Richard Foo Email & Phone Number

Petaling Jaya, MY

• I am responsible for introducing emerging healthcare technologies and digital capabilities to enhance innovation across hospitals.Key Roles and Achievements:
• Led the digital strategy at RSDH Group, implemented the Smart Patient Suite at ParkCity Medical Centre, resulting in improved patient engagement and experience.
• Manage collaborations with hospital teams to execute proof of concept and pilot projects, delivering innovative digital experiences to patients and doctors.
• Develop and manage strategic partnerships that bolster RSDH’s leadership in the healthcare technology.
• Created and implemented Microsoft Power BI dashboards and utilised Google Natural Language Processing (NLP) to derive actionable insights from patient and hospital data, facilitating data-driven decisions in business.
• Overseeing the customer experience (CX) across the RSDH Group, achieving a 20% year-over-year increase in Net Promoter Scores. Enhanced the effectiveness of the NPS programme by implementing a new survey tool that.

Petaling Jaya, Selangor, MY

• I led a diverse 10-member team of business analysts, data engineers, and data scientists to enhance content readership and subscription models.Key Projects and Achievements:
• Led innovative experiments on paywall strategies and pricing models, which resulted in a 112% increase in new subscription revenue.
• Developed and implemented data-driven marketing strategies across Electronic Direct Mails (EDMs) and web platforms, boosting reader loyalty and subscriber retention.
• Performed detailed monthly analyses on readership behaviour to identify trends that improved and improved content strategy, increased overall readership.
• Refined data collection processes and expanded reader segmentation using Piano DMP, enhancing revenue from programmatic and direct advertising.
• Spearheaded the launch of Star Mall and Promote Codes platforms, establishing new avenues for e-commerce and voucher business opportunities.

Central, Hong Kong, HK

• I led a team of 5 product managers and business analysts in overseeing the digital ecosystems for AIA Agency and Bancassurance, covering all phases from business case development to product rollout.
• Developed annual digital product roadmaps, aligning digital initiatives with strategic business goals to meet customer needs and foster business growth.
• Led strategic discussions on user experience and product design, enhancing the interaction and performance of digital products.Key Projects and Achievements:
• Orchestrated the development and implementation of a learning management system for 15,000 agents, enhancing learning capabilities with dynamic assignment features.
• Supported the complete redesign of the point-of-sales app for iPad OS, modernising the user experience and technology stack to streamline the sales process for 15,000 agents.
• Successfully delivered a new Sales Activity Management app for Bancassurance, enabling detailed tracking and optimisation of sales strategies.

Dublin 2, IE

• I managed end-to-end delivery of multiple projects, ensuring excellence in functional design and project execution.Key Projects and Achievements:
• Led a team of over 30 professionals to develop and implement a state-of-the-art project planning system for a major Oil and Gas client. The system enhanced productivity and efficiency for over 500 staff across 6.
• Directed an offshore team of 5 in developing an iOS reporting app for over 50 senior management users, providing real-time insights that supported informed decision-making.
• Oversaw more than 20 functional and technical experts in significantly enhancing and expanding the Manpower Planning system across 3 divisions. This strategic upgrade improved resource allocation and boosted the.

Dublin 2, IE

• I led a small and agile team focused on functional and user experience design, application testing, and change management efforts for various projects. Key Projects and Achievements:
• Led a 4 person team to develop an innovative Manpower Planning system for a key Oil and Gas client, effectively identifying and addressing resource gaps. This successful project led to multi-year contracts for system.
• As the testing team lead for a critical Cost Control System project, implemented strategic planning and leadership to halve testing delays from a month to 2 weeks, maintaining system quality and ensuring project success.
• Delivered a significant capability development tool used by over 2,000 staff. Focused on user needs, the tool enhanced staff development and training opportunities through a user-friendly interface and functionality.