Maya Angelou said, “people will forget what you said, people will forget what you did, but people will never forget how you made them feel."This quote speaks to me deeply and influences how I show up for clients and customers that I have served.As a relentless pursuer of growth, my passion about customer experience coupled with my dedication to helping customers achieve their business outcomes in the fastest time possible, stems from my bigger purpose to change things for the better. For me, problems are opportunities - I step toward them. Like most customer success professionals, I thrive under intense pressure and challenge. Customer success is in my DNA.In my efforts to constantly push boundaries, innovate, and make customers successful, a senior customer success manager was born. This is because I know the challenges of keeping customers satisfied having worked in many spaces where I have expertly navigated customers’ journey.I am well equipped with the mindset, tools and competency to execute adoption, engagement, expansion and retention of the customer base.