Vice President Of Professional Services
CurrentHead of Professional Services responsible for creating, developing and growing new and existing SAP Services offerings; includes Staff Management / Client Success / Business Development / Sales / Business Line P&L responsibilities / Operations / Training & Special Services / Staff Mentoring & Development / Recruiting.Analyze KPIs and key metrics to review company performance and health. Accountable for staff utilization, gross profit margins. Conduct staff performance reviews and client success reviews to promote retention and growth.Handle client project financial reviews: Operations / Staffing / Project Management / Client Satisfaction / Contracts / Negotiation.Develop and enhance professional service offerings in emerging technologies:• SAP Usability / Mobility Platform,• SAP Training & Special Services,• Organizational Change Management (OCM),• Program Management Office (PMO),• On*Call Production Support Services (Managed Services),• Digital Transformation.