Richie John Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Key Responsibilites:● Spearheading a team of senior and junior analysts, overseeing the end-to-end analytics process from data collection to actionable insights, process developments and problem discoveries● Manage stakeholders across engineering, design and business to drive analytics support for product launches and changesincluding clickstream data instrumentation requirements and impact assessments● Define yearly and quarterly analytics roadmap for the team in alignment with organizational roadmap● Grow the team by providing regular feedback and mentorship Key Projects:● Led cross-functional collaboration to integrate OpenAI LLM models into the merchant's onboarding journey, improvingbusiness categorization by 35% and monthly Net Revenue by $50,000● Reduced merchant escalations by 40% by implementing a Predictive Escalations Framework using Machine Learningalgorithms to proactively identify tickets that could potentially lead to merchant escalations● Enhanced the capacity planning process by building service volume forecasts using Time Series models, achieving accuracy of 96% (MAPE)● Saved 15 hours of bandwidth per by developing self-serve RCA Dashboards for commonly tracked KPIs

Bengaluru Area, India

• Worked with the Credit Cards Analytics team in the branch channel space to provide strategic insights based on multiple data sources like card performance, transactions, campaigns, complaints, offers data etc.• Independently managed projects end-to-end, from ideation to delivery• Developed business insights using modeling techniques like topic modeling, regression, decision trees etc.• Coached and mentored new team members, conducting sessions to amp up their business and technical acumen• Handled communications with onshore business partners to manage timelines, scope and outcome of projects

Pune, Maharashtra, India

• Worked with the Oncology analytics team in the US pharmaceutical industry• Performed quantitative and qualitative research to analyse performance trends of a blockbuster drug which generates excess of $4 billion annually• Recommended re-structuring of sales force, increasing drug revenue by $24M• Lead segmentation and targeting project to identify customers who have the highest potential and propensity towards a product• Lead initiative to increase efficiency of data pulls by over 60% by having modules for each data cube

Pune, Maharashtra, India

Developed comprehensive Tableau dashboards, reports and presentations to answer key business questions

Nitk, Surathkal

Part of the core organising committee for the annual cultural college fest, INCIDENT.

Khaldiya

Lab research assistant at the Dept. of Biological Sciences

Bachelor Of Technology (Btech), Electronics And Communications

Activities and Societies: Students Council, IET, Flying and Hobby Club, Music Club

Cbse, Mathematics, Sciences, Languages

Activities and Societies: Member of the School Cabinet