Richmond Cunanan Email & Phone Number

Angeles, Ph

Philippines

Remote Monitoring of Illuminate Platform• Monitor the Illuminate platform 24/7.• Detect and report faults to the onshore level 2 support team.• SLA Report faults within 2 Hours or Customer requirementsAfter-Hours Phone Support• Receive and manage phone calls outside of customer care centre hours (7 am - 7 pmAustralian Eastern Time).• Basic triage and taking customer details and issues.• Contact the onshore Australia level 2 support team for escalation.• Build the capability to contact technicians directly for scheduling.Asset Monitoring and Reporting• Monitor approximately 50-100 assets on the EV charging network.• Prepare and deliver regular reports on asset performance and issues detected.• Reporting SLA’s.

Philippines

- The Learning Specialist is responsible for developing, implementing, and assessing educational programs and strategies to support the diverse learning needs of employees. This role involves creating tailored learning solutions, providing individual or group support, and collaborating with educators or trainers to improve overall learning effectiveness.- Conduct assessments to identify learning needs, strengths, and areas for improvement.- Evaluate the effectiveness of current educational programs and interventions.- Use data and feedback to inform the development of customized learning plans.- Facilitate training sessions, workshops, or seminars on effective learning strategies and tools.- Provide professional development for educators or trainers on best practices in teaching and learning.

Philippines

- Handled a special program that caters concerns of customers for Telco Company- Responsible for addressing customer inquiries and concerns- To guide customers through the resolution process efficiently and effectively- Provide detailed information to customers, offer recommendations or alternatives when necessary

Information Technology

High School Diploma, High School/Secondary Diplomas And Certificates