Rich Marshall Email & Phone Number

Warrendale, PA, US

• IT Lead responsible for all phases of load/performance testing of websites and REST-based APIs with Apache JMeter and Grafana Labs k6
• Supported multiple Agile and Kanban teams (Development and Operations) responsible for over 150 microservices, and about 15 traditional web applications and SPAs
• Tested multiple web application re-architecture projects operating in parallel and regular upgrades to complex underlying infrastructure (API gateway, Rabbit, Redis, Elastic, Keycloak)
• Conducted tests for various objectives such as stress, endurance (12-24 hours), and capacity/scalability benchmarking including Kubernetes auto-scaling
• Responsible for proposing NFRs; performed traffic analysis in production to devise load profiles for scripts (request composition, concurrent sessions)
• Executed load tests manually, and in automated fashion via both CI/CD and nightly scheduled jobs

Foster City, California, US

• (Original company was Hiperos, then Opus, prior to acquisition by Coupa)
• QA lead on multiple Agile and Kanban teams, focusing on enhancements and defect resolution for the legacy monolithic Hiperos SaaS application (3PM)
• QA lead on the complex re-architecture of Hiperos 3PM following a strangler pattern with microservices and single-page apps; this project was eventually superseded by multiple integrations between Hiperos 3PM and.
• Analyzed and contributed to requirements, created test plans and test cases, performed functional and regression testing, diagnosed and reported system defects, supported regular production releases (working with.
• Performed both performance and functional testing of websites and APIs with Apache JMeter
• Elicited NFRs and analyzed log files for workload and scenario inputs to load testing

Waltham, MA, US

• Promoted from Supervisor of Quality Assurance, Tools and Automation (4/2008 - 8/2011)
• People manager of 9 QA engineers and analysts (6 onsite, 3 offshore) and their project workloads; teams operated under both waterfall and agile software development methodologies
• Operating as an organizational IT Shared Service, responsible for providing services for performance testing and automated functional testing of multiple e-commerce, mainframe and CRM applications for US, Canada and UK.
• Responsible for the quality of project deliverables; ensuring that team projects are completed on time and on budget
• Successful performance tests were gating criteria for releases, and included failover/recovery, endurance and scalability tests
• Managed a reduction in manual e-commerce testing each month using with a library of over 600 automated regression testing scripts, running in a custom framework

Waltham, MA, US

• First employee in the IT department with dedicated Quality Assurance duties (e-commerce focus)
• Helped identify, interview, train and mentor team of permanent staff and contractors (QA analysts and engineers); prepared detailed documentation and test procedures
• Participated in defining Quality Assurance program for the e-commerce group
• Advised management on test strategy and work priorities; at times, managed QA contractor efforts (project prioritization and load balancing work where necessary)
• Subject matter expert on functional and performance testing of 2nd- and 3rd-generation Fisher Scientific website and mainframe; lead tester with sign off authority for over 80 monthly releases
• 95% of project work involved enhancements to and support of 2nd generation e-commerce site (launched in 1999) and re-architecture effort to 2nd generation e-commerce site launched in 2005; both sites are clustered J2EE.

• Project #1:
• Implemented packaged search engine application used in Fisher Scientific e-commerce site; this was replacing the AltaVista product with Fast Data Search from vendor Fast Search & Transfer
• Managed team of two developers, two QA engineers, two application business analysts, and 10 user testers (SMEs) to complete the project
• Performed as overall lead tester (functional and load); responsible for finalizing requirements scope for numerous functional and UI enhancements to baseline search functionality and batch processing for online updates.
• Project metrics: 1) delivered two weeks early; 2) fulfilled all 67 requirements plus 11 change requests; 3) logged only three minor post-production defects; and 4) logged zero performance issuesProject #2:
• Managed major upgrade to packaged catalog management application (Agility from vendor Pindar Systems) used for all Fisher Scientific print catalogs and e-commerce site catalog

• Promoted from Content Engineering Supervisor (10/2000 - 6/2003)Promoted from Content Specialist (11/1999 - 10/2000)
• People manager of four Content Engineers and their projects
• Support lead for two packaged client/server applications used by the Communications Department in Pittsburgh and Houston for PIM/catalog management
• Co-managed the content management database which was the system of record for all print catalogs and the Fisher e-commerce site descriptive content
• Main point of contact with vendor Kreber for SmartSeries PIM, operating in parallel and eventually superseded by Agility PIM from vendor Pindar Systems
• Project manager and lead software tester for >50 upgrades; liaison to IT infrastructure and DBA teams

• (ProcureNet was formerly Fisher Scientific, then spun off as Fisher Technology Group)Promoted from Electronic Catalog Design Coordinator/Author (1/1995 - 8/1996)
• Member of development, testing and administration team for e-commerce B2B websites, including ProcureNet Cornerstone and the 1st-generation Fisher Scientific website
• Promoted benefits of company's web-enabled technology solutions to over 75 customers (including Dow Corning, Boise Cascade, Fisher Scientific and WESCO) and procedure to enable data for electronic commerce and B2B.
• Developed, tested and deployed electronic catalogs for all e-commerce applications; improved content searchability through data normalization
• Ensured client satisfaction through defining requirements, managing supplier content, hands-on planning and completing projects, managing ongoing work, and resolving client problems

Arlington, Virginia, US

• Active reserves: Pennsylvania National Guard, 1-110th Infantry Division (August 1989 - May 1994)
• Active duty: U.S. Army, 1-14th Battalion, 25th Infantry Division (July 1986 - July 1989)
• Rank: E-4/Specialist. Honorably discharged from both active duty and active reserves
• Service medals: Army Commendation, Army Good Conduct, and Army Achievement (2nd award)