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Rich Lafferty Email & Phone Number

Cloud/SaaS Reliability Leader - Principal Reliability Engineer @ PagerDuty at PagerDuty
Location: Dartmouth, Nova Scotia, Canada 9 work roles 1 school
1 work email found @pagerduty.com 5 phones found area 647, 416, and 481 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 5 phones

Work email r****@pagerduty.com
Direct phone (647) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
PagerDuty
Role
Cloud/SaaS Reliability Leader - Principal Reliability Engineer @ PagerDuty
Location
Dartmouth, Nova Scotia, Canada
Company size
201 employees

Who is Rich Lafferty? Overview

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Quick answer

Rich Lafferty is listed as Cloud/SaaS Reliability Leader - Principal Reliability Engineer @ PagerDuty at PagerDuty, a company with 201 employees, based in Dartmouth, Nova Scotia, Canada. AeroLeads shows a work email signal at pagerduty.com, phone signal with area code 647, 416, 481, and a matched LinkedIn profile for Rich Lafferty.

Rich Lafferty previously worked as Principal Site Reliability Engineer at Pagerduty and Staff Site Reliability Engineer at Pagerduty. Rich Lafferty holds B.A. (Hons), Sociology from Mcgill University.

Company email context

Email format at PagerDuty

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{first_initial}{last}@pagerduty.com
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AeroLeads found 1 current-domain work email signal for Rich Lafferty. Compare company email patterns before reaching out.

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Profile bio

About Rich Lafferty

SaaS operations expert and leader who has directed production and internal IT operations strategy and implementation at FreshBooks for nearly a decade, building their production architecture and hiring and managing the teams who run it. With both technical acumen and senior management experience, am as comfortable in front of a terminal window as in front of the board of directors.

Listed skills include Apache, Linux, Perl, Bash, and 33 others.

Current workplace

Rich Lafferty's current company

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PagerDuty
Pagerduty
Cloud/SaaS Reliability Leader - Principal Reliability Engineer @ PagerDuty
600 Townsend Street, Suite 200, San Francisco, CA 94103, us
Website
pagerduty.com
Employees
201
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Company profile
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9 roles · 28 years

Rich Lafferty work experience

A career timeline built from the work history available for this profile.

Principal Site Reliability Engineer

Current
Pagerduty

San Francisco, CA, US

Apr 2024 - Present

Staff Site Reliability Engineer

Pagerduty

San Francisco, CA, US

Oct 2020 - Apr 2024

Senior Site Reliability Engineer

Pagerduty

San Francisco, CA, US

May 2017 - Oct 2020

Director Of It

Freshbooks

Toronto, Ontario, CA

  • Reporting to the CTO, developed FreshBooks' overall IT and production operations strategy; hired and led the manager and principal system administrator of the Operations team, coaching them on people and technical.
  • Regularly exceeded 99.98% monthly production availability
  • Built and managed $4M annual budget, working directly with Controller, CFO, and CTO
  • Transplanted the Operations team from Admin/Finance to the Product Development organization to improve collaboration and build devops culture
  • Managed PCI Compliance project across the company; wrote security policy and AUP, managed relationship with auditors, and ensured PCI was prioritized at executive level
Dec 2013 - May 2017

Network Operations Manager

Freshbooks

Toronto, Ontario, CA

  • In addition to my previous technical responsibilities, I hired and managed the Operations and Desktop Support teams, leading, coaching, and managing the performance of the individual contributors on those teams.
  • Hired and led team of 6 sysadmins and two desktop support specialists
  • Developed and implemented cloud application performance monitoring strategy
  • Drove IT and electrical aspects of constructing three new offices, from 15,000 to 80,000 sq ft and with budgets from $600,000 to $1.5M
  • Led build automation team in migrating from long-lived ESXi and Rackspace Cloud Jenkins workers to fully automated AWS/Docker approach
  • Led migration from biweekly scheduled releases to several releases per day
Dec 2009 - Dec 2013

System Administrator (Network Operations Manager)

Freshbooks

Toronto, Ontario, CA

  • As FreshBooks’ 11th hire, responsible for all production operations and internal IT, taking over day-to-day administration, and planning for scalability and reliability, from Rackspace’s managed hosting service.
  • Designed and implemented disaster-recovery infrastructure and procedures, which survived total outages of an entire Rackspace datacentre
  • Administered production and office MySQL instances, including complex replication and performance tuning
  • Introduced Puppet to automate administration of production and internal servers
Dec 2007 - Dec 2009

Senior System Administrator

Mitel

Kanata, Ontario, CA

  • Managed production and R&D network of 50+ Linux, Solaris, and Windows servers, including Internet mail and DNS servers
  • Designed, built and managed highly-available Linux, Apache, and MySQL-based licensing server cluster
Sep 2003 - Aug 2007

System Administrator/Support Specialist

E-Smith
  • Managed network of 10+ Linux-based servers and 50+ Linux- and Windows-based desktop and lab workstations
  • Provided top-tier technical support and sales engineering for key customers, distributors and press contacts
2001 - 2003 ~2 yrs

System Administrator/Web Programmer

Concordia University

Montreal, Qc, CA

  • Developed web applications in Perl and PHP, and administered 5-6 web servers as technical lead of 5-person web development team
  • Migrated web and database environments from proprietary Mac-based platform to Linux, Apache, PostgreSQL, and Perl/PHP, reducing annual license budget by 80% and hardware refresh budget by 50%
1998 - 2001 ~3 yrs
Team & coworkers

Colleagues at PagerDuty

Other employees you can reach at pagerduty.com. View company contacts for 201 employees →

AA Alexis Acevedo Alexis Acevedo Colleague at Pagerduty Chile, Chile View → IN Ifan Nk Ifan Nk Colleague at Pagerduty Jepara Regency, Central Java, Indonesia, Indonesia View → EG Eduardo González Eduardo González Colleague at Pagerduty Santiago, Santiago Metropolitan Region, Chile, Chile View → ZM Zorah Mardesich Zorah Mardesich Colleague at Pagerduty San Francisco Bay Area, United States, United States View → JL Jeff Lindsey Jeff Lindsey Colleague at Pagerduty Greater Chicago Area, United States, United States View → WW Winny Wen, Cfa Winny Wen, Cfa Colleague at Pagerduty San Francisco Bay Area, United States, United States View → JS Johnna S. Johnna S. Colleague at Pagerduty Washington DC-Baltimore Area, United States, United States View → DC Diego C. Diego C. Colleague at Pagerduty Los Angeles, California, United States, United States View → CT Chloe Taylor Chloe Taylor Colleague at Pagerduty Boston, Massachusetts, United States, United States View → SG Sanghamitra Goswami Sanghamitra Goswami Colleague at Pagerduty Greater Chicago Area, United States, United States View →
1 education record

Rich Lafferty education

  • Mcgill University
    Mcgill University
    Sociology
FAQ

Frequently asked questions about Rich Lafferty

Quick answers generated from the profile data available on this page.

What company does Rich Lafferty work for?

Rich Lafferty works for PagerDuty.

What is Rich Lafferty's role at PagerDuty?

Rich Lafferty is listed as Cloud/SaaS Reliability Leader - Principal Reliability Engineer @ PagerDuty at PagerDuty.

What is Rich Lafferty's email address?

AeroLeads has found 1 work email signal at @pagerduty.com for Rich Lafferty at PagerDuty.

What is Rich Lafferty's phone number?

AeroLeads has found 5 phone signal(s) with area code 647, 416, 481 for Rich Lafferty at PagerDuty.

Where is Rich Lafferty based?

Rich Lafferty is based in Dartmouth, Nova Scotia, Canada while working with PagerDuty.

What companies has Rich Lafferty worked for?

Rich Lafferty has worked for Pagerduty, Freshbooks, Mitel, E-Smith, and Concordia University.

Who are Rich Lafferty's colleagues at PagerDuty?

Rich Lafferty's colleagues at PagerDuty include Alexis Acevedo, Ifan Nk, Eduardo González, Zorah Mardesich, and Jeff Lindsey.

How can I contact Rich Lafferty?

You can use AeroLeads to view verified contact signals for Rich Lafferty at PagerDuty, including work email, phone, and LinkedIn data when available.

What schools did Rich Lafferty attend?

Rich Lafferty holds B.A. (Hons), Sociology from Mcgill University.

What skills is Rich Lafferty known for?

Rich Lafferty is listed with skills including Apache, Linux, Perl, Bash, Unix, Shell Scripting, System Administration, and Solaris.

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