Rich Huff Email & Phone Number

Texas, United States

Carrollton, Texas, United States

Recruited to a new lead analyst role for a group encompassing multiple development and support teams covering 40 products. • Working across groups to ensure adherence to incident management policies and identify areas of opportunity.• Developing framework for a redeployment and enhancement of Pager Duty, an automated paging system. • Providing regular KPI reporting for mission critical systems.• Assumed duties for coordinating SOX audit response for multiple products.

Plano, Texas, United States

Selected as lead analyst for a portfolio of 20 systems covering planning and allocation, sourcing, and design in November of 2018. Held responsibility for the management and mentoring of a team of 3 analysts.• Formed strong working relationships with business owners and served as point-of-contact for issues and requests• Documented and managed requirements on a major functional enhancement to the Assortment and Item Planning modules of the Oracle RPAS suite. Quick turn and thorough elicitation assisted in delivering the product one month early with zero defects.• Assumed responsibility of requirements elicitation and documentation through stakeholder acceptance for a major redesign of the RPAS Merchant Financial Planning module. Supported teams through the full project lifecycle from initiation to coordination of UAT and sign-off.• Effectively managed enhancement backlog and prioritizations for the full RPAS suite and instituted a regular cadence for grooming and sprint creation.

Plano, Tx

Served as the primary analyst supporting a multidisciplinary team working on a large scale and complex program to replace legacy pricing execution and retail signing systems with third-party products. Simultaneously coordinated smaller projects in multiple legacy systems. Leveraged technical and project management skills to ensure deliverables fully aligned with requirements.• Led the gathering of requirements, including facilitating cross-functional requirements elicitation sessions with multiple stakeholder groups.• Managed the documentation of existing and future state business processes and served as a member of the team responsible for vendor selection.• Worked closely with front-line staff in the design and execution of signing templates, taking on responsibility for template development and logic development within the tool.• Designed and developed 20+ signing templates during the transition to the new Lexmark Retail Publisher, saving 3 weeks of project time.

Las Colinas, Tx

Responsible for ongoing support and enhancement of data warehouse, reporting data mart and business intelligence tools. Provided support to end users in the Marketing Analytics, Circulation, and Loyalty units.• Led remediation of legacy data warehouse and data marts supporting marketing, analytics, loyalty/gift card and supply chain users. Drove analysis and documentation of both as-is and to-be data flows and ETL processes. • Led successful implementation of Tableau data visualization software and migration of Business Objects from xi 3.1 to 4.1. • Supported users from several business units with guidance around data quality, usage, and provenance. Performed ad hoc analysis and data extraction for executive level requests. • Served as on-call support resource for current ETL/batch processing, resolving process failures in real-time across multiple environments.• One of two project leads responsible for major database platform migration in 2014. Was responsible for migration of all ETL and scheduling processes for primary reporting data mart. Including some UNIX scripting and JCL editing as well as coordination of schedule implementation.

Dfw

Worked on various business intelligence projects for Fortune 500 and 1000 clients.• Performed primary analysis of clients’ business processes, goals, and business rules to develop system requirements. Coordinated design decisions with users and development teams and documented designs with wireframes and other mockups.• Managed small ETL, database and reporting development teams. • Analyzed ETL results and reporting outputs and identified root cause of any anomalies. Identified multiple issues within existing systems, resulting in improved data quality for the enterprise.

Plano, Texas

Utilizing business analysis and project management principles in the delivery of an enterprise level business intelligence solution for a major health care client.Reviewed, maintained, and corrected requirements and specifications to ensure accuracy and clarity.Performed testing of DataStage ETL processes and provided revised query logic where necessary.Supporting ongoing UAT and testing efforts by researching root causes of issues. Working closely with both internal and client team members to identify and deliver solutions to outstanding issues.

Assumed role of Operations Lead for Agency Accounting group. Primary IT contact/SME for users of mission critical applications. Develop and maintain detailed business process documentation. Formulate and design systems to parallel overall business strategies. Create business cases for project justification. Conduct requirements development sessions with customers and project team stakeholders. Produce solution-independent requirements definition documents, including both functional and business requirements.Spearheaded design, implementation and integration of a commission and producer management system and facilitated the on-boarding and implementation of three major carriers into the product mix. Led team members from multiple business units, third-party carriers and development teams. System was operational and integrated into legacy systems within 8 weeks. Selected to assist in QA for the extension of a system for calculating advances for field agents to another agency. Became primary resource for training internal staff, the primary analyst for system functionality, lead QA resource and Project Manager. Simultaneously fulfilled same role for two other major systems. Achieved all objectives and deadlines.

Managed projects for a leading provider of web-based contract management and processing services. Managed enhancements and changes to core product offerings. Project managed all aspects of the creation and migration to a new data center facility. Led the design, development, and implementation of both the physical infrastructure and supporting software. Wrote and coordinated external communications of a project team with members from six departments, facilitated meetings with key representatives from each department and provided reports to senior management. Oversaw quality assurance efforts and actively tested database connectivity. Successfully directed the company's annual SAS 70 audit, a private-company audit equivalent to the Sarbanes-Oxley audit. Responsible for bridging key processes and further defining gaps during the audit process. Developed a 3-step approach to improvement of browser-based time management software that resulted in improved on-time submissions of time sheets and reduced user complaints by over 79% within 2 weeks of implementation.Assisted in the development and enhancement of processes that led to greater efficiency.

Co-founded professional indoor football club.

Created and maintained DataSource, a multi-sourced, nationally compiled file of 125 million US Households used for targeted direct marketing.Identified every business rule used to create a major consumer demographic database compiled from over 20 sources and over 1000 data elements. Made possible a rapid transition from mainframe storage to SQL Server databases and assisted analytical team.

- Responsible for managing relationships with key partners and vendors – HotData’s content providers. Included contract management, usage reporting, royalty calculation and remittance, coordination of updates and compliance.- Assumed contract negotiation role formerly held by Vice President. Negotiated contracts, including expansions of existing agreements, with companies such as Experian, Equifax, and Harte-Hanks.- Concluded new major contract for cornerstone of consumer intelligence offering with an expanded breadth of data set and reduced annual minimum cost by 50%.- Concluded new contract for industry-specific business intelligence offering.- Finalized new contract for industry specific consumer intelligence.- Served as point of contact for data related issues Assisted in client engagements to determine client needs and solutions to meet those needs.- Provided training and consultative assistance to Sales, Support, and Development staff.- Key member in marketing department.- Performed market research and competitive analyses used for marketing and product development strategies.

Managed all phases of marketing research software and database development projects. Projects ranged from simple database refreshes to a full redesign of a standalone product. Selected to step into a lagging project involving the Convergence series of products that addressed the growing overlap across telecommunications and utilities industries. Analyzed issues, created concise documentation, and delivered project on time.Took over a project involving a product that assisted cable companies with their advertising sales. Quickly and accurately assessed system issues, working with development resources and the major client. Analyzed and proposed a solution that succeeded, strengthening the client relationship and extending the life of the product.

Ba, Economics And Political Science

Activities and Societies: Aurelian Honor Society, Sigma Chi

Master'S Certificate, It Project Management