• Hire excellent customer experience specialists, supervise and manage employees and ensure all employees comply with all relevant regulations and legislation.• Maintain written SOPs and make amendments to policy and/or regulations as the legal framework grows and changes to ensure compliance among team.• Train all team members on work procedures and policies.• Maintain store compliance with all local, provincial and federal regulations.• Assist Provincial and Local Government Auditors and Law Enforcement with inventory, sales, and compliance audits.• Build relationships with the AGCO inspectors to create a smooth and efficient inspection process.

• Displaying a customer comes first attitude by training and holding partners accountable for delivering legendary customer service• Driving the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.• Providing coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.• Developing a relationship with the community and surrounding business by hosting events• Instrumental in rolling out district and area wide safety training. Employing both verbal and non-verbal de-escalation techniques

Bar Supervisor/Manager in a busy hotel bar, responsible for daily running of main bar and function bar at weekends, head of a team of 10/15 bartenders/servers. Liaising with management about functions, parties and bookings in the hotel. Involved in Monthly stock takes and stock ordering.

Assistant Manager of a boutique hotel, responsible for day to day running of hotel, including Bar, Kitchen and Housekeeping.Friday to Sunday we also had a bustling nightclub with capacity of up to 500 people.