Richmond Lao Email & Phone Number

Business Analyst within the Data & Technology wherein I help the businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners.The Customer Application Specialist works within a cross-functional transformation team to identify and problem solve application pain points across NZ Post and help deliver world class logistics solutions. I'm the trusted advisor for our customers and deliver technology support that grows our parcel data connectivity with our customers domestically, internationally and within our bricks and mortar retail stores. I work within a project team that provides superior customer solutions and comfortable and confident with technical conversations. This role is critical to Te Iho delivering 100% Data Injection Standards which will enable a future network that can anticipate and deliver world leading parcel delivery outcomes for our customers.SAP Security Consultant, ITIL V3 Certified with more than 11 years’ experience working as an SAP consultant. Knowledge of best practices to bring overall value to your company. Proven ability to improve a substandard service and process with the capacity to adapt to different cultures and build a good relationship with the people I work with. Excellent organizational skills. Strong communication skills to explain technical issues in business terms. Capable of working alone or in a team. Has the ability to multi-task and deliver exceptional work under pressure. Has experience as SAP Consultant for various industries like, food, airline, manufacturing, and agribusiness. Very open to learn new technologies to broaden my knowledge and to keep up with the ever-changing IT landscape.

Listed skills include Business Process, Business Process Improvement, Outsourcing, Cloud Computing, and 20 others.

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  Business Analyst

  Nz Post

  Mar 2022 - Present

  Business Analyst within the Data & Technology Team wherein I help the businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators, and partners.• Currently working on the transition of NZ Post My Personal Business chatbot from Ambit AI to Salesforce AI.• Involvement in different IT projects like upgrading NZ Post’s external and internal facing APIs wherein I was the one who helped document what are the different uses of the APIs used in NZ Post and also create workflow diagrams on how different customers, APIs, and Databases interact with each other.• Was part of a project of migrating the VPN of NZ Post, where I was assigned to coordinate different stakeholders and schedule testing for different teams.• Exposure to complex system environments (APIs, Salesforce, SQL, FTP, sFTP, Edifact messages).• Can use different tools for Business Analysis like Jira, Confluence, and Lucid Chart.• Work with stakeholders, end users, and customers to understand needs and goals and answer questions.