Richard Gottlieb Email and Phone Number

Senior Business System Analyst/Demand Manager February 2020 – PresentManage initiation of new application projects as the Demand Manager. Document business and financial requirements, business case, problem statement, risk and dependencies. Deliver approved demand in ServiceNow that includes an application recommendation, project charter and high level project schedule. • Interface with the business customer to collaborate with them to collect, clarify and prioritize business demands• Manage the successful project implementation, utilizing an Agile methodology, with the business and IT to fulfill target on time, on cost and in scope• Maintain an understanding of the business demand across the assigned Portfolio throughout the DM life cycle• Work with internal business application team to deliver application recommendations and processes to support the organizations goals• Managed quarterly meetings with Compliance business unit, creating reports and updating status of current demands and projects that are in flight• Created workflow documentation to support the business process and mock ups of the interface for new applications to prove usability and requirements traceability• Oversee daily activities of my team and provide guidance as needed• Develop, implement and maintain processes and tools to improve demand/financial alignment

Manage project lifecycle from initiation to closure for the infrastructure team. Follow change controls through the process and ensure tasks are completed. Create reports and presentation with focus on project data, deliverables and lifecycle.• Work with core team to create project charter and present to CIO.• Manage the full range of delivery including, meeting with the customer to schedule and plan migration, document and track progress for the project• Create change controls for infrastructure decommissions and migrations. Manage the change tasks and ensure delivery and outcome.• Manipulate large data sets and track project deliverables.• Mentor new co-worker and ensure they are successful on the job.• Create large data set outlining project lifecycle, reporting on what was delivered last year and what is eligible this year using the CMDB, excel, pivot tables and VLOOKUP’s.

Manage intake of security related projects, gather and document requirements. Manage vendor relations and ensure impact to customers are minimal. Work closely with vendors and internal customers to ensure seamless migration to SSO or MFA with the least amount of downtime. • Plan and implement single sign on for access to internal applications.• Develop and document process flows.• Plan and implement multi-factor authorization for access to external applications ensuring DTE information is secure.• Work with vendor resources to plan segmentation of DTE network to further secure applications on separate network segments.• Manage project to secure SAP access by analyzing current roles and determine if they have the right T-Codes assigned to them, reconcile roles and reassign T-Codes.

Manage infrastructure projects through deployment in the corporate data center. Gather requirements, manage vendors, order hardware, update inventory for depreciation and decommission. Create documentation including spreadsheets with pivot tables and define workflows. Manage data center consolidations and hardware migrations ensuring critical resources are accessible.•Plan and implement data center consolidation from multiple remote locations saving the organization money by allowing it to close down old computer rooms.•Gather hardware requirements in support of storage migration and OS upgrade allowing technical personal to work more efficiently. •Work with vendors to ensure hardware is ordered to the correct requirements and standards saving the organization money and resources from re-work.•Update inventory and identified hardware for decommission to help save organization money.

• Manage client relationships before, during, and after software project life-cycles• Product owner for issues in the backlog ensuring that detailed user stories are created and that questions were answered as a customer representative.• Lead discovery meetings with client stakeholders to determine requirements for effective software solutions • Conducted daily stand-up meeting to ensure project deliverables were on track and addressed any blocking issues.• Document design and software requirements for development team through the use of user stories• Managed agile project through the project management stages• Document and manage project with the use of Jira and Microsoft Project• Manage quarterly/yearly road-map discussions using AHA software ensuring management understood planned deliverables. • Review, analyze, evaluate business processes, procedures, systems and make recommendations for improvement and changes• Analyzed current Agile processes, prioritize areas of improvement, and work alongside key stakeholders to implement the improvements • Conducted UAT with the cross-functional business teams to ensure the system is aligned with the vision of the business teams.• Performed cost analysis for Amazon Web Services with the purpose of controlling and lowering spend in the cloud using Cloudability. • Created reports outlining spend state including projected yearly/quarterly spend, accounts that were spending the most and charted reserved instance savings. • Documented and managed RI purchase process in the AWS console interface.• Leverage Cloudability AWS Spend Management to determine opportunities.

●Gathered requirements for application and infrastructure projects.●Managed small to medium project through the project management stages.●Review, analyze, evaluate business processes, procedures, systems and make recommendations for improvement and changes.●Perform and participate in the analysis, design, and implementation of business processes and procedures with a technical emphasis.●Delivered presentations on a wide array of topics including Business Analysis tools and techniques.●Actively supported a global instance of SAP for LafargeHolcim in requirements gathering.●Managed procurement of services in support of IT facilities.●Managed change controls process using Remedy and Service Now to ITIL standard.●Audit internal IT processes verify they meet corporate, ITIL and industry standards.●Project Manager for installation of infrastructure and capacity planning for the Data Center.●Administered backup process using Tivoli Storage Manager. ●Functionally monitor, troubleshoot and support Servers, Routers and Switches.●Perform installation of cable infrastructure, servers, routers and switches. Document network. ●Technical writing, document procedure and interface with business analyst about applications. ● Manage daily operations of the Data Center and maintenance of UPS, HVAC and PDU’s. Plan deployment of batteries for UPS systems, project manager for infrastructure upgrades.● Managed procurement of services in support of IT facilities.● Managed change controls process using Remedy to ITIL standard.● Audit internal IT processes verify they meet corporate, ITIL and industry standards.● Project Manager for installation of infrastructure and capacity planning for the Data Center. ● Manage daily processes and work with IT auditors to ensure full compliance.● Functionally monitor, troubleshoot and support Servers, Routers and Switches. ● Technical writing, document procedure and interface with business analyst about applications.

Monitors and trouble shoot network servers, switches and routers. Rack equipment and run cabling. Deploy PCs and workstations. Manage VERITAS backup software and magnetic tape inventory.●Functionally monitor, troubleshoot and support Servers, Routers and Switches.●Perform installation and configuration, patch updates, OS upgrades, run cable infrastructure and document network. ●Administered backup process using VERITAS NetBackup.●Support Group Policies in Active Directory.●Technical writing, document procedure and interface with business analyst about applications. ●Load PC with standard corporate load, deploy at customers desk. Configuration client side email, administer user accounts.●Coordinate and initiate troubleshooting and repair of network servers, routers and switches.

•Functionally installed hardware, upgraded cable infrastructure and tested newly installed devices and existing equipment. Devices would be used by 6 to 12 people to service approximately 300 customers daily. •Successfully upgraded Servers and Personal Computers in commercial locations. Perform backups, upgrade hardware, Operating Systems and Software and met project time line. •Install HP switch and cable infrastructure to quality standard, verify connectivity and troubleshoot Network Servers and Personal Computer issues.•Verify Operating Systems and Firmware versions on Symbol and MOT tablet Personal Computers. Upgrade software and trouble shoot issues. Configure and verify wireless connectivity.

Compile technical documentation to support Jaguar-Land Rover separation from Ford Motor Company. Use technical expertise and in depth knowledge of Networking, Cisco hardware and Ford network infrastructure to develop plan to recreate ideal infrastructure for new Jaguar-Land Rover owners.

• Oversaw daily operations of a Data Center facility.• Project planner on both large and small projects. Projects included the planning and building of a new network design to support customer applications. Customer applications include NAS, SAN, Mainframe and Servers.• Worked closely with cross function customers, on the Data Center Consolidation Team, to architect and implement new Data Center design. This new Data Center Design will save the company $2 Million annually in electricity and cooling.• Led Data Center Planning Team by implementing a cross functional change control process. This process ensured customer requirements were in line with Data Center Network requirements and timing.

• Led operations team by planning and implementing a Change Control process and tools that were in line with ITIL processes. • Implemented change controls on both the Data Centers, LAN buildings and other global locations. These changes were done on Cisco routers and switches.• Managed inventory of network router, switches, cables, firewalls and peripherals.

• Managed Ethernet LANs in high profile company buildings. • Planned and upgraded networks to High Availability design, with new Cisco switches. • Planned and implemented Wireless networks in an office and warehouse environment.• Managed the installation of UPS systems to ensure network is available during a power outage.• Managed an 8 person cable installation team. • Managed $100,000 cable install budget, and ensured money was available annually.