Richie Everitt Email & Phone Number

Develop and maintain National Occupational Standards, Training Standards, qualification structures, and Apprenticeship Standards/Frameworks - ensuring they are compliant with relevant quality criteria and reflect industry requirements across the four home nations.Consult and influence stakeholders including Regulators, Awarding Organisations, training.

Peterborough, England, United Kingdom

In my role, I coordinate funding processes and other related activities to support employers' training needs. In addition to liaising with numerous internal and external stakeholders, including Grant, Standards & Qualifications, CITB advisors, training providers, and training groups, I guide employers through their training projects.

Cambridge, England, United Kingdom

• As the Bookings Team Leader, I oversee all work within bookings administration and ensure support meets all required standards and SLAs. I manage the schedule, ensuring cover is arranged for all shifts, holidays etc.I.
• Lead a team of 14 both remote and in-person, ensuring all point of contact is delivered efficiently
• Strengthen high-yield partnerships with internal and external stakeholders, identifying opportunities to maximise the customer service experience across all touchpoints
• Facilitate educational sessions with the team to help create more business for the Consultant

Bircham Newton, Norfolk, United Kingdom

• In this role, I ensured the team deliver all KPIs and targets as well as allocating different tasks and customer-related deliverables. I also identified shortfalls in existing processes and implemented improvement.
• Implemented eight key process improvements as Lead Manager in two process improvement groups, continuously championing business change and efficiency to streamline processes
• Led a team of 18 Customer Coordinators to ensure effective customer engagement

Cambridgeshire

Specialising in Cambridgeshire for Serviced Accomodation, Corporate Lets, Short Terms Lets, Making property's work better for clients.

Bircham Newton, Norfolk, United Kingdom

• Creating an inspiring vision of what the team is there for and what it can achieve, establishing shared values and setting stretching goals
• Build and lead their teams by implementing monthly performance reviews and required development and succession plans to recognise talent
• Ensuring an excellent standard of customer service is maintained across Customer Services by motivating the team to deliver world class service and consistently exceed the customers’ expectations by full participation.
• Ensure Customer Co-ordinators are appropriately trained and supported to carry out the duties of their role, including an appreciation of new systems and an understanding product lines
• Listen to, understand and support line reports, treating them as individuals and through coaching and mentoring help them to see and achieve their full potential
• Ensure effective communication to all line reports is in a timely manner to facilitate empowerment and staff engagement, by holding regular team meetings, that involve team members in decsions

Bircham Newton, Norfolk, United Kingdom

• In my latest role with the company, I created and implemented high-impact learning frameworks for the customer services team, establishing ambitious learning goals and delivering positive training outcomes.I shaped.
• Designed and delivered comprehensive training programme to 70 Customer Service Co-ordinators, enhancing service delivery, improving performance and securing efficiency
• Led migration of key customer service tasks to a team of 50 in Northern Ireland for CSCS incoming class while ensuring maximum cohesion across all customer teams

Bircham Newton, England, United Kingdom

Account Management as a named contact I would be dealing with high quantity bulk CSCS card applications. Taking big companies through the full the process.Invoice PaymentsAccount QueriesDelivering customer service to detailBuilding Relationships and take customers through onboarding processDeal with complaints ensuring a resolution is sought and actioned

Bircham Newton, King's Lynn

• Taking inbound calls in relating to advising and taking payment for CSCS cards.
• Dealing directly with individual customers in support of scheme applications or providing advice and guidance about legislative, funding or scheme rules
• Dealing directly with Employers seeking advice and guidance regarding grant and levy queries or in relation to other funding and apprenticeship support
• Dealing with internal customers – building relationships and working in partnership with other front line staff and supporting them in the successful service delivery of services in particular to Employers and.
• Accurately capture customer information and process financial transactions, as per work instructions and corporate guidelines
• Taking ownership over each customer experience ensuring the customer receives an excellent standard of service every time

I worked in two branches Old Kent Road, London (while at university) and King's Lynn, sales advisor specialising in car audio/sat nav, and car parts.One on one Customer interactionFitting car parts/stereosTaking phone calls, dealing with orders, faxes and sending off technology equipment for repairs

Old Kent Road, London

Serving customers, selling in car technology such as Sat Navs, Car Stereo systems, giving customer advice, fitting car stereos and systems.

Shoreditch, London

Work Experience, based as a runner, Serving clients with food and drink, collecting/delivering tape logs, collecting/delivering camera equipment.

Bachelor Of Arts Degree, Digital, Film & Video

Btec National Diploma, Media Production, Merit

coursework entailed making our own short films, Studio Productions, and analyzing films. A/S Film Studies, A/S Photography My overall.

Gcse, English, Maths, Media, Science, Spanish, Electronics, Art