Richelle Tan Email & Phone Number

Singapore

- Managing daily, weekly and monthly invoices, purchases, petty cash claims and sales report - Gaining knowledge of Italian cuisine and different kinds of Italian wines- Handling company promotions (eg. OCBC complimentary pizza topping for kids, 50% School Holidays promotion) and daily specials - Handling various customer complaints or difficult situations (eg. DBS outages) - Recommendation of food and wine according to customer’s preference- Hostess: Handling reservations and takeaway and grab food orders, phone enquiries, handling customer requests and enquiries, handling turnovers during weekends to ensure a smooth operation- Handling and communicating private events or set menu for guests preferences

Singapore

- Pre-opening team of PLUME Bar (menu development, arrangement of furniture, hosting media and pre-opening event)- Learning proper service sequence for Bar- Gaining knowledge of different types of bar techniques and different types of spirits, alcohol etc- Recommendation of drinks according to guests' preferences- Handling reservations, emails and phone enquiries and seat arrangement according to peak period

Singapore

- Handling ODDLE online orders, ensuring all the items are correct before passing to driver- Learning coffee latte art- Learning administrative matters (eg. handling finance bills, handling emails and enquiries) - Learning of using Infrasys system (eg. checking the sales for the day/month, best selling item, backtracking of previous receipts)- Learning how to handle festive period bulk orders and dealing with big clients to handle big bulk orders - Working with different departments in the company (eg. chefs, marketing, stewarding, housekeeping, finance, other F&B outlets, executive management, dining concierge)- Dealing with difficult situations (eg. service recovery, handling customer complaints, lacking of drivers, thinking quick on your feet)

Singapore

- Freelance tuition teacher teaches mathematics to secondary one student

Singapore

- Service staff from Rose Veranda - Recommendation of tea to guests among 52 varieties of tea - Handling credit card transactions and cash- Taking orders of beverage, making tea and coffee orders- Wine Service, runner duties- Clearing of plates - Stock take , knowing deliveries of the day

Singapore

- Basic knowledge of coffee extraction, coffee, latte art - Making of gourmet and local drinks - Working in a fast-paced environment - Handling pastries, pastas and sandwiches - Handling POS system and cash and NETS transactions - Queue management - Stock take , knowing deliveries of the day, handling cashier closing duties- Marketing on instagram

Singapore

- Handle NETS transactions - Taking of food and beverage orders from guests - Menu planning of a 3 course meal - Explaining dishes to guests of each course - Hostress : leading guests to table, assigning seats, handling reservation system - Bartender : making of coffee and cocktails

Singapore

- Assist customers enquiries and recomendations of assessment books - Handling deliveries of the day - Stock take - Packing of bookshelves

Bachelor'S Degree, Tourism And Travel Services Management

High School Diploma, Restaurant/Food Services Management

Trained in L'Rez Training Restaurant and The Upper Room in Nanyang Polytechnic as part of Teaching Enterprise Project (TEP). Learn basic.

Education record

GCE O Levels

Education record

PSLE