Richard J. Shaw's Location
Houston, Texas, United States, United States
Richard J. Shaw's Contact Details
Richard J. Shaw work email
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Richard J. Shaw personal email
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Richard J. Shaw phone numbers
About Richard J. Shaw
A creative, customer-centric, results driven executive, with proven success in leading global operations as well as driving strategic business transformations, and leading new business initiatives. With over 25 years experience, I have had the privilege of building and leading globally diverse services, projects, technology and operations teams around the world while living in the UK, Middle East, and USA.As a CX evangelist - I believe customer loyalty is earned when innovative products deliver exceptional experiences AND solve customer challenges are matched with outstanding service. As a technology enthusiast, I look to leverage technology, and innovation as a means to creating value for customers, while driving growth and differentiation for the business. I am a big believer that business results and success come when you focus on the right behaviors, and creating a culture of growth and innovation and a clear, inspiring strategy.
Richard J. Shaw's Current Company Details
Honeywell
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VP & Chief Technology Officer, PMC
- Website:
- rittal.com
- Company email:
- info@sps.honeywell.com
Richard J. Shaw Work Experience Details
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Vp & Chief Technology Officer - PmcHoneywell Apr 2024 - PresentCharlotte, North Carolina, Us• Responsible for overseeing all technology-related activities within Honeywell PMC operations (an SBU within Honeywell’s Industrial Automation SBG) steering innovation and product development to align with customer needs. • Directing globally distributed R&D teams and design centers to deliver critical NPI’s and innovation aligned to business objectives focused on driving growth and enhancing PMC's market differentiation. • In addition to PMC, I have an extended role in supporting the Industrial Automation CTO with the broader IA technology strategy including AOP, STRAP and M&A opportunities.
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Vice President, Customer ExperienceResideo Aug 2021 - Apr 2024Scottsdale, Arizona, UsLeading Customer Experience Strategy, User Experience Design, Customer & Product Support, Training & Enablement, Customer Success & Services Operations for Resideo's Products & Solutions division. -
Sr Director, Customer Experience & Cx Operations (Head Of Support)Resideo Oct 2018 - Aug 2021Scottsdale, Arizona, UsHead of Global Support Organization - a team of 400 dedicated product support hero's working hard to support customers 7 days a week in B2C and B2B segments in an omni-channel environment (phone, email, social and digital channels). Responsible for leading CX transformation through people and technology enablement activities across ensuring balance between cost, productivity and customer experience.
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Sr Director, Customer Experience Transformation | Operational ExcellenceHoneywell Aug 2018 - Oct 2018Charlotte, North Carolina, UsJoined the Honeywell Homes and Global Distribution business in readiness for the upcoming spin out of Honeywell to become Resideo Technologies Inc. Responsible for Transformation, and Global Operational Excellence as part of the Customer Experience (CX) function.
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General Manager - Connected Assets | Iiot | Digital TransformationHoneywell May 2017 - Aug 2018Charlotte, North Carolina, Us• Global responsibility, leading a startup breakthrough initiative for Honeywell Connected Plants’ Asset Performance Management and IIoT business.• Responsible for P&L, strategy and NPI (VOC, market identification, offering conceptualization, product development, pricing, marketing and launch)
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Global Director, Technical Support | Customer Experience TransformationHoneywell Mar 2014 - May 2017Charlotte, North Carolina, Us• Responsible for definition and execution of a strategic, CX transformation and Technical Support strategy for a 5B$ business unit and leading a team of 200+ global support engineers, managers and consultants, coordinating between technology, quality and supply chain on critical customer satisfaction issues.• Led strategic organizational transformation through integration of multiple business units into 1 unified Technical Support Organization. • Led significant improvement in overall customer experience by driving customer centric culture and MOS, as well as the deployment of a new Digital Experience for B2B customers with deployment of modern CRM, Customer Support Portal, and Communities.• Also responsible for leading the design and deployment of digital workflow solutions to Honeywell Process Solutions 1500+ strong Field Service Team. Deployment of technology (hardware, software and/or applications) to support our field service and technical support teams to deliver maximum efficiency in supporting our customers whilst seamlessly ensuring compliance with Global Service Management Processes.
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Field Technology Leader (Lifecycle Services & Solutions)Honeywell Jan 2014 - Jul 2014Charlotte, North Carolina, Us*This role now reports into me as part of my new function as Global Director, Technical Support*-----------------------------------------------------------------------------------------------Responsible for leading the design and deployment of technology, tools, digital workflow solutions to Honeywells 1500+ strong Field Service Team with aim of delivering maximum efficiency/productivity in supporting our customers whilst seamlessly ensuring compliance with Global Service Management Processes.The deployed solutions are to simplify the life of our people in the field (reducing the admin burden – giving them more time to do what they do best - focus on our customers) whilst delivering real time benefits back to the business. The solutions seamlessly integrate into our IT infrastructure and support our global processes allowing us to capture more accurate data so we can better articulate the value we bring to our customers.
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Program Manager & Site Leader (Qsgtl)Honeywell Mar 2011 - Jan 2014Charlotte, North Carolina, UsResponsible for the commercial, contractual, operational management and execution of a multi-million dollar services program with a team of over 30 engineers within a strategic corporate account. • Continued evaluation and development of the services program to QSGTL with particular focus to the life cycle services program.• Acting as a key customer interface providing single representation and escalation for all HPS lines of business (LOB) at the customer site.• Responsible for HSE management and promoting a visible HSE aware culture within the site team – working towards ‘Goal Zero’.• Responsible for financial forecast to the business of cost, revenue and profitability for the site team. • Responsible for all site staffing decisions and mobilisations. Targeted to increase billability and utilisation. • Responsible for driving service operational excellence, adherence to global service management business processes. Establishment of site specific procedures, best practices and project controls.• Contract Management Planning and KPI reporting.• Driving and delivering growth initiatives within the install base. • Responsible for team development, individual growth and development of direct reports and proactively demonstrate leadership by influence.
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System Custodian / Site SupervisorHoneywell Mar 2010 - Mar 2011Charlotte, North Carolina, UsProcess Automation System Custodian (Technical Authority) and Site Supervisor for Honeywell at the Qatar Shell Pearl GTL Site. Responsibilities included supervision of site teams,staffing, acting as technical focal point for asset team and PMC. Responsible for building and leading the PAS maintenance team and leading the infrastructure delivery team through to successful system handover and project close out.
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Snr Project Manager (Mega Projects)Honeywell Sep 2008 - Mar 2010Charlotte, North Carolina, UsResponsible for various aspects of ICSS infrastructure delivery and TST (technical standards team) with specific focus on asset management (smart field instrumentation), HMI, and system performance.Also responsible for provision of technical support and consultancy to multiple IC’s and internal project teams relating to HMI and Asset Management, and also other general system wide aspects or interfaces. Other responsibilities included:• Design and production of productivity tools for project teams• Involved in System Performance Modelling and Technical reviews and audits.• Responsible for co-ordinating field device testing and template activities• Responsible for project and resource planning activities• Involved in onsite commissioning and start up of DCS system infrastructure in Qatar.
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Project Manager (Uk Service Projects)Honeywell Aug 2006 - Sep 2008Charlotte, North Carolina, UsManagement responsibility for the UK Service Projects Business to ensure that project objectives are achieved within time, cost and quality constraints.Financial responsibility for all UK Service Projects, including preparation and management of schedules, budgets, monthly forecasting of costs, earned revenue and profit margin. Post project financial analysis.Responsibility for resourcing through UK project engineering teams and sub-contractors, including personal development planning for staff. Management of Risk and contingency planning, and identifying project scope changes and implementing change control proceduresProvision of technical support and consultancy to the sales account management team relating to project bids.
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Principle Project Engineer / SupervisorHoneywell 2005 - Aug 2006Charlotte, North Carolina, Us
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Project EngineerHoneywell 2003 - 2005Charlotte, North Carolina, Us
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ApprenticeHoneywell 1999 - 2003Charlotte, North Carolina, Us
Richard J. Shaw Skills
Dcs
Process Automation
Automation
Scada
Modbus
Hmis
Integration
Instrumentation
Project Management
Plc
Foundation Fieldbus
Honeywell Dcs
Change Management
Experion Pks
Operations Management
Contract Management
Oil And Gas Industry
Contract Negotiation
Account Management
Software Project Management
Technical Project Leadership
Networking
People Skills
Digital Strategy
Business Process Improvement
Dispute Resolution
Service Lifecycle Management
Digital Transformation
Iiot
Customer Experience Management
Customer Experience Transformation
Virtualization
Commercial Management
Product Development
Product Management
Customer Relationship Management
Technical Support
Customer Satisfaction
Experience Design
Sap
Software Lifecycle Management
It Project Implementation
Scaled Agile Framework
Customer Experience Design
Customer Experience Analysis
Service Management
Lifecycle Services
Net Promoter Score
Kcs
Knowledge Management
Experion
Hart
Windows Domain
Eac
Sales Engineering
Project Staffing
Cost Planning
Richard J. Shaw Education Details
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The London School Of Economics And Political Science (Lse)Executive Global Masters (Msc) In Management -
Birmingham City UniversityElectronics And Computing
Frequently Asked Questions about Richard J. Shaw
What company does Richard J. Shaw work for?
Richard J. Shaw works for Honeywell
What is Richard J. Shaw's role at the current company?
Richard J. Shaw's current role is VP & Chief Technology Officer, PMC.
What is Richard J. Shaw's email address?
Richard J. Shaw's email address is f.****@****oup.com
What is Richard J. Shaw's direct phone number?
Richard J. Shaw's direct phone number is +177047*****
What schools did Richard J. Shaw attend?
Richard J. Shaw attended The London School Of Economics And Political Science (Lse), Birmingham City University.
What are some of Richard J. Shaw's interests?
Richard J. Shaw has interest in Education.
What skills is Richard J. Shaw known for?
Richard J. Shaw has skills like Dcs, Process Automation, Automation, Scada, Modbus, Hmis, Integration, Instrumentation, Project Management, Plc, Foundation Fieldbus, Honeywell Dcs.
Who are Richard J. Shaw's colleagues?
Richard J. Shaw's colleagues are Jessmer John Palanca, Stewart J. Kohnberg, Faysal Al-Zabit , Mba, Robert Fullerton, Joseph Gaylord, Orian Frenkel, Steve Johnson.
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