Richard Kelly Email & Phone Number

Hartford, Ct, Us

Glastonbury, Connecticut, United States

Norwich, Connecticut, United States

● Managed relationships for a dozen enterprise accounts.● Planned customer success criteria, initiatives, and cases to support short-/long-term business goals.

New London/Norwich, Connecticut Area

● Led and applied PM best practices to increase the effectiveness and efficiency of the Client Implementation Services (CIS) team.● Assisted PM Red Team to address customer escalations and issues● Created and maintained internal Salesforce site and authored how-to guides, best practices, and Knowledge Base for PM referenceSteered and oversaw Client Implementation lifecycle while synchronizing with various groups within the business unit to ensure on-time and successful project… Show more ● Led and applied PM best practices to increase the effectiveness and efficiency of the Client Implementation Services (CIS) team.● Assisted PM Red Team to address customer escalations and issues● Created and maintained internal Salesforce site and authored how-to guides, best practices, and Knowledge Base for PM referenceSteered and oversaw Client Implementation lifecycle while synchronizing with various groups within the business unit to ensure on-time and successful project deployments. Communicated ongoing status/issues to clients as well as escalated critical conditions to higher management. Coordinated and managed project schedules, meetings, and other related project activities in compliance with the project scope. Identified and resolved project issues, constraints, dependencies, and risks in conjunction with the client. Show less

Held diverse roles in software development teams throughout product development cycles, with a history of increasing responsibility and accomplishment on mission-critical software. I am familiar with all areas of Project Management Body of Knowledge, as defined by the Project Management Institute. Experienced with managing projects in GxP quality assurance environment. Managed capital and expense project to deliver a global workflow management solution to optimize chemical research… Show more Held diverse roles in software development teams throughout product development cycles, with a history of increasing responsibility and accomplishment on mission-critical software. I am familiar with all areas of Project Management Body of Knowledge, as defined by the Project Management Institute. Experienced with managing projects in GxP quality assurance environment. Managed capital and expense project to deliver a global workflow management solution to optimize chemical research Managed multiple simultaneous projects in a matrix organizationalstructure Applied agile, continuous improvment and change management methodologies to scale project work Provided accurate reporting utilizing document repositories, recurring status meetings and ad hoc communications regarding ongoing projects and initiatives Tracked risks and issues and mitigation strategies throughout the life of a project or work effort Coordinated, negotiated and motivated outside vendors and off-shore resources in support of timelines and IT project deliverablesPartnered with business analysts to refine requirements (business, functional, usability and regulatory), develop use cases and co-author supporting documents Show less