Richie Close personal email
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Experienced Operations and Technology Leader Driving Growth and TransformationAs a highly motivated and results-oriented leader with over 20 years of experience in the technology sector, I am passionate about building and leading high-performing teams that deliver exceptional results.My expertise lies in:Strategic Planning and Execution: Defining and implementing growth strategies, identifying market opportunities, and leading organizational change to achieve business objectives.Operational Excellence: Streamlining operations, implementing performance management systems, and driving continuous improvement initiatives to enhance efficiency and productivity.Team Leadership and Development: Building and motivating multidisciplinary teams, fostering collaboration and innovation, and developing talent to drive organizational success.Customer Relationship Management: Building and nurturing strong customer relationships, understanding client needs, and ensuring high levels of customer satisfaction.Technology Expertise: Proven track record in software development, testing, and implementation, as well as leveraging emerging technologies to drive innovation and efficiency.I excel in fast-paced, demanding environments and possess a strong ability to manage multiple projects simultaneously while focusing on delivering results. I am also a clear and concise communicator with a talent for building consensus and driving strategic alignment across all levels of an organization.My career has been marked by a commitment to continuous improvement, a passion for leveraging technology to solve complex challenges, and a dedication to building strong relationships with clients and colleagues alike.
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Chief Operating OfficerCathx Ocean Oct 2020 - PresentNaas, Co. Kildare, IeAccountable for the timely delivery of support and field services to our customers and building the teams to deliver. Designing and implementing business operations to grow the organizations value. Leading from the front at all times.Developing product strategy from both the feature and commercial perspectives on both new and existing hardware and software products -
Customer Operations ManagerCathx Ocean Jan 2018 - Oct 2020Naas, Co. Kildare, IeCustomer Operations is a key customer facing department within the Cathx Organisation. Key responsibilities include:Working with the sales team in defining support package options for clientsReviewing customer requirements from a system and system integration perspective and developing plans to deliver on theseManaging customer integrations from system configuration at the factory to final customer acceptanceChairing regular meetings with key clients aimed at addressing issues and demonstrating new functionalitiesWorking with the Senior Management Team on product roadmaps, helping to define new hardware, software features and services offerings Gathering feedback from customers on system usage with a view to enhancing existing or developing new system functionalityAddressing issues raised by customers and assigning out to Engineers for resolution. Full accountability for the closure of tickets to customer satisfaction.Reporting on support KPI’s and tracking against SLA’sScheduling customer training as requested
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Test Engineering Manager (Acting)Cathx Ocean Jan 2017 - Dec 2017Naas, Co. Kildare, Ie
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Test Consultant With Exacttest At CathxoceanCathx Ocean Jan 2016 - Dec 2016Naas, Co. Kildare, Ie
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Uat Test ManagerBord Na Móna Aug 2015 - Dec 2015Newbridge, County Kildare, Ie -
Test ManagerEircom Group Mar 2008 - Jul 2015Responsible for the Quality of Eircom/Meteor's consumer sites, and back-end IT and billing systems focussing on the functionality and user interface. Planning and co-ordination of tests and resources - on shore and off shore.Strong experience in various testing approaches - both traditional v model and agile variants. Hands on experience on projects from the review of technical documentation, estimations, identification of skills required to test product, day-to-day management of onshore and offshore test teams, reporting of testing status, delivery of key test statistics, problem solving of issues and resolving where possible, escalation of issues which require senior management intervention.Worked with UNIX, SQL, Quality Centre, and a number of other software tools -
Test Lead (Contract)Allied Irish Bank Aug 2007 - Feb 2008Molesworth Street , Dublin 2, IeWorking on the development of the 'Click' online credit card application process from review of requirements to text case execution. This testing covered the front end web application process to the verification of the application on the TSYS back end systems.Also provided UAT on a number of Capital Market applications which provided up to the minute exchange rates throughout the organisation (branch, ATM, internal capital markets systems etc.) -
Test ManagerInformation Mosaic Feb 2007 - Jun 2007Dublin, IeReporting to the CTO, I managed a team of 7 testers who are responsible for the quality of the 2 main products – CAMA and Converg-e. I was responsible for the Prioritisation and allocation of day to day work to team, for the hiring of new team members and the development of current team, development of project plans and schedules for maintenance and new releases, forecasting headcount requirements 6-12 months in advance, working with vendor companies to supplement the permanent test headcount during busy periods. -
Technical ManagerAmerica Online Aug 2002 - Jan 2007New York, Ny, UsI am currently managing a team of 14 QA Software engineers (split between the Dublin office and Bangalore, India) who are responsible for testing the quality of Search products to the US market. Working with the Business and product management teams to review and provide feedback on the product requirement documents, across multiple projects. Working with the Development manager, project manager, and Program manager, Management of the all aspects of the team – which has 3 QA leads who manage the day to day element of the job. My role involves all strategic planning and ongoing development of the team, and ensuring processes and procedures become as robust as possible. Ensure QA team are correctly skilled to successfully complete testing. Be the point of escalation for any issues which block the testing of a product which my team is responsible for. Working with senior management on long-term resource and project planning (Director and Vice President Level). -
Project ManagerAmerica Online Sep 2000 - Aug 2002New York, Ny, UsInternational Project management of Palm and CE devices and community based web features for the AOL service (Groups, Blogs, message boards). Forecasting resource requirements for projects under my responsibility. Creating level of efforts (in terms of cost/headcount) for projects under my responsibility. Management of costs, schedules, risks and general communications. Funnelling feature requests and general product feedback to the Product manager. Then working with the product manager to prioritise requests. Sourcing the translation, external QA and Engineering vendors. Raising Purchase Orders for the vendor payments. Providing input on QA & software engineers yearly reviews via their Line Managers. Working with the Project management team in defining the Project management process.
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Project ManagerSymantec Aug 1998 - Sep 2000San Jose, California, UsScheduling of Tools development. Actively solicit feedback and possible new directions for tools from customers, both local and worldwide. Design and maintenance of the Tools Wish list. Prioritising the list and discussing with the developers what features should be added next. Design and maintenance of the Tools Bug base. An interactive Notes database that allows us to fix bugs quickly and efficiently. Researching existing commercial/free tools. Conducting best practice visits to other localisation companies in Ireland to find ways of mutually improving our respective localisation processes. Designing and implementing localisation processs for Notes, Unix, Linux, in conjunction with the Localisation teams. Also project managed a number of localisation projects during this time (ACT, Norton Mobile Essentials). -
Localisation EngineerSymantec Apr 1997 - Aug 1998San Jose, California, UsLocalisation Lead Engineer on pcAnywhere and on pcTelecommute, In charge of all aspects of the software side of localization: Analyzing US software, working with the Base team, extracting translatable text, leveraging from previous products, bug fixing, and working with the marketing people in the target countries, working with Vendor companies, putting together translation kits. Involved in the interviewing and training of new engineers. Also in charge of the 'Engineering Process' in the company, which entails, studying the process, finding any weakness, coming up with solutions and then delegating the work out to all of the engineers in Symantec Dublin.Achievements: Won an Outstanding Service award in the December quarter 1997 for products shipped.
Richie Close Skills
Richie Close Education Details
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Waterford Institute Of TechnologyOperations Excellence
Frequently Asked Questions about Richie Close
What company does Richie Close work for?
Richie Close works for Cathx Ocean
What is Richie Close's role at the current company?
Richie Close's current role is Chief Operating Officer at Cathx Ocean.
What is Richie Close's email address?
Richie Close's email address is ri****@****ail.com
What schools did Richie Close attend?
Richie Close attended Waterford Institute Of Technology.
What are some of Richie Close's interests?
Richie Close has interest in Web 2, Social Networks, Mountain Biking.
What skills is Richie Close known for?
Richie Close has skills like Testing, Agile Methodologies, User Acceptance Testing, Quality Assurance, Test Management, System Testing, Test Planning, Unix, Software Project Management, Quality Center, Software Quality Assurance, Software Development.
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