Richard Cross

Richard Cross Email and Phone Number

Senior Technical Program Manager @ Amazon | BSIE | MBA | PMP - Project Kuiper - OpEx @ Amazon
Richard Cross's Location
Bothell, Washington, United States, United States
About Richard Cross

With over a decade of experience in product and program management, I am a global operations expert who leads and executes innovative solutions for complex challenges. As a Senior Technical Program Manager at Amazon, I support Project Kuiper, a low Earth orbit satellite constellation that will provide broadband internet access to underserved communities around the world.My core competencies include data analysis, strategy, innovation, and change management. I leverage these skills to design and implement scalable and data-driven solutions that align with the vision and mission of Amazon. I also mentor and coach other product and program managers to adopt best practices and methodologies in their work. My passion is to create change agents that foster a culture of inclusion, collaboration, and excellence.

Richard Cross's Current Company Details
Amazon

Amazon

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Senior Technical Program Manager @ Amazon | BSIE | MBA | PMP - Project Kuiper - OpEx
Richard Cross Work Experience Details
  • Amazon
    Senior Technical Program Manager
    Amazon Apr 2024 - Present
    Seattle, Wa, Us
    Project Kuiper - Production Operations - Operations Command Center - Kuiper Rate Readiness - Overall Equipment Effectiveness
  • Amazon
    Senior Program Manager
    Amazon Jan 2023 - Apr 2024
    Seattle, Wa, Us
    Worldwide Benchmarking and Solutions (WWBMS) - Lead a team developing mechanisms to provide our Global Operations customers with Ops Automation Insights (OAI) to continuously improve Amazon Robotics FC sites across the network.
  • Amazon
    Senior Product Manager
    Amazon Oct 2020 - Jan 2023
    Seattle, Wa, Us
    WW Benchmarking and Solutions (WWBMS) - Onboarding and ExpansionI lead a team that owns the global standard gated process known as the Amazon Product and Process Design System (APDS). APDS guides teams developing hardware (automation and robotics), software solutions, and business improvements that need to scale across the globe. As part of APDS, I launched the Equipment Effectiveness Program that includes methodologies for assessing hardware performance through modeling, digital twinning, and benchmarking (OEE)In addition to APDS, my team supports the FC Labor Management (FCLM) Global Approvers Program. We own the framework and lead the change management vetting process for FCLM configuration (software) change requests. Additional engagements include:- glamazon Global - Community Engagement Lead- The Smart FC / IIoT (Industrial Internet of Things). - Diversity in Operations (DiO) Committee
  • Amazon
    Senior Program Manager
    Amazon Jul 2019 - Oct 2020
    Seattle, Wa, Us
    WW Ops ACES & WW Business Transformation - Industrial Design & Program Management (IDPM).The programs I lead are: - FASTR (Fast Assessment System for Technology Readiness) program.- OEE (Overall Equipment Effectiveness program.Additional Engagements- OMS / The Smart FC / IIoT (Industrial Internet of Things). - glamazon Seattle - Director of Member Engagement - Global glamazon - Community Engagement Committee
  • Product School
    Featured Speaker At Product School.
    Product School Sep 2021 - Sep 2021
    San Francisco, California, Us
    Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work.
  • Boeing
    Senior Product Manager / Process Engineer
    Boeing Mar 2019 - Jul 2019
    Arlington, Va, Us
    Digital Transformation Change Agent - Advanced Analytics Sr. Product Manager / Process Engineer for the new enterprise Boeing Management System (BMS) - Scaled Agile Framework (SAFe) evangelist.
  • Boeing
    Senior Business Operations Specialist
    Boeing Mar 2018 - Mar 2019
    Arlington, Va, Us
    Digital Transformation Change Agent within Boeing's Enterprise Program Management organization supporting Developmental Program Management and Enterprise Digital Transformation initiatives (BMS / 2CES)
  • Boeing
    Senior Industrial Engineer L4
    Boeing Jan 2018 - Mar 2018
    Arlington, Va, Us
    777 / 777X Program Integration Industrial Engineering - Supporting Boeing’s Second Century Enterprise Systems (2CES - PLM / ERP / MES / MOM), Digital Transformation, Applied Data Analytics, Smart Factory Implementation, Lean+ Agile / Scrum Methodologies, DevOps (Gitlab, JIRA, TFS), and Industrial Engineering Talent Development.
  • Boeing
    Senior Industrial Engineer L4
    Boeing Nov 2016 - Dec 2017
    Arlington, Va, Us
    777X Wing Industrial Engineering - Smart Factory Development + Digital Transformation + 2CES / MOM
  • Boeing
    Senior Industrial Engineer L3 | Sr. Lead Industrial Engineer L3 (Interim)
    Boeing Nov 2015 - Nov 2016
    Arlington, Va, Us
    777X Composite Wing Center (CWC) Industrial Engineering - Successful intrapreneur and project leader for building a smarter factory within the new 777X CWC. Provided the vision, gained leadership buy-in, and promoted production system requirements. This enabled Advanced Data Analytics, Predictive and Prescriptive Maintenance, and the use of Digital Twins for monitoring overall production systems performance and planning future production system rates.Influenced and motivated various teams (Enterprise Architecture, Analytics Information Management Services, Factory Automation, Equipment Engineering, Quality, and Boeing Research and Technology) to work together and create real-time, actionable, production system intelligence with data harvested from computing systems, sensors, and new forms of machine data known as “digital exhaust.”Set up meeting cadence, Sharepoints, and websites for leading multiple cross-functional teams both in person and virtually across the globe. On-boarded new team members and integrated, prioritized, and managed multiple cross-functional project schedules. Identified risks and mitigated resource constraints. Provided overall status visibility to customers, stakeholders, and executive leadership.Served as the IE Senior Lead backup for 777X CWC and functional rep on the CWC Ops Integration Core Team. Coordinated resources from other functions and organizations to develop business and functional requirements for the Resource Operations Center and shop floor KPI visibility screens. Documented, groomed, and prioritized user stories for the development of minimally viable products. Scheduled demos, documented user feedback, and conducted trainings as requested.Won the Internal Crowdsourcing Competition during E-Week for my pitch "Building a Smarter Factory"Selected to present at the 2016 Institute of Industrial and Systems Engineers National Conference & the 2016 Boeing Advanced Visualization and Data Analytics Symposium (AVDATS)
  • Boeing
    Lead Industrial Engineer L3
    Boeing Jun 2014 - Nov 2015
    Arlington, Va, Us
    777X Composite Wing Center Industrial Engineering - Lead and IE Team Mentor assigned to the 777X Composite Wing Center. Supported the Integrated Product Teams for the 777X Composite Spars, Panels, and Stringers fabrication processes by utilizing Design for Lean Six Sigma methodologies. Responsible for the assessment of composite automation technology by performing capacity analysis for initial and future production rates. Optimized production system layouts and resources based on Lean Manufacturing Principles and the Theory of Constraints. Defined requirements for advanced data visualizations necessary for daily management and shop floor control. Ensured the standardization of analysis across Spars, Stringers, and Panels. Successfully led IE team through passing all production capacity program requirements (Gate 7). Also served as the project mentor for multiple Tauber Graduate internship teams.
  • Boeing
    Industrial Engineer L3
    Boeing May 2013 - Jun 2014
    Arlington, Va, Us
    BCA Product Development / Innovation Center - Supported multiple cross-functional teams. Modeled, tested, and validated automation technology and advanced manufacturing concepts used in designing and optimizing composite wing production systems. Leveraged Design for Lean Six Sigma, Theory of Constraints, and other advanced Industrial Engineering tools and techniques. Used agile software development best practices (Scrum, MS TFS) to assist software development team. Won “Most Innovative Project” at the 2013 Boeing Commercial Airplanes Annual Industrial Engineering Showcase.
  • Boeing
    Industrial Engineer L1 | Lead Industrial Engineer L2
    Boeing Aug 2008 - May 2013
    Arlington, Va, Us
    Industrial Engineer assigned to the 777 program - Final Assembly, Functional Test, Final Body Join (Lead IE), and IE Process Integration.Presented at the 2012 IISE Conference - “Placement of Decals by Laser Projection”
  • Ups
    Industrial Engineering Intern
    Ups Aug 2007 - Aug 2008
    Atlanta, Ga, Us
    Forecasted future volume to determine daily operating plans, resource allocations, and performance targets. Performed package handler standard work audits and bulk package time studies.
  • Metropolitan Business Association (Mba) Orlando
    Ucf Liaison & Volunteer Coordinator
    Metropolitan Business Association (Mba) Orlando 2006 - 2008
    The organization served as a leadership development opportunity to learn from local LGBT business leaders, network, and develop new skills through experiential learning.
  • Fedders Addison, Inc.
    Industrial / Manufacturing Engineering Intern
    Fedders Addison, Inc. Aug 2006 - Aug 2007
    Applied Industrial Engineering principles in HVAC manufacturing facility (Lean Manufacturing, Standardized Work, Production Leveling, Time Studies, 5S, etc...)

Richard Cross Skills

Lean Manufacturing Six Sigma Value Stream Mapping Industrial Engineering Analysis Continuous Improvement Cross Functional Team Leadership Engineering Leadership Systems Engineering Project Planning Team Leadership Aerospace Kaizen Microsoft Excel Microsoft Office Business Process Improvement Data Analysis Operations Management Process Engineering Supply Chain Management Leadership Development Analytics Spc Supply Chain Project Management Minitab Composites Fabrication Operations Research Human Factors Statistics Business Intelligence Program Management Scrum Agile Methodologies Sharepoint Arena Discrete Event Simulation Monte Carlo Simulation Aerospace Composites Systems Thinking Change Management Requirements Gathering Requirements Analysis Sql Tableau Client Relationship Building Diversity Strategy 5s Ms Project Visio Volunteer Management Excel Ms Sharepoint Matlab Simio Systems Implementations Launch Quality Assurance Cross Function Teams Problem Resolution Innovation Business Analysis Strategy

Richard Cross Education Details

  • Uw Foster School Of Business
    Uw Foster School Of Business
    Technology Management
  • University Of Central Florida
    University Of Central Florida
    Industrial Engineering

Frequently Asked Questions about Richard Cross

What company does Richard Cross work for?

Richard Cross works for Amazon

What is Richard Cross's role at the current company?

Richard Cross's current role is Senior Technical Program Manager @ Amazon | BSIE | MBA | PMP - Project Kuiper - OpEx.

What is Richard Cross's email address?

Richard Cross's email address is ri****@****zon.com

What is Richard Cross's direct phone number?

Richard Cross's direct phone number is +120643*****

What schools did Richard Cross attend?

Richard Cross attended Uw Foster School Of Business, University Of Central Florida.

What are some of Richard Cross's interests?

Richard Cross has interest in Mathematics, Physics, Business, Abraham Lincoln, Clothing, Education, Seattle, Fashion And Style, Music, Google.

What skills is Richard Cross known for?

Richard Cross has skills like Lean Manufacturing, Six Sigma, Value Stream Mapping, Industrial Engineering, Analysis, Continuous Improvement, Cross Functional Team Leadership, Engineering, Leadership, Systems Engineering, Project Planning, Team Leadership.

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