Rich Franco Email & Phone Number

✦ Lead the execution of client projects, ensure service delivery is optimized. ✦ Oversee multiple concurrent projects, across all regions, with strategic vision and focus.✦ Configure client applications in compliance with local and company policies. ✦ Gather and document requirements from business users, translate into technical documentation.✦ Understand complex business processes and optimize client transactions using both technical and functional solutions.✦ Manage and support change management and communication strategies to ensure successful user acceptance of technical enhancements.✦ Create detailed advanced reporting through SQL to accommodate business requirements.✦ Design and develop custom interface solutions to meet client needs.✦ Implement technology to support labor management, payroll, and HR business functions.✦ Escalate risks and issues to leadership, and appropriate stakeholders.✦ Maximize ROI by identifying and prioritizing IT product features by business value.

✦Professional franchise consulting and development services for both franchisors and entrepreneurs interested in opportunities in franchise ownership.

Greater New York City Area

✦Entertains and plays live music for Kid's Birthday Parties, Wedding Ceremonies, Holiday Parties, School Events, Family Events, Church Events, and Gatherings of any kind. www.unclerichiesmusic.com

✦ Directed the designing and developing of new product initiatives and existing product enhancements. ✦ Analyzed client and prospect needs through client interviews, focus groups, market research, client surveys and competitive analysis. ✦ Participated in analysis, design, usability sessions to ensure excellent quality and user experience. ✦ Defined Analytics integration for Workforce Now and managed field testing of the product resulting in the ability to sell ADP’s Big Data product into the Major Accounts market✦ Delivered new ad hoc Report Writer across multiple business units integrating 14 products including 100% of clients implemented on Workforce Now, Vantage, and Enterprise✦ Created and deployed a new Web-Based General Ledger interface product for US and Canada that increased client adoption from 7% to over 80% of Major Account clients✦ Managed and mentored Product Management teams in designing and developing reporting and analytics functionality. ✦ Planned and managed product plan and backlog, created user stories, and managed the development and orchestrated the launch of ADP Simplified Reporting, a next-generation reporting tool that simplified report creation and maintenance for clients. ✦Awarded Awesome New Technology ✦ Managed the pilot and rollout process for National Accounts, Major Accounts, and International client bases.

Roseland, Nj

✦ Directed the designing and developing of new product initiatives and existing product enhancements. ✦ Analyzed client and prospect needs through client interviews, focus groups, market research, client surveys, and competitive analysis. ✦ Participated in analysis, design, usability sessions to ensure excellent quality and user experience. ✦ Defined Analytics integration for Workforce Now and managed field testing of the product resulting in the ability to sell ADP’s Big Data product into the Major Accounts market✦ Delivered new ad hoc Report Writer across multiple business units integrating 14 products including 100% of clients implemented on Workforce Now, Vantage, and Enterprise✦ Created and deployed a new Web-Based General Ledger interface product for the US and Canada that increased client adoption from 7% to over 80% of Major Account clients.

✦ Managed a team to define user requirements and to deploy products to regional offices. ✦ Ensured organization readiness by defining support and implementation models. ✦ Defined user requirements and to deployed products to regional offices. Ensured organization readiness by identifying support and implementation models. • Defined and delivered New Output Systems/Expanded Fields• Defined and delivered MR2000• Defined and delivered Year 2000 Compliance Solution• Defined and delivered utilities to enable Employer Services and Dealer Services Payroll and General Ledger Integration

✦ Managed and performed large client Payroll and HCM implementations.

✦ Oversaw purchasing, contract administration and inventory control of computer hardware use for running Accounting, Wholesale Distribution and manufacturing applications.

✦ Managed Credit, Billing and Account Management Departments.