Rich Laperle Email & Phone Number

Canada

Vancouver, British Columbia, Canada

• Interviewed and partnered with engineering, customer support, and cross-functional teams to analyze user experience and gather feedback to produce visually appealing and functional technical documentation for internal.
• Wrote, edited, and managed technical writing projects by turning complex material into relatable and easy-to-understand documents, reducing system maintenance and downtime, thereby keeping at-risk clients and.
• Created and edited style guides, templates and written content to maintain accurate tone, content style and format.
• Audited and revised documentation and process strategy to advise senior employees and to generate actionable insights and business results, increasing system availability and client revenue.

Chicoutimi, Quebec, Canada

• Wrote, edited and created training plans using tabletop scenarios, simulations and interactive instructions and assessments to ease user learning, contributing to successful professional development of personnel.
• Instructed, managed, and analyzed performance of six students by tailoring end-user strengths and preferences, increasing professional knowledge and ensuring safety of operations for personnel.
• Provided expeditious and courteous air traffic control and aerodrome services to airport clientele (civilian and military), prioritizing coordination to minimize delays and improve pilot and passenger satisfaction.
• Coordinated student schedules and training with senior management to maximize training time and learning outcomes.
• Provided aerodrome emergency liaison, alerting and relaying crucial information relay to pilots, fire services, police, operations and other associated agencies.

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Collaborated with a team of approximately five web designers and communications manager on design strategy and site content, creating wireframes to optimize user design and experience.
• Created, planned, and wrote key messaging and speaking notes to support senior officials in their engagement with internal and external stakeholders/audiences.
• Curated creative content for new association web page, including several biographies, speeches and technical content targeted for current and future stakeholders to increase stakeholder engagement and to improve.

Ottawa, Ontario, Canada

• Created a suite of communication products to support the organization’s engagement objectives to increase association memberships.
• Liaised with communications director and vice president on key messaging and strategic development to engage current and future stakeholders.
• Developed speaking remarks, speeches, and social media content based on analysis and research of key demographics, ensuring technical content reached a wide audience.
• Managed communications inquiries, administrative tasks, and edited web content daily.

Honours Bachelor, Public Safety

Public Relations, Public Relations, Advertising, And Applied Communication