Lead for all operational and strategic IT initiatives for the organization. Engaged with executive management and Board of Directors to set strategic direction of technology for the institution. Managed projects and work closely with executive management and the Board of Directors to accomplish strategic goals for short and long-term growth. Worked closely with compliance and business lines to create and improve procedures and policies and to implement new regulatory required changes to current processes. Participated in technology and information security committees.

Responsible for the core banking platform, items processing, online banking, electronic bill payment, mobile banking, ATM network, and all hardware/software associated. Oversees an application/system management team and a call center for electronic services that supports customers and internal staff. Engaged with executive management and Board of Directors to set strategic direction of technology for the institution. Managed projects and work closely with executive management and the Board of Directors to accomplish strategic goals for short and long-term growth. Worked closely with compliance and business lines to create and improve procedures and policies and to implement new regulatory required changes to current processes. Participated in technology and information security committees.

Supported the VP of Data Services to maintain the Credit Union’s core system. Supervised and participated in batch processing and application of software patches and updates. Managed projects including timelines and participant coordination. Resolved application issues and act as consult regarding application integration. Created and refined appropriate testing protocols for software updates and integration. Supported and updated Oracle databases. Supported and updated reporting / archival platform.

Maintained the availability of company computer resources including servers, workstations, laptops, printers and multimedia equipment. Researched networking and application solutions for deployment within the organization. Supported Microsoft Exchange, multiple MS SQL databases, and backup and recovery for the institution.