Richard Gauthier Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Created and directs a high-performing delivery team, driving transformative initiatives through the strategic utilization of Business Process Outsourcing (BPO), Artificial Intelligence (AI), and Automation. Proactively implemented cutting-edge technologies to mitigate risks, improve straight-through processing capabilities, and increase operational efficiency.

Toronto, Ontario, Canada

Led a project delivery team that focused on implementing a technology based solution that transformed key product offerings which enhanced the client experience, reduced risk and created new revenue generating opportunities.

Toronto, Canada Area

Elevated both client and employee experience through strategic leadership of an Agile Scrum delivery team. Directed the development and successful implementation of a PEGA-powered application, to support the end-to-end estate process.

Toronto, Canada Area

Guided the project management lifestyle of a Trade Finance Operations project, overseeing initiation, planning, execution, and closure phases and successfully collaborated with internal and external operational and technology stakeholders.

St. Catharines, Ontario

Championed the initiation, planning, execution, and closure of medium to large-scale projects, aligning each endeavour with the organization's strategic goals. Proactively facilitated open communication channels with both internal and external project stakeholders, ensuring a collaborative and successful project management experience.

St. Catharines, Ontario

Responsible for the management of a team of global forecasting and scheduling team and engaged with clients to determine short term and long term forecasting requirements.

Burlington, Ontario

Responsible for the scheduling and distribution of workflow for claims adjudicators, balancing the inbound volume and necessary back office work to process each claim.

St. Catharines, Ontario

Responsible for the financial performance, client satisfaction and employee morale, by creating short term and long term strategies and executing on approved strategies.

St. Catarines, Ontario

Responsible for the management of the Workforce Management teams responsible for forecasting, scheduling and, real time management of the business.

St. Catharines, Ontario

Responsible for Implementing Forecasting and Scheduling Methodologies to maximize productivity and profitability.

St. Catharines, Ontario

Responsible for Implementing Forecasting and Scheduling Methodologies to maximize productivity and profitability.

Diploma, Business Administration With Project Management Concentration

Lean Six Sigma

Retail Management