, documented bugs in JIRA, and presented software demos to stakeholders.
• Collected, reviewed, and aggregated raw quarterly data from a national real estate indices.
• Audited external software resource invoices for payment approval.
• Lead Project Management meetings for the IT department and external consultant, as well as tracking time spent for all personnel through JIRA Work Management.

Centennial, CO

• Researched and tracked Certified General Appraiser licensing and continuing education requirements for two senior executives monthly.
• Tested up-and-coming proprietary data management software and documented testing protocols.
• Collaborated in the development of presentation materials for seminars and conferences.
• Coordinated team meetings, including updating and distributing progress reports.

Centennial, CO

• Initiated contact with appraisers to ensure understanding of requested components for property valuations and edited these sections once completed for accuracy and presentation.
• Gathered and analyzed market and census data for reporting weekly.

Littleton, CO

• Demonstrated leadership and problem-solving skills, resulting in promotion for delivering innovative solutions, exceptional customer service, and team support.
• Oversaw menu proofreading and creation of advertising materials.
• Conducted full front-house training for 15 new employees and managed weekly schedules effectively.
• Resolved conflicts creatively, fostering positive customer and employee relations.
• Managed inventory, ensuring consistent and ample food and beverage supplies.
• Independently handled restaurant opening and closing duties, showcasing reliability and trustworthiness.

Denver, CO

• Established and implemented new policies and procedures in order to provide top-notch customer and patient care
• Managed payment transactions and resolved invoice mistakes through daily invoice review
• Tracked food quantities and placed weekly or bi-weekly orders for food and office supplies as needed
• Mailed and emailed vaccination reminders monthly and created postcards for seasonal promotions, with an average 20% response
• Maintained accurate computer and paper file records in order to update customers and doctors on current and past due procedures, as well as special needs and alerts
• Re-created Word documents to increase efficacy for staff and clients

Lakewood, CO

• Established customer service skills by learning how to handle a wide range of customer requests
• Filled patient prescriptions with great care for accuracy by confirming dosing through computer and paper charts
• Maintained inventory of medical supplies and food on a weekly basis to prevent a deficiency of necessary items
• Assisted with medical procedures and boarding activities as needed to maintain a cohesive clinic environment
• Mailed accounts receivable at end of month to resolve delinquent accounts

Denver, CO

• Quantified hundreds of training session responses into numerical data for input into Microsoft Word and Excel, in order to increase effectiveness of training sessions
• Edited website layouts to increase ease of use for visitors
• Prepared new employee information binders and recorded inventory of training supplies
• Ordered food for monthly training sessions based on expected employee attendance

Littleton, CO

• Demonstrated communication skills through phone contact with patients and insurance companies
• Processed medical bills using claim form data in order to bill the appropriate responsible party
• Instructed new personnel on company policies and job requirements to ensure proper training