Rich Macqueen Email & Phone Number

Chicago, Illinois, United States

Dayton, Ohio, US

• Senior Project Manager (Software Engineering Manager) 2022 - PresentManaged front end UI/UX team on their transformational journey for their Value Chain Transformation Smart Warehouse application.
• Enabled team to provide exceptional results, with quality code, increased visibility and velocity while building a collaborative culture across multiple divisions with client.
• Provided project support using MIRO and ADO to provide project status transparently and accurately so that Executives could help the team manage disruptions, roadblocks, and priorities.

Schaumburg, Illinois, US

Management (Scrum Master) professional enabled the team to achieve their highest level of performance and team members to fulfill career goals. Servant leader allowing team members to focus on their commitments and reach their full potential. Committed to exceptional results, a strong desire for continuous improvement and the ability to build a.

Riverwoods, IL, US

• Control $40M expense budget with 200+ associates and contractors. Develop strategy, organize, lead, and coach multiple teams to adopt, sustain and improve project delivery through Agile / DevOps / Product / Lean.
• Engineered modernized enterprise-wide database, automating manual processes on Service Now platform reducing analyst's workload 50% and achieving $200K savings in FTE reduction.
• Coached employees on removing blockers, problem-solving, increasing automation, and strengthening performance and career goals.
• Coordinated 100+ onsite and offshore resources for multiple teams, supervising production environment and 99.9% availability goals within $10M budget.

Riverwoods, IL, US

• Established planning process, delivery, and implementation of strategic projects, outperformed key business goals, and leveraged Exstream and Vault vendor platforms. Served as subject matter expert for printed and.
• Oversaw $20M expense budget, guiding 50 technical professionals focused on full development life cycle.
• Turned around high operational and reputational risk model, designing and implementing stronger controls and hardening resiliency across print platform, facilitating Operational Excellence, and realizing cost savings.
• Generated estimated $7M in revenue, personalizing card statement with art designs, color, additional targeted messaging, and improved overall design based on customer focus group feedback, earning company leadership.

Riverwoods, IL, US

• Controlled $15M - $20M daily balance transfer volume and $2M - $2.5M in daily Cashback Bonus / Miles rewards.
• Drove $100M in sales through ownership of $10M expense budget and 30 onsite and offshore associates focused on project-managing deployment and Corporate Flagship projects for Marketing.
• Reduced data entry time 75% by streamlining promotional set-up process with new intuitive GUI interface, and removed operational risk and reputational risk, performing detailed data integrity edits.
• Implemented stronger system controls SOX and FDIC guidelines, simplifying external audit review process 30%.

Riverwoods, IL, US

• Formulated and led BT PULSE office to establish project management leadership for critical, strategic PULSE initiatives.
• Streamlined, facilitated, and directed vendor management process, interacting closely with technology executives, 3rd-party vendors, legal, procurement, and contracts.
• Forged rewarding relationships with PULSE executive management built through extensive customer feedback analysis, combining Discover / client best practices to effectively streamline business priorities and goals.
• Awarded President's Plate for launching new Fee Processing platform, providing new dynamic business-driven transaction processing-time goals.

Riverwoods, IL, US

• Contributed leadership for development and system support for Gateways Monitor application for all authorization traffic for Discover Network, PULSE, and Diners Club International.
• Decreased data-entry errors 25% by directing data integrity reduction initiatives, modernizing Merchant, Acquirer, and Issuer servicing application.
• Influenced and delivered senior management guidance, negotiating mutually acceptable implementation timelines outside of bi-annual network releases.
• Mobilized subject matter experts for network releases by establishing war room for 24x7 installation support.
• Received Outstanding Service Award, garnering recognition as department influential leader.