Richika Jain Email and Phone Number

Subscription based Network Optimization Projects for high value customers• Lead customer engagements end to end • Own internal and external communications • Manage delivery resources, schedules and cost • Deployment of cloud based data collectors • Conduct customer workshops • Plan quarterly project plans • Adapt service for evolving customer needs • Stakeholders engagement and Management • Periodic Status calls • Organizing and Leading Quarterly Business… Show more Subscription based Network Optimization Projects for high value customers• Lead customer engagements end to end • Own internal and external communications • Manage delivery resources, schedules and cost • Deployment of cloud based data collectors • Conduct customer workshops • Plan quarterly project plans • Adapt service for evolving customer needs • Stakeholders engagement and Management • Periodic Status calls • Organizing and Leading Quarterly Business Reviews • Manage Escalations • Monitoring and control - finances and quality • Manage issues and risks • Deliver internal trainings to global audienceNetwork Migrations, Milestone Based Transactional Projects• Execute and plan migration windows • Schedule management for migration windows • Owning internal and external communication • Drive migration windows - periodic updates • Escalation support and issue management • Maintaining lessons learnedProject Support Services: Highly standardized processes, expertise & tools• Create Partner Statement of Work (PSOW): Request budgets, bid outs and PCOGS Approvals• Create Milestone Completion Certificate (MCC) – Help in project revenue recognition• Cost management- Calculate AC, ETC and EAC. Budget management. Cost and revenue forecasting• License Management - Working with vendors. Get quotes and create purchase orders.• Create Sharepoint Websites: Consolidate information and optimize deliveryCulture, Innovation and Automation: Improve productivity, positive disruption and build culture• Created customer project dashboard automation for optimized and centralized delivery.• Incubated RoboProManager: end to end automation for migration windows.• Culture Team Lead: Plan, organize and lead cultural events for the PMO team. Show less

Troubleshoot Enterprise WAN networks including mobility 4G issues and handle critical customer escalation. Manage team schedule, team work queue and shift premium. Drive intellectual capital creation: docs, videos and scripts. PPP, PPPoE, Cisco Multiservice Switches, CEM, Routing Protocols, DHCP, DNS, IPv6 and Cisco 4G HWIC Cards.