Richard Ferchen Email & Phone Number

Westlake, Oh

Oversee all technical aspects of the Momentum Customer Network, working with Finance and company officers to maintain financial controls. Design and implement infrastructure and processes supporting multiple large enterprise solutions sales. Design, implement, and maintain 70+ network PoPs nationwide.★ Served as the technology expert for migrating 500 DCT customers’ assets to Momentum in less than 11 months.★ Merged 15 remote engineering personnel into 1 unified team and took advantage… Show more Oversee all technical aspects of the Momentum Customer Network, working with Finance and company officers to maintain financial controls. Design and implement infrastructure and processes supporting multiple large enterprise solutions sales. Design, implement, and maintain 70+ network PoPs nationwide.★ Served as the technology expert for migrating 500 DCT customers’ assets to Momentum in less than 11 months.★ Merged 15 remote engineering personnel into 1 unified team and took advantage of underutilized resources. Reduced overall personnel by 10% by realigning product efforts and improved support and implementation response times by 50%.★ Consolidated and streamlined network after auditing & standardizing design & enforcement of consistent PoP implementation processes.★ Activated 6 new Network PoPs in less than 6 weeks after partnering with a large Fortune 50 company on several U.S. government projects.★ Designed automation in Salesforce, accelerating the exchange of information between Finance, Sales, and Customer Support. Show less

Westlake, Oh

Promoted to Vice President to run the Engineering, Sales Engineering, IT, Product Management, Tier 2 / 3 Support Infrastructure (NOC/TOC), Field Operations, Project Management, and Facilities groups during a massive growth phase of 67% in annual revenue for this multi-million dollar company, and was responsible for supporting 75% of all revenue.★ Closed contracts with 24 of the top 25 customers. Met with prospects to design communications solutions and create proposals.★ Built a… Show more Promoted to Vice President to run the Engineering, Sales Engineering, IT, Product Management, Tier 2 / 3 Support Infrastructure (NOC/TOC), Field Operations, Project Management, and Facilities groups during a massive growth phase of 67% in annual revenue for this multi-million dollar company, and was responsible for supporting 75% of all revenue.★ Closed contracts with 24 of the top 25 customers. Met with prospects to design communications solutions and create proposals.★ Built a regional internet service provider (ISP) network to support fully redundant communication systems for over 500 enterprise customers. Provided multiprotocol label switching (MPLS) alternatives and dedicated internet access (DIA) while offering customers 40% savings over competing products.★ Developed a full-featured and user-friendly ERP solution in ~4 months to manage installation tracking for growing inventory and purchases with no additional licensing fees.★ Streamlined and structured the existing licensed SalesForce system in 6 months. Saved money from reduced usage after mapping departmental processes with senior leadership.★ Expanded secured inventory and NOC, including parking loading space for work trucks and installation team for less than $2750 MRC by identifying, designing, and overseeing construction for all technical and shipping / receiving operations.★ Designed and managed 3 new building configurations as the company continued to grow.★ Developed a budget system that tracked ROI to justify the need for additional funding from the owners.★ Supported the preparation and due diligence for a successful acquisition. Created vital reports and presented the company's assets, products, processes, and sales strategy to purchasing organizations and venture capital firms. Maintained 95% of existing clients for >2 years, including renewal of 65% of existing contracts. Show less

Westlake, Oh

Built and managed the Engineering and Operations department in an unfamiliar industry, overseeing 19 direct reports and expenses ranging from $.75M to $2M annually. Selected vendors for portions of telecommunications solutions to be resold to customers.★ Built Technical Team from scratch. Recruited, hired, and retained 19 highly-qualified engineers, technicians, and managers from Northeast Ohio over 6 years to support the company's rapid growth by tapping into the Sales Team's network… Show more Built and managed the Engineering and Operations department in an unfamiliar industry, overseeing 19 direct reports and expenses ranging from $.75M to $2M annually. Selected vendors for portions of telecommunications solutions to be resold to customers.★ Built Technical Team from scratch. Recruited, hired, and retained 19 highly-qualified engineers, technicians, and managers from Northeast Ohio over 6 years to support the company's rapid growth by tapping into the Sales Team's network. Created job descriptions, career pathing framework, and personnel review documentation. Show less

Buffalo, New York, United States

Promoted from being an individual contributor to directing engineering across 3 states and in Renningen, Germany. Managed quality, processes, schedules, a $5-$6M budget, and ~40 personnel in the U.S. and Germany through 6 direct reports for Enterprise Session Border Controller (eSBC) and Gateway Engineering groups. Oversaw product architecture, process development, and complex program management.★ Consolidated 4 product lines into 1 feature-rich product, including an employee incentive… Show more Promoted from being an individual contributor to directing engineering across 3 states and in Renningen, Germany. Managed quality, processes, schedules, a $5-$6M budget, and ~40 personnel in the U.S. and Germany through 6 direct reports for Enterprise Session Border Controller (eSBC) and Gateway Engineering groups. Oversaw product architecture, process development, and complex program management.★ Consolidated 4 product lines into 1 feature-rich product, including an employee incentive program to support existing products during the transition. Met the needs of existing customers and a new partner: Microsoft. Completed project 9 months from inception to beta, quadrupling beta customer numbers through budget savings.★ Slowly decommissioned the Buffalo site from 30K to 18K sq. ft. and 100 to 40 employees when Dialogic exited this facility. Ensured seamless transfer of all physical and intellectual assets to other divisions within 2.5 months.★ Led initiative to adapt manufacturing-driven Product Development Process to a Software Division in order to accommodate the newly formed Communication Group.★ Achieved greater operational efficiency than industry standards (82% vs. 55%) by creating improved cross-functional collaboration, documenting processes, and training team members to manage objectives (individual, team, and corporate).★ Cut net building expenses by 50% to offset declining revenues which exempted the group from 3 cycles of budget cuts. Recommended subletting unused building space and led the team to rearchitect space and create a tighter footprint for labs.★ Developed curriculum for MBO system and Product Development processes and provided career development and corporate policies training to Intel personnel between 2002 and 2005 between 3-8 separate times at different sites. Show less

Responsible for all personnel and tasks related to Continuing Engineering, including HW and SW defect resolution and new feature introduction. Acted as Program Manager, System Engineer and Functional Manager for these activities, as well as main technical interface to customers.★ Responsible for design and implementation of all test related efforts. This includes POST and Built-in Self test, Release and regression test specifications, and test automation utilities (embedded and host)… Show more Responsible for all personnel and tasks related to Continuing Engineering, including HW and SW defect resolution and new feature introduction. Acted as Program Manager, System Engineer and Functional Manager for these activities, as well as main technical interface to customers.★ Responsible for design and implementation of all test related efforts. This includes POST and Built-in Self test, Release and regression test specifications, and test automation utilities (embedded and host), as well as all manufacturing assurance tests. Also responsible for Test team personnel management and personal development activities, hiring and other personnel management issues.Note this company was formed through the Eicon Networks acquisition of the Network Building Blocks Division of Intel. Eicon then assumed the name Dialogic. Show less

Amherst, Ny

★ Perform various roles for a 4500 member, "tech-savvy" church. Roles include Live Audio Engineer, Live Lighting Operator (fixed and motorized), Pro Tools Recording Engineer, Internet Broadcast (A/V) Engineer, Video Technical Director / Engineer, Camera Operator, Electrician, Stage Manager, and Production Designer.Note: Role has varied between paid and volunteer throughout period indicated.

★ Responsible for all personnel and tasks related to Continuing Engineering, including HW and SW defect resolution and new feature introduction. Acted as Program Manager, System Engineer and Functional Manager for these activities, as well as main technical interface to customers.★ Responsible for design and implementation of all test related efforts. This includes POST and Built-in Self test, Release and regression test specifications, and test automation utilities (embedded and host),… Show more ★ Responsible for all personnel and tasks related to Continuing Engineering, including HW and SW defect resolution and new feature introduction. Acted as Program Manager, System Engineer and Functional Manager for these activities, as well as main technical interface to customers.★ Responsible for design and implementation of all test related efforts. This includes POST and Built-in Self test, Release and regression test specifications, and test automation utilities (embedded and host), as well as all manufacturing assurance tests. Also responsible for Test team personnel management and personal development activities, hiring and other personnel management issues.★ Member and leader within both teams receiving the 2005 Intel SW Quality Award. Show less

Buffalo, Ny

★ Responsible for design and implementation of all test related efforts. This includes POST and Built-in Self test, Release and regression test specifications, and test automation utilities (embedded and host), as well as all manufacturing assurance tests. Also responsible for Test team personnel management and personal development activities, hiring and other personnel management issues.★ This team did not exist before this assignment, therefore, it was also part of the job scope to… Show more ★ Responsible for design and implementation of all test related efforts. This includes POST and Built-in Self test, Release and regression test specifications, and test automation utilities (embedded and host), as well as all manufacturing assurance tests. Also responsible for Test team personnel management and personal development activities, hiring and other personnel management issues.★ This team did not exist before this assignment, therefore, it was also part of the job scope to build the team and all of it's processes from scratch.Note, this company was acquired by Dialogic in 1999, Dialogic was, in turn at the same time, acquired by Intel. Show less

Buffalo, New York, United States

★ Developing Embedded SW under various real-time operating systems. This software ran on custom HW designed to interface Telephony networks to Computer networks, either through a hosting PC, or through custom HW designed by major Telephony Equipment Manufacturers.

Groton, Ct And Middletown, Ri

★ Held multiple positions, with Secret Clearance. Developed Custom HW and SW, utilizing COTS components where feasible, to develop new solutions in sonar equipment for the US Navy. Also wrote contract statements of work, and negotiated deliveries with contract agencies. Developed web based documentation for on board maintenance activities - first of it's kind.★ Received the Secretary of Defense Productivity Excellence Award as part of a team that developed a multi-million dollar saving… Show more ★ Held multiple positions, with Secret Clearance. Developed Custom HW and SW, utilizing COTS components where feasible, to develop new solutions in sonar equipment for the US Navy. Also wrote contract statements of work, and negotiated deliveries with contract agencies. Developed web based documentation for on board maintenance activities - first of it's kind.★ Received the Secretary of Defense Productivity Excellence Award as part of a team that developed a multi-million dollar saving commercial replacement for a purpose built sonar system. Show less

Nashville, Tn

★ Responsible for all aspects of lighting production for touring band playing theatres, arenas and festivals. Responsibilities include purchase, storage / transportation, design, maintenance and operation. In addition, had responsibilities for entire production management for 3 months. Coordinated with union and volunteer staff for setup and strike. Also responsible for coordinating border crossings with customs agents.

Lynchburg, Virginia Area

★ Lighting Designer for the Liberty Broadcasting Television Network. While there, performed the following additional roles: Key Grip, Electrician, Shader / Engineer, Camera Operator, Technical Director, Audio Designer / Operator.

Bachelor Of Science (Bs), Electrical And Computer Engineering, Cum Laude

Activities and Societies: Inducted into Tau Beta Pi and Eta Kappa Nu.

Graduate Coursework, Engineering Management

Acoustic Engineering, Business Administration And Management, General

Ba, Music Performance

Graduate Coursework, Acoustic Engineering

Graduate Coursework, Acoustic Engineering