Rich Geen Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Minneapolis, Minnesota

Subject Matter Expert in Product Information Management, covering item setup, item maintenance, system data flows, and supply chain.Worked cross functionally with vendors/internal users and Product teams to drive enhancements, test, and document.Built and maintained dashboards and tools that provide insight into training performance of vendors. Using insights to determine changes to existing vendor training and new training content needs.Support the Vendor facing Chatbot assisting in machine learning by reviewing Chatbot responses in Vendor interactions. Removing incorrect responses and adding correct answers with links to training content from Partners Online to provide users in the future. Conducting monthly trainings and provide operational support in the the Item systems like Launchpad and Item Management (IMN), Product Development & Design, and Site content for the Product Detail Page (PDP). Created system and process training documentation for internal and external use on Partners Online.Engaged in Development and Rollout of Launchpad a new Master Item system and decommission of older systems. Worked with the Product Owners and Engineers to conduct both Internal and External User research for UX. Helping to map out the User Journey in the system. Built training material for both Internal and External users. Completed item system analysis and Manhattan WMS data remediation as part of a project to clear a Toys backlog in multiple Target warehouses for products that could not be received due to item setup or system issues. The remediation resulted in Toys hitting the stores and Target.com to be sellable during Holiday drive time. Resulting in sales of Hundreds of thousands of dollars of product.Worked cross functionally to provide expert level onboarding of highly visible partnerships like Ulta Beauty SWAS. Shortening vendor and item setups by 3-5 weeks driving to meet strict deadlines for product launch dates in store and online.

Richfield, Minnesota, United States

Subject matter expert in Best Buy Foundation Level Data and Item Data system.Collaborated cross-functionally on pricing, site, and inventory management for new and existing products.Supported vendors and internal partners for Digital Imaging and Pets to ensure items are accurately setup and configured.Communicated image and content submission requirements to vendors to ensure completeness and accuracy of data in Product Detail Pages (PDP).Performed troubleshooting during the setup and maintenance of product data in Retek and PIM system.Collaborated with business teams to identify and implement process improvements

Richfield, Minnesota, United States

Collectively worked with 2 of my fellow Merchant Analysts to engaged leadership and technical resources to identify and implement new automations and processes efficiencies. Saving manual labor costs and freeing up time to focus on other business needs. Estimated yearly savings equaled out to 1 head count.Created a Supplier Direct Fulfillment (SDF) partner for Peerless Mounts in Best Buy Business. Allowing for orders to be fulfilled by Peerless directly for better Margin rates and Volume Incentive Rebate (VIR) funds vs lower Margin rates at third party suppliers. Worked with technical resources to setup the SDF partner with infinite inventory supply due to Peerless being able to ship existing inventory or build within 24hrs for Best Buy saving 10-30 points of Margin.Support Product Category Managers in multiple categories primarily within Home Theater. Then Computer peripherals and Printers.Responsible for Assortment Management including setup of new products and life cycle management until products hit end of life.Used SQL to pull data from a large number of tables to create new item reports, costing reports, and attribute audits to ensure items were setup active and sellable at all times. Oversaw item setup and product information maintenance; automated setups from multiple third party fulfillment partners including managing system induction filters to block out unwanted products and to only allow approved products to be sent by third party fulfillment partners.Supported negotiation of financial programs with vendors and the collection of marketing funds and other vendor funding opportunities. Completed financial analysis and sales trend reporting.Monitored nightly data load batching for my division to ensure all Best Buy and third party supplier updated pricing and costing files completed. Plus retail pricing locks went active on restricted high end product preventing price overrides and margin degradation.

Richfield, Minnesota, United States

Worked with a variety of SMB and Gov/Ed Customers. Maintained an active book of business and grew it by an average of 20% YOY.Utilized a solutions based sales methodology with customers. Provided the simple solution of a TV/Mount with install, to Digital Signage, SaaS, Geek Squad Business Level Service Offerings and other business technology.Tracked all interactions of the sales cycle in Microsoft CRM.Developed SOP and launched the Business line of DirecTV to Best Buy for Business. Providing incremental profitability growth.Initial launch of Best Buy Mobile for Multi Line service with Business accounts. Developing SOP to meet Carrier restrictions and providing training to the pilot group of Account Managers. Allowing Best Buy to provide a wider range of solutions to Business customers. Provided system, process, and product training to new sellers in an incubator style environment to provide a rapid ramp up period for them to move out to territory sales teams.Worked on the launch and deployment of a program to supply furniture dealers with bulk purchases of TV to use as promotional items to consumers to drive furniture sales. Managing the process between Category Management, Sales, and Supply chain to provide shipped or in-store pickup of TVs. Leading a team of 5 contract workers including training them on Best Buy systems and process to help run the consumer direct redemption process.