I am responsible for introducing emerging healthcare technologies and digital capabilities to enhance innovation across hospitals.Key Roles and Achievements:• Led the digital strategy at RSDH Group, implemented the Smart Patient Suite at ParkCity Medical Centre, resulting in improved patient engagement and experience.• Manage collaborations with hospital teams to execute proof of concept and pilot projects, delivering innovative digital experiences to patients and doctors.• Develop and manage strategic partnerships that bolster RSDH’s leadership in the healthcare technology. • Created and implemented Microsoft Power BI dashboards and utilised Google Natural Language Processing (NLP) to derive actionable insights from patient and hospital data, facilitating data-driven decisions in business, marketing, and customer experience.• Overseeing the customer experience (CX) across the RSDH Group, achieving a 20% year-over-year increase in Net Promoter Scores. Enhanced the effectiveness of the NPS programme by implementing a new survey tool that standardised and streamlined the process of gathering customer feedback, further improving engagement and response rates.

I led a diverse 10-member team of business analysts, data engineers, and data scientists to enhance content readership and subscription models.Key Projects and Achievements:• Led innovative experiments on paywall strategies and pricing models, which resulted in a 112% increase in new subscription revenue.• Developed and implemented data-driven marketing strategies across Electronic Direct Mails (EDMs) and web platforms, boosting reader loyalty and subscriber retention.• Performed detailed monthly analyses on readership behaviour to identify trends that improved and improved content strategy, increased overall readership.• Refined data collection processes and expanded reader segmentation using Piano DMP, enhancing revenue from programmatic and direct advertising.• Spearheaded the launch of Star Mall and Promote Codes platforms, establishing new avenues for e-commerce and voucher business opportunities.

I led a team of 5 product managers and business analysts in overseeing the digital ecosystems for AIA Agency and Bancassurance, covering all phases from business case development to product rollout.• Developed annual digital product roadmaps, aligning digital initiatives with strategic business goals to meet customer needs and foster business growth.• Led strategic discussions on user experience and product design, enhancing the interaction and performance of digital products.Key Projects and Achievements:• Orchestrated the development and implementation of a learning management system for 15,000 agents, enhancing learning capabilities with dynamic assignment features.• Supported the complete redesign of the point-of-sales app for iPad OS, modernising the user experience and technology stack to streamline the sales process for 15,000 agents.• Successfully delivered a new Sales Activity Management app for Bancassurance, enabling detailed tracking and optimisation of sales strategies.• Pioneered the development and implementation of an agent servicing chatbot using IBM Watson technology, automating responses to sales and service inquiries, and improving self-serve efficiency.

I managed end-to-end delivery of multiple projects, ensuring excellence in functional design and project execution.Key Projects and Achievements:• Led a team of over 30 professionals to develop and implement a state-of-the-art project planning system for a major Oil and Gas client. The system enhanced productivity and efficiency for over 500 staff across 6 divisions, reinforcing our reputation as a trusted digital solutions partner.• Directed an offshore team of 5 in developing an iOS reporting app for over 50 senior management users, providing real-time insights that supported informed decision-making.• Oversaw more than 20 functional and technical experts in significantly enhancing and expanding the Manpower Planning system across 3 divisions. This strategic upgrade improved resource allocation and boosted the client’s operational efficiency.

I led a small and agile team focused on functional and user experience design, application testing, and change management efforts for various projects. Key Projects and Achievements:• Led a 4 person team to develop an innovative Manpower Planning system for a key Oil and Gas client, effectively identifying and addressing resource gaps. This successful project led to multi-year contracts for system expansion across additional divisions, strengthening client relationships.• As the testing team lead for a critical Cost Control System project, implemented strategic planning and leadership to halve testing delays from a month to 2 weeks, maintaining system quality and ensuring project success.• Delivered a significant capability development tool used by over 2,000 staff. Focused on user needs, the tool enhanced staff development and training opportunities through a user-friendly interface and functionality.