Rich Miller Email & Phone Number

Livonia, Michigan, United States

Provide guidance and technology roadmapsDesigned and implemented new technology and tech refresh cyclesMeet with champions to develop budgetsDevelop and deliver root cause analysis for troubleshooting efforts to business ownersDesign and deliver preventative measure stepsEvaluate and report on project and timelines for vendor proposalsInstallation, Migration, Maintenance, Troubleshooting and Design of Business Network Systems, Including:Microsoft Servers 2000, 2003, 2008, 2012Enterprise StorageVMware VSphere and Virtual ServersCisco Routing and SwitchingCisco UCS InfrastructureBranch Offices / Remote Access using Citrix and Terminal ServicesMSSQL 2000/2005/2008,2012, MS Exchange 2000/2003/2010/2012, WSUS, SharePoint 2007, 2010, 2013Active Directory and Group Policy processingAdvanced Public and Private DNS configuration and troubleshootingDeployment of hardware firewalls and security appliancesTroubleshoot and resolve complex problems including:Exchange database corruptionDNS record expert

As President of AM Data Service, Inc. my responsibilities extended beyond the technical aspect. I established and maintained relationships with client champions and business owners. Regularly meet to present, discuss and propose solutions regarding new technology and past issues. Established vendor relationships and maintained company financials.

Lead developer and installer for OnBase 9.2 to 13 upgradeDeveloped deployment planDeveloped deployment documentationOnBase Workflow design and developmentDeveloped over 50 lifecycles for document ingestion, routing and manipulationOnBase System Design & AdministrationMaintained PROD, DEV and TEST environmentConfiguration MigrationsCode MigrationsLead Deployment DeveloperCustom Queries and SQL scriptsUnity Script developmentOnBase API developmentCustom E-Form developmentSystem Design and Point of Failure remediationInstalled/Configured Multi server environmentsMultiple processing servers for COLD and DIPDesign Workflows based on SDLC Business RequirementsImplement new processes utilizing DIP, Schedulers, web and socket calls, COLD ProcessingBuild System Design Documentation

Lead initiative to upgrade Patient Account Service Center and Consolidated Supply Chain Centers from WORM based Jukebox Document Retrieval systems to disk Based SAN.30 Locations across the US50-100 GB Database migrations500 GB to 4 TB Data Migrations each site500 – 1000 users per siteLead engineer for OnBase server architectureOnBase Workflow DeveloperCOLD / DIP Process configuration and supportDesign and configure Disk Groups and Document RetentionWeb Server deployment and supportSQL Server Deployment and maintenanceThin and Thick Client deployment and supportKofax Assent Capture, Assent Capture Internet ServerKodak i600, i700 Series Production ScannersPlasmon Jukebox supportTroubleshoot and configure Dell Storage Arrays up to 10 CabinetsTier 3 support for Nationwide 50 Site Administrators and 30,000 users

•Provide systems administration consulting and support for over 100 Law Firms ranging from 5 to 250 network users.Lead Engineer in productivity Lead Engineer for large scale projects including migrations from Novell to Microsoft and Lotus Domino to Microsoft Exchange. Establish and maintain relationship with business ownersOrganize budgeting for clients IT needsDeliver budgetsDeliver root cause and preventative measure of technical problemsInstallation, Migration, Maintenance, Troubleshooting and Design of Small Business Network Systems, Including the following:Microsoft Servers 2000, 2003, SBS 2003, Terminal ServerMSSQL, MS Exchange 2003, WSUSActive Directory, DNS, DHCP, DC’s and Group PolicyFirewalls, UTM, Anti-Virus, Anti-SPAM hardware appliances and softwareOnBase Document Imaging SystemOnBase Certified InstallerOnBase Installation, training and configurationAssisted management with staff assignments, work priorities and time and cost evaluations

• Promoted to Sr. Systems Administrator in 4 months• Lead a Staff of 5 employees.• Attend organization meetings on behalf of IT department• Budget for IT needs• Managed 200 user network• Setup VPN connectivity for 50 users in 4 states• Managed 200+ Workstation LAN• Implemented Citrix Farm for Remote users (Metaframe XP)• Responsibilities included 15 Servers and MSA 1000.

NASCAR Truck Series mechanic. Pit Crew Fueler

Mcitp, Computer Technical Certification

Activities and Societies: Microsoft Certified Information Technology Professional - Server 2008 Administrator

Certification, Computer Networking

Education record