Rich James Harper, Mba Email & Phone Number

AlgoAnalytics is an AI/MI, and Data consulting company. Using computer vision and custom predictive algorithms to make the once impossible, possible. Focused on Manufacturing, Agriculture, and Banking. AlgoAnalytics has established itself as a leader in the AI space since its founding in 2016, having successfully completed over 100+ AI project implementations. I'm working with them on their US market expansion.Case studies: https://www.algoanalytics.com/resources#Case%20Studies

VBO Tickets provides a global white labeled Total Ticketing Engagement Solution. Helping organizations boost tickets sales with integrated customer relationship management, ticketing, fundraising, merchandise sales, virtual engagement, point of sale, and marketing solutions.

MD Acoustics provides noise, vibration, and engineering services.

Los Angeles Metropolitan Area

Startup building b2b SaaS applications. Salesforce AppExchange Application Development and Launch. SaaS ICP analysis using sub-vertical insights, generative AI, and existing Salesforce Data.

Los Angeles Metropolitan Area

NTT Data and NTT LTD merged to create a 30-billion-dollar IT services and consulting powerhouse.- Scaled a partner and alliance indirect sales channel team of 12 business development and partner executives, driving a new sales motion with partners where we enabled them to sell NTT products driven by a Cosell NorthStar sales plays exceeding quota as a team and becoming Dell's partner of the year with our Private Cloud offering.- Led the cross-sell team responsible to drive joint offering gtm, upsell, and NTT synergy. Our NTT cross sell team was responsible for a paving the way with a model of how the merged company's GTM could evolve by leveraging each other's strengths to accelerate growth. - Responsible for our cloud managed services products, transforming our deal desk and driving partner sales plays; growing the largest pipeline in the company's history.- Led strategic growth initiatives, increasing indirect sales revenue through partnerships with leading technology providers such as AWS, Azure, and Dell, driving significant business expansion and market penetration.- Acted as executive sponsor for strategic deals, building relationships with top customers and ensuring the right pursuit teams were engaged, solving customer's challenges.- Team co-sold over 150+ enterprise deals, leveraging strategic partnerships to enhance value, diversify revenue streams, and establish the company as a critical player in the industry.

Los Angeles Metropolitan Area

Dimension Data and NTT Communications merged creating a 12 billion dollar company. I scaled a strategic sales organizations consisting of 60 seasoned expert sellers, solution architects, and contract experts to drive strategic deals, with teams in the US, Europe, and Asia.- Championed the creation of new GTM offerings and POC's including Private 5g for a major automobile manufacturing company. - Worked with hospitals during the pandemic to transition their operations leveraging technology to enable them to continue to operate.- Created the team including hiring, process creation, reporting, and engagement playbook.

Los Angeles Metropolitan Area

As the merger altered leadership positions, I took on more responsibility including leading a team of customer facing 60+ solution engineers, enterprise architects, and field CTO's responsible for pricing, architecture, contracts, and managed services design during the sales process.- Transformed the solution team by standardizing offerings, processes, and unified training, creating a shared vision and individual accountability.- Developed and implemented a repeatable "win formula" for NTT's managed cloud offerings, reducing time to close by 20% and creating a repeatable sales approach that consistently increased revenue.

Los Angeles Metropolitan Area

Additional Leadership responsibility within NTT America leading the IT organization. Mandate was to transform the IT organization into a nimbler accessible and cost-conscious area of the business through positive interactions with end users, efficient use of new technology, disciplined asset accounting, procurement streamlining, and extending the IT resources as a bench for Professional services.- Reduced overall networking costs by 30% through audit and price negotiations.- Migrated all workloads to Azure reducing our overall datacenter spend and increasing our time to deploy from 6 months to 1 week turning us into an agile organization.- Increased our user satisfaction scores by 40% using strong SLA's and standardizing operations.- Responsible for Security: CISO reported into me giving me a full overview and responsibility for our entire technology estate.

Los Angeles Metropolitan Area

Established and grew the Professional Services team from inception to a revenue-generating unit, delivering exceptional client solutions and fostering a culture of excellence and innovation, evolving NTT from a commodity telecom provider to a managed services and IT outsourcing company.- Drove the managed services pipeline, significantly expanding NTT LTD's service offerings and market share, positioning the company as a leader in the industry.- Exercised full P&L ownership, overseeing the entire sales-to-delivery cycle and ensuring financial performance aligned with corporate goals, maintaining high standards of efficiency and profitability.- Expanded managed digital transformation services in network and cloud, positioning NTT LTD as a leader in cutting-edge technology solutions and driving substantial growth and client satisfaction.- Leveraged and scaled both direct and indirect channel growth partners. Forming key partnerships to cosell with to jointly solve customer's challenges. This was a great way to gain access to deals that we wouldn't have seen otherwise and helped us scale our sales efforts increasing our overall deal size.

Los Angeles Metropolitan Area

Replaced CEO/CTO at what was Verio to facilitate selling, divesting key assets, and transitioning existing staff of 300+ employees. Verio was sold to EIG and the NTT side of the Verio business was shut down.

Orem, Utah, United States

NTT America and NTT/Verio Merged.I worked to facilitate integration post-merger by keeping teams focused and orchestrating the shutdown of key portions of NTT/Verio including communicating with staff, customers, vendors and assisting as they transitioned.

Orem, Utah, United States

Utah office General Manager and NTT/Verio Managed ServicesSuccessfully led and transformed managed services operations, driving significant revenue growth, enhancing operational efficiency, and boosting client satisfaction.- Managed team of global 200+ direct and indirect- Streamlined consultant-led onboarding processes, reducing time to revenue and improving overall efficiency and productivity, significantly enhancing operational performance, time to revenue, and customer satisfaction.- Directed comprehensive managed services strategies, aligning with organizational goals, driving sustained growth and success, and consistently achieving high performance and client satisfaction standards.- Responsible for global service offerings, data centers, network, security, product release, and ITIL.- Spearheaded companywide transformational efforts to improve and adopt a Kaizen mindset, resulting in continuous innovation through a cycle of listening, learning, implementing, and iterating.- Launched an observability practice to identify total cost of ownership of product and services in an effort to streamline operations including, project work, procurement, provisioning, customer engagement.

Salt Lake City, Utah, United States

Shared responsibilities for the Global Mission Control team. A cross functional team working with over 800 experts to keep the Prime Brokerage business moving. - Moved from a fully outsourced model to a global follow the sun model to provide services closer to our customers.- The Prime brokerage business facilitated multi-billion-dollar daily transactions for hedge funds and GS's most strategic clients.- Software Development lifecycle, release process, roadmap creation, business continuity, user satisfaction, production factory ownership SLA, and escalation management.

Orem, Utah, United States

Responsible for managed services, including operations, delivery, consulting, projects (PMO), and business development. Started as a project manager overseeing all migration and integration efforts both internal and external customer facing.Offered best in class managed hosting services including website, email, ecommerce. Increased customer satisfaction by improving our internal visibility, learning from problems, automating, and reducing customer impacting events.- Release management, Change management, customer onboarding, customer migrations, procurement, outsourcing engagement, system adminstration, security, product development, pre-sales.

Orem, Utah, United States

Responsible for forming a new organization designed to measure and improve our delivery of products to customers in an effort to find efficiency and improve customer satisfaction.- Created a Global PMO office of 16 Project and Program managers responsible for all projects company wide.- Created an ITIL framework and launched Change, Incident, problem, and knowledge management reducing overall defects by 25%.- Renegotiated all vendor contracts and changed the leasing structure used in procurement resulting in a healthier balance sheet.- Developed an offshore office in the Philippines and in India to help with customer care, product development, and project management.

Orem, Utah, United States

Migrations services for both external clients and internal. Grew the team through consultative outcome solutions sales approach. Team of 16 consultants, biz dev, engineers, programmers, support, product and project managers. Integration projects with customers in the US, New Zealand, Australia, UK, Japan, Spain, France, Germany, Switzerland, Hong Kong, Brazil, and Mexico.- Created a distributed migration application to streamline and automate the overall migration process. Enabling us to go from a couple hundred of migrations a week to thousands.- Productized the migration services offering marketing, sales, pricing, positioning, and engagement.\- Migrated X millions of email accounts, over a million hosting accounts growing our business through consulting, acquisitions, mergers, and reducing the time to revenue.- 80+ Mergers consolidated keeping key talent and focusing on customer retention

Orem, Utah, United States

Responsible for all Mergers and Acquisitions migrating their customers into our products, via complex projects designed to maximize customer retention and reduce overall risk and technical debt.- Standardized the migration process with key metrics and automation- Lead cross functional teams to facilitate faster time to revenue post-merger or acquistion.- Turned this consulting practice into a cornerstone of our strategy eventually selling to customers as well as handling internal mergers.- Adopted Python, wrote mailing scripts and simple automations using Python.- DNS expert facilitating bulk redeligations- Automating our deployment practices by creating repeatable templates (Eventually moved to Puppet and then Salt)- Early adopter of virtualization technology the precursor to cloud.- Moved from waterfall to Scrum

Redding, California Area

Responsible for all marketing and business development efforts.• Enhanced our broker network increasing the number of partners selling our services• Grew our third-party administration marketing efforts driving lead generation and branding.• Designed and built the corporate website and create the first customer relationship database to manage sales and marketing efforts.

Orem, Utah

Ecommerce start-up selling cross cultural training materials with the hope of helping companies operate more effectively when working internationally.• Led all marketing and branding efforts• Drove sales efforts with partners and end customers.• Landed our first major contract that sustained us as we built out the overall technology and practice.

Seoul South Korea

Worked in downtown Seoul South Korea translating marketing material from Korean to English, writing newsletters, and conducting brand name research.

Mba, Masters Of Business Administration

Ba, International Relations

Activities and Societies: Minor in Korean

Education record