Rich Lithgow

Rich Lithgow Email and Phone Number

Owner and Manager @ RSL Tech, LLC
Roanoke Rapids, NC, US
Rich Lithgow's Location
Roanoke Rapids, North Carolina, United States, United States
Rich Lithgow's Contact Details
About Rich Lithgow

OBJECTIVETo grow professionally through the support of strong connections with amazing skills to the point where I may pass on to others something amazing.Specialties: Computer Repair, Networking, Web Design, Graphic Design, Photography, Technology, Sales

Rich Lithgow's Current Company Details
RSL Tech, LLC

Rsl Tech, Llc

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Owner and Manager
Roanoke Rapids, NC, US
Rich Lithgow Work Experience Details
  • Rsl Tech, Llc
    Owner And Manager
    Rsl Tech, Llc
    Roanoke Rapids, Nc, Us
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  • Rsl Tech, Llc
    Owner/Manager
    Rsl Tech, Llc Jan 2006 - Present
    Roanoke Rapids, North Carolina, United States
    Created a profitable small business based on technology services including computer repair, web design, computer networking, and computer/technology training.Created business partnerships to eliminate the need for startup capital and provided a profit in the first year of business.Currently provides expert certified computer repair for the local area small businesses and residents both in-house and on-site.Designs and implements small business computer networks and repairs/upgrades existing home and business networks including wireless connectivity.Consults, Designs, and Develops web sites and Internet applications for local small businesses, Realtors, and churches.Provides graphic design services for printed materials, social media, websites, digital and print marketing.Provides photography/videography for print and digital marketing.
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  • Nationwide Insurance
    Associate Agent
    Nationwide Insurance May 2013 - Dec 2014
  • Staples
    Sales Manager
    Staples Dec 2007 - Apr 2013
    * Supervise, recruit, train, develop, coach and communicate with all associates and managers as well as assess performance * Effectively coordinate & manage sales activities * Stay current on new technologies and ensure associate understanding * Ensure a positive customer experience * Achieve store level earnings and sales goals * Ensure company presentation standards are met * Supervise store security and safety * Maintain adherence to all company policies and procedures * Supervise in-store computer repair and technology services
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  • Msat Electronics
    Assistant Director Of Operations/Alltel Sales Manager
    Msat Electronics Dec 2005 - Jan 2007
    Assists in supervising the day to day activities of the contracted satellite installation technicians.Assists in operations of installation services including satellite, high-speed Internet, home theater, and computer networks.Manages and performs all computer sales, services, and support for both the company and the customers.Assisted in obtaining an Alltel agent contract. Manages all aspects of the Alltel department including advertising, inventory, sales, training, and financial reporting.
  • Best Buy
    Geeksquad Agent
    Best Buy Jul 2005 - Nov 2005
    Repairs computers and inspects electronics.Sells computers and computer services. Provides expert customer service for technology products.
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  • C3I Inc
    Siebel Administrator/System Administrator
    C3I Inc May 2004 - May 2005
    Handles operational & technical production issues escalated by first tier technical support group.Monitors system for consistent usage and corrects/reports inconsistencies & problems.Administers general CRM system functions (Employees, Responsibilities, LOVs)Designs & develops reports by working with business leads.Processes Name change, New Hires, Terminations and property changes in Siebel(CRM), NT, Exchange, Connectivity and Remoteware Environments.Liaises with the tech support group ensuring bugs identified at the Help Desk level are documented and communicated to the development team for debuggingLiaises with C3i departments (i.e.: Helpdesk, Rollout, Professional Services) when they engage C3i clients.Assist (i.e.: Helpdesk, Lead Admins, application maintenance, Production Services) with new clients.Implements and maintains system monitoring and performance measuring tools in support of systems covered under the agreement as needed.Assists C3i operations team with specific subject matter expertise to provide operational and maintenance recommendations that will provide increase customer satisfaction. Assists Level-2 problem in identification, analysis, diagnostics and resolution of problems in the areas in scope of this agreement.Performs periodic scheduled systems maintenance and audits of supported systems.Assist with the creation of new working specifications for the implementation of added or new system services that are in scope of this agreement.Projects include assisting the reporting manager developing report automation and assisting the engineering team with subject matter expertise.Designs and develops multiple windows applications/tools to increase productivity and automate tasks.Ability to work independently and take initiative to identify opportunities for system improvements.
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  • C3I Inc
    Helpdesk/Analyst
    C3I Inc May 2002 - May 2004
    Level 1 and 2Provides second level phone support for over 8000 remote users who use IBM T and X series laptops. The support scope includes:Microsoft Office 2000 walkthroughs.Dial-Up Networking using third-party software and windows dial-up networking.VPN using Nortel Networks Client.Troubleshooting broadband connections with Linksys routers connecting multiple machines to DSL or Cable internet.Five different versions of custom Siebel 2000 customer relationship management (CRM) systemsHardware troubleshooting for the laptops, HP Deskjet and Officejet printers, PKI Tokens, RSA SecurID Tokens, USB Hubs, and Linksys BE series routers.Outlook 2000 support connecting to exchange server 5.5.Completing detailed administrative requests for exchange account maintenance, Cisco account maintenance, active directory profile maintenance, RSA SecurID (response only token) accounts, PKI upper level administration requests, and Siebel related requests.Reviewing call logging data for quality assurance and trend finding purposes. Assist the supervisor with supervision of the call floor for 20-25 Level I technicians as needed. Prepare end-of-shift reports to advise management of Help Desk activity.I also hold responsibilities for mentoring inexperienced employees to assure the team performance level is at its best. I help with one-on-one sessions as well as help in-group training. I monitor and send updates for the knowledge base of technical information and walkthroughs to be used as reference for the entire team. I hold project responsibilities for a help desk quick reference data sheet and shipping policy matrix for the five operating companies supported. I manage my own time to result in the most productive day.
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  • Radioshack Corporation
    Assistant Manager
    Radioshack Corporation Jan 1998 - Jan 2001
    Responsibilities include: Supervision of a sales staff consisting of 7 associates; Cash management; Customer Service. Assists in training/mentoring new employees with technical and sales skills.
  • Griffin Enterprises
    Sole Proprietor
    Griffin Enterprises Jan 1998 - Jan 2000
    Part-time Internet development business. Created web sites for local ministries and small businesses. Provided in-home training for Microsoft Windows 98. Designed and built all computers and networks used by the company.

Rich Lithgow Skills

Networking Troubleshooting Technical Support Active Directory Vpn Software Installation Crm Hardware Cisco Technologies Security Help Desk Support Management Microsoft Exchange System Administration Quality Assurance Windows Windows 7 Computer Repair Customer Service Leadership Team Building Training

Rich Lithgow Education Details

Frequently Asked Questions about Rich Lithgow

What company does Rich Lithgow work for?

Rich Lithgow works for Rsl Tech, Llc

What is Rich Lithgow's role at the current company?

Rich Lithgow's current role is Owner and Manager.

What is Rich Lithgow's email address?

Rich Lithgow's email address is ri****@****ith.com

What is Rich Lithgow's direct phone number?

Rich Lithgow's direct phone number is +148062*****

What schools did Rich Lithgow attend?

Rich Lithgow attended Brick Computer Science Institute, Rowan College At Burlington County.

What skills is Rich Lithgow known for?

Rich Lithgow has skills like Networking, Troubleshooting, Technical Support, Active Directory, Vpn, Software Installation, Crm, Hardware, Cisco Technologies, Security, Help Desk Support, Management.

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