Rich Phillips Email & Phone Number

Manchester

Cascade is a professional service consultancy offering creative commercial solutions to purpose-driven businesses. It has delivered transformational projects to businesses across the professional services sector, combining the value of empowered people, refined processes and effective technology. Cascade's purpose is to offer innovative perspectives on the sustainable delivery of professional services, strategic project management, technology-driven process change and growth leadership.Projects delivered by Cascade have influenced cultural and process change across PLCs, Partnerships and companies operating within the legal & professional services sector.Sample of projects completed: • Acting as interim COO with a pan-European projects business to start up and establish a multi-company structure to deliver sustainability and welfare projects.• Initiated a community energy project to help local schools maintain a comfortable learning environment in their classrooms when experiencing extreme temperature events.• Inspired innovative collaborations and digital transformation programmes for a range of legal and financial businesses that produced a minimum of 20% income growth per customer alongside 10%-20% cost reductions after embedding sustainable consumption and recycling practices.• Built and authored a socially equitable and inclusive recruitment and training program for an academy at a national operation to create 25+ legal advisers per year from non-legal backgrounds.• Re-designed procurement processes to improve sustainable supply chains.• Delivered a specialist advisory service for corporate development, governance, and business disposals.• Collaborated with a due diligence consultancy to provide specialist legal analysis over 1500+ matters.

As Projects Director I played a key part in the rapid expansion of the company's growth from a turnover of £35m to £125m, which established the business as one of the fastest growing professional services businesses in the UK.• Built and led a lean, multi-site hub of 5 support services that handled 50k+ enquiries each year and supported 1200+ professional advisers.• Directed cross-function teams to deliver cultural and operational integrations across 18 acquisitions nationally (23 sites).• Established sustainable programs in every acquired location, managing local workforce flexibly to lead the reduction of on-site paper usage by c90% and print copy by c95%.• Re-designed key procurement processes and supplier contracts resulting in costs savings of £1m+ year on year alongside a 50% reduction in transportation carbon emissions.• Transformed performance management, governance, recruitment, and budgeting processes by embedding new technologies.

Manchester, United Kingdom

As a Divisional Head I spearheaded the transformation of two key service streams and provided specialist advice to enable a strategic acquisition of a national advisory business.• Modernised the delivery process for the most profitable service line to deliver significant productivity gains.• Mentored and led a national field sales force (2 managers, 20 advisers) handling 250+ customer opportunities per month and a national tele-support team (2 managers, 10 advisers) handling 1000+ calls per month.• Inspired and crafted a transformative software tool for field sales that improved initial customer response times by 80%, totally eradicated data duplication errors in the early phases of a contract, and increased cash collection rate.• Forged new commercial relationships with financial and charitable organisations to enhanced income streams.• Launched a training program to open a new pathway to a legal career that up-skilled and trained 20+ new recruits per year.• Conducted the legal assessment of a due diligence exercise to acquire a national network of 20+ professional advisers.

Diploma In Sustainable Business

Step Accredited Practitioner

Education record

Postgraduate Diploma in Legal Studies

Llb (Hons)

Education record

A-levels x3, GCSE x9