Richie Ng Email & Phone Number

Singapore

Singapore

Singapore

- Lead and coordinate installations and startups of high-end semiconductor tools (Etch).- maintain healthy margins for I&W.- help out with manpower planning and lead a team.- Provide customer with support on troubleshooting and upgrades.

Providing quality repair and carrying out preventive maintenance service of etch equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systemsProvide warranty tool support or paid service for out-of-warranty tool by performing on-site… Show more Providing quality repair and carrying out preventive maintenance service of etch equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systemsProvide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptionsApply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriateLiaise and co-ordinate with customers in relation to short-term defect workImplement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystemsCarry out Tier 2 process qualification workPrepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reportsProfessionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identifiedDevelop good customer relations during installation and execution of service contractsMaintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted forEnsure safe working condition at work site Show less

Singapore

Providing quality repair and carrying out preventive maintenance service of etch equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systemsProvide warranty tool support or paid service for out-of-warranty tool by performing on-site… Show more Providing quality repair and carrying out preventive maintenance service of etch equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systemsProvide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptionsApply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriateLiaise and co-ordinate with customers in relation to short-term defect workImplement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystemsCarry out Tier 2 process qualification workPrepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reportsProfessionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identifiedDevelop good customer relations during installation and execution of service contractsMaintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted forEnsure safe working condition at work site Show less

Jobscope: • Performs the set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. • Determines and may develop test specifications, methods, and procedures from blueprints, drawings, and diagrams • Test and troubleshoots assemblies and/or final systems. May complete re-work on assemblies and/or systems as a result of testing • Prepares technical reports summarising findings and recommending solutions to… Show more Jobscope: • Performs the set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. • Determines and may develop test specifications, methods, and procedures from blueprints, drawings, and diagrams • Test and troubleshoots assemblies and/or final systems. May complete re-work on assemblies and/or systems as a result of testing • Prepares technical reports summarising findings and recommending solutions to technical problems. • May assist in the selection and set-up of specialised test equipment. Show less

Singapore

1. Airline Relations Manager (Catering)SATS Ltd.Nov 2018 - Jun 2021Customer Engagement• Act as the principle point of contact for catering operational issues and to ensure that the customers' requests are dutifully carried out in a prompt and correct mannerOperations Handling• Manage the overall handling of inflight catering operations of key airline customers at both the international and local operational levels, through active engagement of multiple… Show more 1. Airline Relations Manager (Catering)SATS Ltd.Nov 2018 - Jun 2021Customer Engagement• Act as the principle point of contact for catering operational issues and to ensure that the customers' requests are dutifully carried out in a prompt and correct mannerOperations Handling• Manage the overall handling of inflight catering operations of key airline customers at both the international and local operational levels, through active engagement of multiple stakeholders• Monitor airline stocks inventory to ensure required equipment, beverages and amenities are availableCoordination of Meal Presentations and Random Meal Samplings• Understand clients’ needs and ensure smooth implementation of meal presentations• Implement all menu changes on schedule with minimal discrepancies• Conduct regular tasting panels to ensure quality control and consistency of meals providedOperational Discrepancies/Customer Feedback Handling• Assist operational areas in root cause analysis of discrepancies• Ensure agreed corrective actions are implemented and sustained by conducting regular hygiene and safety audits2. Inbound/Outbound Warehouse Executive (Country Foods Pte Ltd. (SATS Ltd.)Jun 2020 - Jun 2021- Managed a multi-million project - Assisted in setting up process(es) while managing the project.- Managed multi-million stocks inventory and created the expiry report- Operational Handling - coordinate between multiple third party warehouses and manage the stock inventories. - coordinate and plan inventory replenishment for Sales. Show less