Ricardo Henriques Email & Phone Number

Rexburg, Id, Us

• Led a team of 5 Financial Aid Coordinators, and together we were able to disburse over $30 million in financial aid each semester.• Coordinated with the Associate Director of Financial Aid on a weekly basis to problem solve and fix issues with our program• Led pieces of training with over 15 people involved between multiple teams• Volunteered with WASFAA to provide training to more the 80 people from multiple different schools

Rexburg, Idaho

• Cleared over 1000 tasks each semester in order to disburse aid.• Found creative ways to transition to working from home, and updated many processes to be able to be done from home effectively and accurately.• Developed a good understanding of how each office works and their importance in the whole process of helping students receive their education.• Oversaw a student employee and ensured that there were no errors and provided professional development.• Cooperated with other… Show more • Cleared over 1000 tasks each semester in order to disburse aid.• Found creative ways to transition to working from home, and updated many processes to be able to be done from home effectively and accurately.• Developed a good understanding of how each office works and their importance in the whole process of helping students receive their education.• Oversaw a student employee and ensured that there were no errors and provided professional development.• Cooperated with other Coordinators to effectively manage processes and procedures. Show less

Rexburg, Idaho

• Created 5 flowcharts to help us better understand our processes• Improved one of our hardest processes to be more seamless by updating our SOPs to match our procedures• Improved the process for Aggregate Loan Limits/Pell LEU by finding a better way to scan and index to be more effective.• Met daily with my supervisor to collaborate on process improvements.

Lawton, Oklahoma Area

Provided good customer service by being efficient, quick, and kind to customers. Other responsibilities included cleaning the tables to allow seating to be available; helping the servers take the food to their tables; talk with customers and make sure their food and the service they were receiving was more than satisfactory.