Rich Smith Email & Phone Number

Charlotte, NC, US

Charlotte, NC, US

Program Management and Business Analyst role supporting Global Information Security organization and the Cyber Security Technology team.

Richmond, Virginia, US

Monument Consulting is a Contingent Workforce Management company.

San Diego, California, US

Bringing continuous improvement and global standardization to Teradata's Contingent Workforce program through updated technology, process improvement, and industry best practices for risk mitigation.Manage all aspects of a global program used by Consulting Services delivery partners to engage temporary workers for client projects. Responsible for program.

Atlanta, Georgia, US

• Manage a global team of 6 - 13 professional associates, define and manage global processes for 2,000 network Field Engineers and 200+ Call Center agents to procure, entitle and support over 150,000 Cisco devices.
• Manage compliance with Cisco Systems' Partner program
• Achieving US performance rebates at 5% above plan = $750K annual savings in the U.S.
• Increased Europe performance metrics driving 13% and 9% discount increases ($2.2M total net cost savings)
• Redesigned reverse-logistics processes to reduce loss by $500K per year
• Increased staff productivity by up to 30% per year for 5 consecutive years

Atlanta, Georgia, US

• Led the Strategic Plan for the $2.1B (revenue) Customer Services Division
• Drove Strategic Plan development process; consolidated and reconciled Operational and Financial inputs; contributed Marketing content and business analysis
• Deployed a multi-channel employee communication process to train 13,000 employees on the annual updates to the Division’s strategic plan
• Developed strategic marketing initiatives and provided governance of proposed marketing activities and major customer opportunities

Fort Mill, SC, US

• Directed all product marketing programs for $200M Software product resale business in GECITS, a Value Added Reseller of IT Products with $6B in annual sales
• Led the Marketing portion of "Project Phoenix", a total re-engineering of GECITS' business processes which resulted in a company turnaround, from $300M loss in 1999 to slight profit in Q3 of 2000
• Converted 15% (average) gross margin software resale business to 85% GM software sale-as-a-service business

Atlanta, Georgia, US

• The OEM team was a skunk works project to sell NCR-developed technology to manufacturers competing in adjacent markets
• Presales support for computer server sales totaling $50M annually
• Participated in negotiation team which sold (divested) two software product lines at approximate $80M profit to NCR

• SDRC (now part of Siemens PLM) was a $300M provider of Software and Professional Services for Computer-Aided Design, Analysis and Manufacturing
• Defined software product functionality and user interaction requirements using structured design and analysis techniques
• Managed a 10-person department providing Advanced Technical Support and software product Quality Assurance

Randolph AFB, TX, US

• Supported the Air Force procurement program for the C-17 transport aircraft from the Preliminary Design stage through first flight and the first months of flight testing
• Reviewed and approved design specifications, test specifications, and test results for both the Digital Electronic Flight Control system and the back-up, mechanical flight control system
• Supported component-level and system-level testing, including ground and flight tests for performance, safety and environmental characteristics

Masters Studies, Mechanical Engineering

Bachelor Of Science - Bs, Mechanical Engineering