Richenet Lafleur Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Atlanta Metropolitan Area

• Achieved an 80% first-call resolution rate within the first three months, reducing escalations by 25%.
• Ass Led collaborative efforts with cross-functional teams to ensure timely implementation of Workday and UKG modules, resulting in a 30% increase in overall process efficiency across departments through successful.
• Logged an average of 100 support tickets weekly, ensuring comprehensive documentation and categorization for accurate tracking and analysis.
• Provide technical support and technical assistance to all internal users in the corporate office and in NA (North America).
• Active directory account creations, modifications, password reset, and folder naming & permissions.
• Learn functions of company software systems and walk users through steps to achieve their goals.

Atlanta, Georgia, United States

• Install, configure, and upgrade computer systems and peripherals.
• Respond to service tickets and requests promptly, ensuring timely resolution.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Document all activities, including solutions implemented and equipment changes.
• Experience with HEAT ticketing system and Microsoft active directory.
• Troubleshoots systems and network problems and diagnosed and solved hardware and software faults.

Atlanta, GA

Atlanta, GA

• My experience includes leveraging cloud-based technology packages, such as Workday, to deliver tactical configurations that met client requirements.
• Demonstrated proficiency in using Microsoft PowerPoint, Word, and Excel to create presentations and synthesize complex planning dependencies.
• Applied my in-depth application knowledge, project management skills, and effective delivery approaches to successfully implement and manage various projects.
• Conducted comprehensive analysis of Salesforce modifications, alterations, and user preferences on a monthly basis, sharing my findings with the product owner to ensure exceptional user experiences across the.

Atlanta, GA

INROADS develops and places talented underserved youth in business and industry. The Leadership Development Program provides training in resume enhancement, impression management, effective interviewing, and career progression, and helps students compete for paid internships that lead to full-time employment.

Atlanta, GA

• As a customer service agent, I prioritized delivering superior service by effectively communicating rental terms and conditions, vehicle features, and additional services, including optional protection products.
• Innovated the vehicle repair process by introducing new strategies that led to a 20% reduction in inventory issues, significantly enhancing the efficiency of the repair process.
• Collaborated with managers to evaluate performance and track inoperative vehicles, utilizing my attention to detail and organizational skills to create a comprehensive report for management review.

Greater Atlanta Area

• As a member of the Market Strategy group at Kaiser Permanente, I supported Marketing, Sales, and Business Development to drive sustainable growth through forecasting, analytics, and strategic collaboration.
• Successfully managed over 20 Risk, Compliance, and Technology projects by creating project timelines, defining milestones, and identifying critical paths.
• Conducted comprehensive industry, market, and competitor analysis, leveraging forecasting techniques to uncover actionable insights that informed decision-making across Kaiser Permanente and its business units.
• Utilized my expertise in Tableau Desktop to design and develop visually appealing dashboards that presented key organizational metrics and indicators in a clear and concise manner.

Tampa/St. Petersburg, Florida Area

• During my summer internship with Verizon's Cloud Platform & Engineering teams, I collaborated with senior cloud systems engineers and developers on-premise and offshore to improve tools and services using a.
• Created comprehensive documentation outlining best practices for server infrastructure, virtualization, and cloud computing.
• Contributed to an agile team alongside senior cloud system engineers and developers, working to implement software development best practices, such as test automation, continuous deployment, and application monitoring.
• Played a key role in enhancing and developing a Cloud Platform and services that enabled efficient tracking of essential documentation across Verizon Cloud's database.

Atlanta, Georgia

• The Frederick Douglass Academic Resource Center is a multifaceted academic enhancement facility aimed at providing interactive programs that promote student academic skill-building and serve as a valuable academic.
• Offering 15 hours per week of computer science tutoring and academic programming to Morehouse College students, the center establishes enduring relationships that enhance the likelihood of students successfully.
• Utilizing positive reinforcement techniques, the center provides constructive feedback to students, effectively motivating and building confidence in their academic abilities.

Miami, Florida

• Proficiently upheld precise records of each transaction while ensuring that all relevant documentation and paperwork adhered to compliance regulations.
• Demonstrated an extensive knowledge of bank products, services, and industry best practices, ensuring that clients received the most up-to-date and relevant information.

Bachelor Of Arts - Ba, Economics, 3.23 Cumulative Gpa

Activities and Societies: Morehouse Business Association (MBA), National Society of Black Engineers (NSBE), Peer Forward, Inroads.

High School, Finance, General, Gpa: 3.5, 4.0

Activities and Societies: Summa Cum Laude, College Summit, 5000 Role Models, Varsity Football, Track & Field, and National Honor Society