Richi Molina Email & Phone Number

Costa Mesa, California, United States

• Monitor and achieve store performance with KeyPerformance Indicators (KPIs)• Contribute to the store sales target• Analyze business, propose and suggest necessary recommendations• Lead by Example• Support the team in building long term client relationships, leveraging all clienteling tools• Establish a Client centric mindset in store to ensure the highest level of client experience• Build and develop own client portfolio• Ensure business opportunities are maximized through efficient sales floor management and client hosting• Ensure client advisors deliver the Fendi Customer Journey to every client. Support with consistent coaching, identifying development and training needs, partner with Store Manager and Training Manager to tailor individual action plans• Act as a role model demonstrating sales and clienteling leadership to the team, supporting team with their own sales, fostering cross selling and client retention• Support to manage and motivate the team to drive business, create a positive and harmonious environment and foster co-operation• Provide consistent and qualitative feedback to the team and coach them• Execute in store training routine set by Store Manager

Costa Mesa, California, United States

• Ensure accurate store operations are according to Company policy.• Be able to accurately operate the POS system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.• Assume the role of Store Manager in their absence.• Maintain the store facility, inclusive of all cleaning, repair, and replacement of damaged fixtures, furniture, registers, and other related items to facility.• Coordinate maintenance on all lighting and electrical systems as the need arises.• Ensure organization of all back-office areas, stock rooms, maintenance rooms, alterations, rest rooms, and hold areas in accordance with company standards.• Control store expenses and ensure accurate records of all store expenses.• Ensure accurate procedures are being met regarding cash levels, credit card and transaction processing.• Control Petty cash and payroll in accordance with company policy and procedure.• Meet accuracy and shrink goals• Lead, facilitate, and ensure completion of all inventories and cycle counts in accordance with company guidelines. Complete monthly audits.• Process store damages and vital action to ensure inventory accuracy.• Collaborate with and support LP efforts in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication, and inventory audits.• Liaison with guard company for scheduling, training, and management of guards.• Maintain all store equipment inclusive of office equipment, computers, phones, registers, alterations, music, ticket machines, etc.• Ensure accurate order and organization of packaging material, stationary, CRM materials etc.Shipping and receiving• Supervise all processing of shipments, transfers, and consignments.• Ensure optimum customer after sales service, accuracy, and integrity.• Ensure all HR paperwork is processed accurately in a timely manner.• New Hire Training on back-office procedure, including POS.

Costa Mesa, California, United States

Costa Mesa, Ca

• Delivering the best customer service to our clients.• Maintaining a clean and safe environment.• Ensures proper store operations are according to company policy.• Supporting the sales team on the sales floor.• Ensure organization of all back-office areas, stock rooms, maintenance rooms, and alterations are in accordance with company standards.• Ensure all merchandise is properly ticketed and censored as per company policy.• Serve as a direct liaison between all sub-contractors and vendors to verify work standard and condition of store.• Manage and maintain the store facility, inclusive of all cleaning, repair and replacement of damaged fixtures, furnitures, registers and other related items to facility.• Conduct New Hire Training on back-office procedures, including teaching POS.• Meet accuracy and shrink goal of <.5%.• Manage, facilitate, and ensure completion of all inventories and cycle counts in accordance with company guidelines.• Manage store damages in a timely manner.• Involved in planning and opening a Men's store with management and corporate.• Responsible for opening cash drawers each morning.• Responsible for giving daily briefs and sales goals to the sales team.• Maintain depth and accurate records of repair (After Sales Service follow ups).• Support and comply with OMNI product transfers, rebalances, end of season transfers and any other corporate driven product movements.• Creating shipping labels and tracking packages for clients.• Prepare merchandise for shipping and ensure proper packaging and wrapping is in place.• Ordering supplies for both store’s day to day functions, including PPE supplies.

Costa Mesa, California, United States

• Scanned in cartons/transfers and verifying store information is correct.• Communicated all carton discrepancies to Management.• Processed shipment and transfers according to luxury standards and short time frame.• Filled out damage tags for defective/damaged product with date, reason, style, and SKU number.• Rapidly communicated information to clients in regards to price point, features, stock availability.• Ensured each item is transferred in and out with the correct SKU to maintain SKU integrity• Maintained all stock in Top Store standards to ensure all team members were able to locate products rapidly.• Took initiative to serve as a back‐up to cashiers and greeters, when needed.• Communicated information on price points, features/benefits, color availability, or stock availability to multiple customers.

Dallas, Texas, United States

• Problem-solved for customers mid-flight using creative strategies and limited resources.• Controlled flight environment by responding to disruptive passengers per FAA guidelines.• Clearly demonstrated safety processes and emergency procedures to passengers before takeoff.• Served as Flight Leader with responsibility over crew, cabin safety, and the quality of service for each flight.• Capable of improvising in crisis and high-stress situations at work.• Provided unparalleled customer service to a diverse crowd of customers.• Adapted to flexible and last-minute schedule changes.

Anaheim, California, United States

• Opened and closed of register properly for accuracy.• Knowledgeable in CPR and using AED and other emergency equipment.• Being educated on emergency command to lead high volume crowds.• Selling food, beverages, and merchandise to guest in accordance to Disneyland standards.