Rich Hemmings Email & Phone Number

Bristol

Bristol, England, United Kingdom

Following the acquisition of BlueVenn by Upland Software, I expanded my role into CloudOps and currently manage a team of fifteen support and product specialists across the globe, responsible for infrastructure, data, application, and presentation tiers of 40+ clients across multiple industries such as financial services, retail, hospitality and gambling.• Internal sponsor for major transformation projects• Escalation point for account and platform issues• Customer advocate and attendee at strategic client reviews• Improved process from a more senior level• Contributed to the training and development of new and expanding teams around the business• Identified opportunity and drove department restructure to align with broader business goals• Managed team growth and budget• Continual review and optimisation of AWS costs (60% cost savings in 2022/23)• Senior leadership team member exercising strategic direction as part of product end-of-life exercise

Bristol, United Kingdom

• Responsible for the operational stability of all UK and US SaaS platforms and the support of all client and internal solutions.• Close enough to the technology that I am an exercisable resource with demonstrable ability at crisis management and resolution.• Strategic viewpoint to assess, recommend and implement process change and drive performance and efficiency (increased by 25% in Y1 of this role).

Bristol, United Kingdom

• Responsible for the delivery, availability and continued maintenance of all UK managed clients.• Unified the company approach to solution management, building on the groundwork I set out in my previous role.• Doubled the operational efficiency of the team.

Bristol

• Active asset on high-profile projects across many vertices.• Identified an opportunity for automation in the business and developed a proof of concept system to enable this.• Internal sponsor for Tableau to complement our existing toolset and customer offering.

Bristol

During an initial 18 month placement, I have moved around the business developing a variety of skills ranging from building datawarehouses to BI reporting.> SQL Server 2008 R2 and 2012 design and development, including BIDS package building for a range of Clients across many verticals.> Technical lead for fashion and financial services Clients> QlikView 10 and 11 development, for internal BI reporting and external client projects> Technical adviser and developer of Netsuite system – self-taught, building on my Java skillbase > Internal wiki architect. Worked with previously un-used technologies, gave team training and presented to the company and the board of directorsI have since taken a permanent role within the company where I will be focusing on database builds and QlikView report development.

Having been promoted from a seasonal customer support assistant while at University, I was responsible for maintaining and increasing the efficiency of the business while managing teams and individuals effectively. During my time in this role, I introduced efficiency monitoring measures which have been taken up by other managers as supported by other staff. I was involved in the company’s development scheme which I actively sought a place on to aid my growth and understanding of the business.

Industrial placement year in my subject area. Duties involved maintaining and performing customer investigations on the customer relationship management, data warehousing and sales audit systems. I was involved in a variety of projects which required me to coordinate efforts across my team and other members of the business as well as external entities such as employees of Santander.

Bsc [Hons] Software Engineering

Activities and Societies: Java Programming, VB .NET, SQL, CSS, HTML, Business Studies, Law, HCI Studies, OO and Relational Theories.

A Levels Or Equivalent, Btec Ict, Geography, Chemistry

Activities and Societies: Yearbook committee chairman

Gcse'S, English, Maths, Science, Information Technology, , Geography, Art, Religious Studies, German, French