Chris Richmond Email and Phone Number

VP of Professional Services with 15+ years of experience delivering SaaS software projects using Agile and Waterfall methodologies. With experience in the energy, utilities, consulting, and software industries; I have a proven track record of delivering high-touch and customer-centric SaaS software products. I've led and managed professional services consultants (Architects, SMEs, Developers, and Project Managers) who are responsible for executing the solution design, onboarding, implementation, and support of complex software solutions. I collaborate with sales, product development and management teams to provide feedback and insights from the field and drive continuous improvement and innovation. I build strong relationships and engagement with both IT teams and business stakeholders.I am passionate about solving complex problems, creating value, building high performance teams, mentoring staff, retaining employees, and developing long-term relationships with our clients.Expertise: Professional Services, Practice Management, SaaS Delivery, Energy Trading and Risk Management implementation, ETRM, CTRM, Gas Pipelines/Storage, Budgeting and Revenue Forecasting, Start-up, Program and Project Management, Agile, SCRUM, SAFe, SDLC, P&L, Cloud, Managed Services, Team Management, Customer Success, Account Management, ITIL, Integration, SOA, API Integration, IT Roadmap, Business Transformation, Mentoring, ERP, ARR, NRR, Project Portfolio Management.