Richard Shoemaker, Mba Email & Phone Number

Crowley, Texas, Us

Tasked with redeveloping the processes and procedures for the facilities maintenance division within the organization. I reviewed staffing models, client profitability, team and divisional performance, vendor management, operational team alignment, and procurement practices. I then implemented best practices to align with organizational goals.• Developed and implemented an internal quote verification process for reviewing client quotes that exceeded NTE (Not To Exceed) limits before delivery.• Defined a process for differentiating between reactive work orders, scheduled maintenance, and project repairs.• Drove the division's internal and external KPIs, scorecards, and profitability.• Redesigned the department's financial projection and reporting processes, achieving a less than 2% variance between projected financial results and month-end close.• Led a team of three Operations Directors and one Senior Director, overseeing the C-Store, Sign Maintenance, Big Box Retail, Retail, Restaurant, and Grocery verticals. Clients included 7-Eleven, TA Petro, Lowes, ALDI, Walmart, Target, Walgreens, Starbucks, QuikTrip, and UPS.

Crowley, Texas, Us

I led a team of 30 Project Managers focused on executing remodeling work, new service installations, and site enhancements for a wide range of clients, including those in the C-store, retail, restaurant, financial services, and multi-family sectors. I built capable teams and leadership structures that successfully executed re-fixture and remodel programs across thousands of locations for multiple clients.• Oversaw successful programs for national brands such as Walmart, Target, Best Buy, Lowes, 7-Eleven, Speedway, Casey's, GPM, Verizon, Petco, Finish Line, and Wells Fargo.• Drove departmental revenue to exceed $50 million while maintaining a favorable profit margin.• Developed customized execution protocols to meet specific client needs, encompassing labor sourcing, material procurement, 3PL logistic management, routing, scheduling, and quality control.• Designed and implemented a program to upgrade coffee and beverage stations at over 5,000 C-store locations nationwide from 2020 to 2022.• Led a 2020 initiative that installed more than 15,000 sneeze guards across over 4,000 financial institutions within three months.• My team was honored with Speedway's "Business Partner of the Year" award in 2021.

Houston, Texas, Us

Directed leasing, facilities, and fleet management across more than 50 medical clinic locations in three states. I implemented a formalized operational structure to support a rapidly growing company that expanded organically and through acquisitions. I was responsible for leasing negotiations, site selection, and capital asset management.• Over $300,000 in cost savings was achieved by renegotiating and renewing existing leases and contracts.• Transitioned the company's capital-intensive fleet to a leasing model, reducing annual expenses by over $100,000.• Established a robust facility reporting and communication framework.• Created a comprehensive site assessment model and protocols, including a traffic model for site selection.• Managed various facilities and real estate vendors, including third-party contractors, utilities, brokers, architects, engineers, and governing authorities.

Dallas, Texas, Us

In a transitional role following the sale of BCSW, I aligned the Real Estate portfolio, Facilities Management, Human Resources, Operations, and Payroll departments with the new ownership's strategic growth objectives.• Held comprehensive responsibility for all new site development, relocations, rebuilds, and management of existing real estate assets.• Developed and executed workplace strategies, including new site selection, contract negotiation, permit and licensing oversight, portfolio management, store openings and closings, relocations, remodeling, and facilities maintenance.• Designed and implemented a facility re-imaging program for the new ownership, completing over 60 location remodels in six months and achieving a 15% budget savings.• Proposed, negotiated, and executed a plan that led to the opening of ten new locations, contributing an additional $6 million in revenue during their first year of operation.

Dallas, Texas, Us

In a performance-based promotion, I reported directly to the company owners and shareholders and was chosen to lead the organization through its sale process. I ensured seamless service delivery to the organization, vendors, and customers throughout this critical period.• Developed and executed internal capitalization and sales strategies aligned with ownership goals.• Maintained open communication channels with employees to boost morale, retain staff, and ensure excellent customer service during the sale process.• Managed the collection and verification of financial information, responded to letters of intent, and prepared and delivered essential company information to prospective buyers. Additionally, I communicated regular status updates to the ownership team.• Conducted strategy meetings with department heads to address questions and concerns, provide updates on the sale process, and assess the status of departmental due diligence tasks.

Dallas, Texas, Us

I provided comprehensive leadership over the company's real estate assets, covering everything from strategic planning and new site selection to contract negotiation and OSHA/EPA compliance.• Developed and managed real estate and facilities' operational and capital improvement budgets.• Sourced, negotiated, and procured capitalized equipment to meet operational needs.• Implemented a strategic growth plan that led to the opening of 60 new locations, expanding the company into three new markets or states through organic growth, acquisitions, internal development, and build-to-suit partnerships.• Established and chaired a monthly Real Estate Committee that significantly improved interdepartmental communication among Finance, Human Resources, Operations, and Ownership.• Achieved $5 million in cost savings through a leasehold restructuring and renegotiation project.• Reduced company debt by $19 million and cut fixed annual costs by $250,000 through negotiating the sale/leaseback of 16 company-owned locations.• Oversaw a $10 million capital equipment acquisition project to expand services and maintain industry competitiveness.

Dallas, Texas, Us

I was brought on board to establish and lead a Facilities Maintenance Department that spans over 175 locations across 9 states and more than 30 major markets.• Implemented a formalized organizational structure to bolster operations, revamped the facilities department, and developed programs for management succession, staff development, and training.• Introduced a communication protocol that allowed field personnel to report facility issues swiftly and accurately, streamlined management approval processes, improved cost controls, and maintained a historical record of all service requests throughout asset lifecycles.• Spearheaded a company-wide rebranding initiative to standardize appearance and functionality across all store locations.• Conducted a comprehensive facilities audit that informed financial budgeting, facilitated accurate asset inventory reconciliation with the balance sheet, and planned for future capital expenditures.• Developed a strategy to achieve marketing uniformity and established maintenance and cleanliness standards tailored for individual locations and markets.• Realized $700,000 in annual operating savings by devising and implementing an outsourcing strategy that enhanced service quality, improved reliability, and reduced risk.

Master Of Business Administration (M.B.A.), Mba

Bachelor Of Arts - Ba, Applied Technology And Performance Improvement