Rich Mclaughlin Email and Phone Number

Rich is a contract facilitator/coach/senior consultant for Primeast Limited, a global organization which inspires performance beyond boundaries in the fields of Leadership and Organisational Consulting.

Started and coached 10 process employment teams for pharma client resulting in higher product yields and reduced error rates on eight different lines.Led process improvement effort for testing department reducing cycle time 25%.Facilitated over 12,000 hours worth of: 360 feedback processes, new leader assimilations, strategic planning off-sites, leadership workshops, team building and team intervention sessions, employee talent review meetings and soft skills workshops for clients in biotech, pharma, professional services and medical devices. Earned request for additional 5 training programs from financial services client following highly-praised (4.7 out 5) two day leadership workshop. Additionally requested by the firm’s HR department to facilitate workshop for managers on delivering difficult messages during performance review conversations.

designed and facilitated consulting simulations for Master's in Accounting students and leadership and team effectiveness simulations for EMBA professionals

Create and facilitate leadership development programs and other learning and development programs for the Girl Scouts Council Staff and Volunteers

Partnered with Sales, Marketing, Nurses, Hemo Centers and Patient families to design and deliver engaging career and personal development workshops for patients of my Biotech client. One module led to four delivered all over the country over a seven year period leading to patient conversions to client product and multi-million dollar sales conversions. Facilitated employee engagement process for department of 80 engineers leading to creation of two new labs to improve service levels

Led soft skill and change management training for large-scale SAP implementation. Utilized facilitation and process-mapping skills to pull staff out of the minutiae of “finance data sets” and focus primarily on processes. Identified strategies for forward progress within the ambiguity of the overall project.Developed and delivered Train-the-Trainer program for internal staff to facilitate leadership curriculum for 3 levels (senior, middle, and front-line management), with the leadership program becoming one of the most popular in the curriculum and resulting in frequent follow-up consulting work.Led process improvement project for materials testing group resulting in 33% reduction in turnaround time for lab resultsEarned recognition from management of Baxter Healthcare for efforts with Export Operations group:“Rich was uncanny in identifying underlying issues that were blocking openness within the team. He was also open and honest in his feedback to me on how I could improve my skills in the context of working with and helping to develop my team.” – Manager, Export Operations

Developed, delivered, and supported deployment of TQM programs for organization with 30,000 employees. Delivered teamwork training, Quality Coach certification process, and 3-part leadership series for middle managers.Key contributions & accomplishments:Revised and improved the company’s Vision College course (delivering at multiple sites) and developed above-mentioned well-received teamwork workshop.Brought one of the company’s most popular leadership simulation programs to a major distributor, resulting in success and subsequent role in helping design the Distributor Quality Conference (annual educational and relationship building event).Headed up training for large-scale, multi-year total system design project for a custom ERP system that connected sales to implementation to collection of receivables process (requested for this initiative based on positive responses from previous work with various plant and distributor groups.)

Conducted global needs assessment and created management development curriculum for an international computer client; performed requirements analysis and developed curriculum to transform small business auditors to consultants.