Richelle Ann Ignacio Email & Phone Number

Rotorua, Bay Of Plenty, New Zealand

🌟 IT Service Desk Engineer | Tech-Savvy Problem Solver | Customer-Centric Innovator 🌟Transitioning from a solid foundation in financial services to a dynamic role in IT, I’m passionate about leveraging my skills to support seamless operations at Tower Insurance. As a Service Desk Engineer, I’m at the heart of our IT infrastructure, providing first and second-line support and ensuring efficient incident management across our diverse team.With a knack for troubleshooting and a commitment to customer service, I thrive on solving tech challenges and enhancing service quality. I’m excited to be part of a forward-thinking company that values innovation, diversity, and inclusive growth. Whether it's setting up new systems, managing requests, or streamlining processes, I’m all in for making tech work better for everyone.

Rotorua, Bay Of Plenty, New Zealand

The role of the Financial Service Administrator is to provide timely and accurate financial services, which could include accounts payable, accounts receivable, debt management, consolidated accounts, reconciliation and /or database management.

Rotorua, Bay Of Plenty, New Zealand

• Oversaw accounting, budgeting and financial reporting.• Maintained electronic record management systems to analyze and process data.• Assessed processes and procedures, complying with Health and Safety and DAA Allied Health Services regulations.• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.• Communicated closely with patients, ensuring medical information was kept private.• Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.• Developed and updated policies and procedures, maintaining compliance with DAA and ACC guidelines relating to Physiotherapy Services and general liability.• Ordered all office supplies and kept check on inventory levels.

Rotorua, Bay Of Plenty, New Zealand

• Filed paperwork, sorted and delivered mail and maintained office organization.• Planned staffing schedules, taking employee production rates, company needs and seasonal changes into account.• Set schedules for 250 staff by planning and designating shifts and hours with HR Managers approval.• Delivered friendly assistance with new hires throughout interviewing and hiring process.• Prepared variety of different written communications, reports and documents.• Organized new employee orientation schedules for new hires.• Set up orientations and initial training for new employees.• Tracked various statistics and kept detailed records to support human resources department.• Compiled employee records from individual departments to maintain central files.

Rotorua, Bay Of Plenty, New Zealand

• Supporting clients with day by day personal care e.g.providing hygiene, dressing, using the toilet and feeding, and other tasks as identified in care plan• Attaining full knowledge of hoist equipment• Comprehending vehicle modifications such as wheelchair hoists, modified driving controls, and specially-modified wheelchair-accessible vehicles• Working with other health and social care professionals to convey individual care and improvement plans• Being qualified and trained for the administration of medication to residents.

Rotorua, Bay Of Plenty, New Zealand

• Adhering to individual support plan objectives and maintaining client’s records within the area of responsibility• Developing and maintaining a warm and safe environment, to emphasis the independence, autonomy, and dignity of the people living at home• Providing care and support in all aspects of general home living eg• Daily activities, cooking, cleaning, shopping, bathing, toileting, washing, and household tasks.

Novena, Singapore

• Planning, directing or coordinating supportive services of an organisation e.g• Record keeping, data processing, email distribution, telephone operator/receptionist, ordering of office supplies and other office support services• Handling schedules and bookings for clients for their class lessons• Successful events held in Esplanade Recital Studio and shopping centers.• Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.• Planned and executed events and marketing programs to increase qualified leads.

Singapore

• Providing face-to-face professional detailing to customers with the aid of effective product presentations• Striving to deliver, if not exceed, assigned monthly sales targets• Planning, coordinating, implementing and conducting Professional-In-Service Meeting in the respective clients• Initiating, coordinating, conducting and preparing “cost-saving study” relative product placements/entries in each account.

Quezon City, National Capital Region, Philippines

• Checking all the significant data e.g. procedural documents needed for each batch manufacturing.• Monitoring of areas during in-process of drug manufacturing and its conformance with the Current Good Manufacturing Process.• Handling high volumes of personnel and achieving assigned tasks to reach the quota.• Performing test verifications for the quality of the product prior to releasing it to the market.• Presenting monthly and annually outcome to the supervisor and manager.

Certificate Of Information Technology, Information Technology

Certificate, Bookkeeping

Diploma, Business Administration

Graduate Diploma In Applied Management, Health Strand

Bachelor Of Science, Pharmacy

Licensure board exam passer