Rich Knight Email & Phone Number

Portland, Oregon Area

Portland, Oregon Area

Portland, Oregon Area

Mentoring sales team to increase productivity and profitability through weekly store meetings and one on one training. Driving profitable sales and margin while reducing variability and improving performance. Coached and retained talented candidates for key roles.

Portland, Oregon Area

Measured over 9,000 homes for carpet, hardwood, vinyl and ceramic tile.Excellent track record for Scheduling 8 to 13 appointments daily, each appointment having an hour window.100% customer satisfaction.

Portland, Oregon Area

Held full P&L responsibility for Sales and Service departments generating $15 million in annual revenue. Developed and motivated staff of five direct and 45 in-direct reports to attain performance standards. Analyzed reports to measure productivity and goal achievement, and determine unacceptable trends for performance improvement. Collaborated with executive level staff to establish and implement policies and procedures.

Portland, Oregon Area

Managed sales and merchandising activities of 15 direct reports driving annual revenue of $10 million. Partnered with sales team, providing weekly sales training and re-caps to attainment of sales budgets. Focused employee training on providing 100% customer service to ensure long-term customer loyalty. Tracked and compared all financials, from floor sales, to gross and net revenues. Monitored inventory levels, merchandising, and advertising sets to produce customer up-selling.

Portland, Oregon Area

Overseen financial revenue and expense goals for retail sales and service operations generating $30 million in annual revenue. Supervised staff comprised of 4 managers, 40+ service and sales personnel, and eight onsite service technicians, Tracked and compared all financials, from floor sales, to gross and net revenues. Monitor inventory levels, merchandising, and advertising sets to produce customer up selling. Attended weekly meetings with regional manager and corporate executives to communicate progress and overcome obstacles.

Portland, Oregon Area

Overseen operations for kitchen cabinet department with $6.2 million in annual revenue and 5 kitchen designers. Monitored and measured final designs to produce up selling of countertops, appliances. Maintained department records and schedules, ordered parts and supplies, and responded to customer inquiries.